Embed Size (px)
Citation preview
LOGISTICS:
KAREN SHOSTAK & NICHOLAS VINCENT | VMC 2017
WHAT YOU DON’T KNOW CAN HURT YOU
PRESENTERS
Head of Sales & Ticketing for
Piknic Electronik & Igloofest
NICHOLAS VINCENTDirector of Sales & CFEE
Riverbend Festival
KAREN SHOSTAK
VENDINI MEMBER VENDINI MEMBER
RIVERBEND• Annual nine-day music festival in
Chattanooga, TN
• Up to 100,000 people per day, half a million over nine days
• Held during summer with high heat and humidity
• Known as Tennessee Valley Family Reunion
• Five stages, nearly 100 artists
IGLOOFEST• Annual electronic music festival
in Montreal, Canada
• Up to 10,000 people per event
• Held during winter in
subzero temperatures
• One of the most
challenging festival environments
on Earth
OVERVIEW
PLANNING
EXECUTION
ANALYSIS
Q & A
AGENDA
OVERVIEW
RUNNING TICKETING,
OPERATIONS
AND LOGISTICS FIREFIGHTING=
CREATE THE BEST
PATRON & FAN
EXPERIENCE
NEVER OVERLOOK
OPERATIONS &
LOGISTICS
PLANNING
RULES TO LIVE BY
• Handle “paper” once
• Remove: “We’ll take it offline” from your vocabulary
PLANNING
Proper planning helps
avoid problems before they
occur—and gives
you more time to react
PROCESS
• Chronological thinking
• Think like a consumer
• Details
• Right staff
• Training, tools & team
EXECUTION
EXECUTION
• What does it take to
ensure your team is
ready to execute
according to plan?
• Events are not a one
man show
• Don’t be afraid of paper
COMMUNICATION TOOLS
• Walkie Talkies
• Group Texts
• Contact Cards
• Site and Venue Maps
• Direct line to fire department
and weather services for
alerts
ANALYSIS
DATA ON THE GO
• Mobile friendly = Access anywhere
• Quick sharing = Accelerated communication
• Quick decision making = Mobilizing staff
• Adjusting staff & expenses = Making the event
profitable
ANALYZE DATA
• Knowledge is Power
• Know how to use your
technology
• Determine the data you are
looking for
• Analyze the data to uncover
what you need
SUMMARY
SUMMARY• Deliver the best experience possible
• Be a patron for a day
• Empower your staff through training and information
• Make sure responsibilities and accountabilities are clear
• Leverage technology for planning and to
make quick adjustments
• Evaluate project management tools
• Do a data audit
QUESTIONS?
