‘When digital becomes Human’ - Steven van Bellegem

Verwachting vandaag

2012 2017

Gemiddelde B2B klantportaal in 2017

New kids on the block

Customers 2020 Report, Walker USA

Source: Capgemini & MIT: Digital transformation

…and become more successful

customers

Het gaat niet om marketing

Be the better company

Help solve the problemPreview customer experience

Innovative services

Tracking, reparaties, monitoring + training, implementatie

Img: https://hbr.org/2014/11/how-smart-connected-products-are-transforming-competition

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Digital Themes

VISUAL MANAGEMENT

EMPOWER THE TEAM

SIMPLIFY TASK MANAGEMENT

KNOWLEDGE ATHAND

MATERIALS READILYAVAILABLE

EQUIPMENT AT HAND

Support team communication

Insight into resourceplanning

Insight into work planning

Create team identities

Insight in overall progress with hangar screen

Insight in task progress with digital dashboard

My tasks on device

Digitally assign tasks

Register inspection results

Auto create recurring non-routine tasks

Start, stop and sign tasks from device

Give feedback on tasks

Offline manuals

Communicate with engineers

Quickly identify part numbers

Create new tasks

Order materials from device

See delivery status

Get an alert on delivery

Contact logistics from device

Track equipment

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Understand Diverge Decide Prototype Validate

Tot slot

customer experience centraal:

Be the better company