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May 27-30, 2014 Congress Plaza Hotel & Convention Center #MRMW Organized by

Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

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Page 1: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

May 27-30, 2014 Congress Plaza Hotel & Convention Center #MRMW

Organized by

Page 2: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Title Sponsor Gold Sponsors

Silver Sponsors

MRMW Chicago May 27-30, 2014 #MRMW

Page 3: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Workshop Sponsors

Association & Education Partners

Networking Reception

Sponsor

Event App

Partner

Media Partners

MRMW Chicago May 27-30, 2014 #MRMW

Page 4: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Delving deeper into viewer experiences:

How combined data collection technologies can lead to more robust

Page 5: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Co-founder, Reality Mine Rolfe Swinton

Head of Analytics, Reality Mine Chris Shaw

www.realitymine.com @RealityMineTech

VP Director, Research, Spark SMG Adam Weiler

Page 6: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

What messages reach whom when?

Page 7: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

When do we reach whom on the go?

Page 8: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

What we do – best of the different disciplines

Passive Data (Mobile / Tablet

/ Listening)

Emotional Data

(Behavioral)

Respondent Self-Report

Single Source

Page 9: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Some of RealityMine’s Clients

Page 10: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Our Data Capture System

Page 11: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Road Tested eDiary

Where Media Activities Emotions With Whom

Life context … Cross-Media … Passive Mobile … UK & USA

2,500+ Person Nationally-Projectable Sample

Page 12: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Deep Insights Into Daily Life

Comprehensive And Granular

20 Self-Reported Locations

All Major Media

23 Activities including Path To Purchase

10 Social Settings

22 Emotional Mindsets

USA TouchPoints 2013, wave 4 data, September

Page 13: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Device

Connection Event Activity

Location

Advertising & Media

WiFi / Network

Speed / Strength

2G / 3G / 4G

Operating System / Model

Network

Battery / Charging

Browser / In-app Ads

Music, Video Creation /

Consumption

Ad Replacement

& A/B Testing

In / Out of Home & Specific

Locations

Behavioral Context

Event Triggers

Calls Made / Received

Detailed Web Usage

App Usage

SMS In/Out & Other IM

Formats

Now More Powerful With Hyper-Granular Passive Mobile

Active

Surveys Event based

triggers E-Diaries

Page 14: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

RealityMine In Action

• Blending different types of data to enrich consumer profiles

• Combining real-time survey data, passively monitored mobile device data and demographic modelling

• Understanding how sports events can effect media behavior and impact advertising effectiveness

Data collected during NCAA March Madness between March 14-26 2014, with a sample size of 500 people, using USA TouchPoints with Passive and MediaTrak with Passive

Page 15: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Who are they watching with and where?

The majority of time spent watching March Madness was when people were alone and at their own home. 8% of the time, March Madness viewers were watching with a pet in the room!

USA TouchPoints 2014 data, March 14 to March 26

Page 16: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

The best way to engage viewers throughout the day…

USA TouchPoints 2014 data, March 14 to March 26

Page 17: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

How did advertising during March Madness games change your opinion of a brand?

Advertising during March Madness had a positive impact on brands, with the most obvious gain being that these brands seemed more nationally available and competitive.

Page 18: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

What does their mobile home screen look like?

Skype is heavily used by March Madness viewers.

Yahoo Sports and ESPN Streak are used more by March Madness viewers, supplementing their viewing by reading news, analysis and prediction of results.

Candy Crush Saga ranked lower in people who watched the tournament than those that didn't.

The top news, weather and sport apps used by March Madness fans are all sport related apps.

USA TouchPoints 2014 data, March 14 to March 26

Page 19: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Mobile Web Search Queries? Sports

Internet searches by people watching March Madness shows sports during March Madness is on their minds.

Page 20: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Spark Media: Turning insight to action

We found out:

Everyone’s crazy about March Madness.

Engagement tips off bigtime before any teams take the court.

Mobile phones are a tourney viewer’s favorite companion

Content must aim at engaging, not just entertaining.

Social transcends social networks.

“Madness” is actually relaxing

Page 21: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

84%

16%

TV Viewing – Mostly Live, But Considerable Amount of Streaming

Selection Sunday

First Four ® 18TH – 19TH

Second and Third Rounds 20TH – 23RD

Engagement Starts Early – TV Viewing

Excitement before the action starts!

Page 22: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Mobile phones are a great tournament companion

Page 23: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Email has the largest share of engagement.

0

50

100

150

200

250

300

350

Mo

bile

En

gage

men

ts

Communications Capabilities

Viewer Non-Viewer

Page 24: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Concurrent Activities Show Viewers’ Mindsets

Page 25: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Conclusions

• Be aware that your target is just part of a larger audience.

• Consumers are interested and invested before the broadcast begins.

• Surround your target on multiple platforms including mobile, social and display to reinforce your on-air message

• Second screens may mean secondary content, so don’t limit your plan to just contextually relevant content

• Be a good host. Your target is tuning in to relax, so think about how to indulge them

Page 26: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Custom

• Ability to set up within 72 hours

• Live in 20 languages and over 30 countries

• We can launch projects on demand

– New projects can be live in 72 hours

– Can include:

• eDiary

• Passive Mobile & Tablet Metering

• MediaTrak Passive Listening

• Whole home measurement

• Behavior / location triggered surveys

Syndicated

• Life context and cross-media measured through TouchPoints eDiary accessible on iOS and Android devices

• Scalable sample

• 2,500, nationally representative sample sourced through online panels

– Passive mobile meter data

– Web management dashboard

– Online access back data

– Delivery of data to 3rd party processors

– Plans for sample growth - 5,000 by 2015; 20,000 by 2016

And Clients Can Use this On Custom or Syndicated Basis

Page 27: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

9pm is peak time for playing CandyCrushSaga. 45% of people playing have stayed up past midnight to finish their game. 25% are still playing at 2am!

CandyCrushSaga – depriving a nation of sleep?!

USA TouchPoints 2014 data, March 14 to March 26

Page 28: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Thank You!

[email protected] Rolfe Swinton

[email protected] Chris Shaw

www.realitymine.com @RealityMineTech

[email protected] Adam Weiler

Page 29: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Title Sponsor Gold Sponsors

Silver Sponsors

MRMW Chicago May 27-30, 2014 #MRMW

Page 30: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

Workshop Sponsors

Association & Education Partners

Networking Reception

Sponsor

Event App

Partner

Media Partners

MRMW Chicago May 27-30, 2014 #MRMW

Page 31: Delving deeper into viewer experiences - How combined date collection technologies can lead to more robust - RealityMine

May 27-30, 2014 Congress Plaza Hotel & Convention Center #MRMW

Organized by