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“If people believe they share values with a
company, they will stay loyal to the brand.”
Howard Schultz
#1
“Spend a lot of time talking to customers face to face. You’d be
amazed how many companies don’t listen to their customers.”
Ross Perot
#2
“Get closer than ever to your customers. So close
that you tell them what they need well before they realize it themselves.”
Steve Jobs
#4
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time
or we’ll lose them.”
Kevin Stirtz
#7
“It is not the employer who pays the wages.
Employers only handle the money. It is the customer
who pays the wages.”
Henry Ford
#9
“In the world of Internet Customer Service, it’s important to remember your competitor is
only one mouse click away.”
Doug Warner
#10
“A customer is the most important visitor on our
premises. He is not dependent on us. We are
dependent on him. He is not an interruption in our work.
He is the purpose of it.”
Mahatma Gandhi
#11
“Your website isn’t the center of your universe. Your Facebook page
isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the
center of your universe.”
Bruce Ernst
#13
“The key is to set realistic customer expectations, and then not to just meet them,
but to exceed them — preferably in unexpected
and helpful ways.”
Richard Branson
#15
“Here is a powerful yet simple rule. Always
give people more than they expect to get.”
Nelson Boswell
#16
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“The way to a customer’s heart is much more than a
loyalty program. Making customer evangelists is
about creating experiences worth talking about.”
Valeria Maltoni
#17
“Revolve your world around the
customer and more customers will
revolve around you.”
Heather Williams
#19
“Listening offers data. Hearing offers empathy and intelligence.
Activity, action, and engagement steer perspective
and encourage a sense of community and advocacy.”
Brian Solis
#20
“Merely satisfying customers will not be enough to earn their loyalty. Instead, they
must experience exceptional service worthy of their repeat
business and referral. Understand the factors that
drive this customer revolution.”
Rick Tate#21
“Every company’s greatest assets are
its customers, because without
customers there is no company.”
Michael LeBoeuf#23
“Customer experience is a catalyst of
transformation. It directly impacts culture, strategy, structure and all parts of a business.”
Christine Crandell#24
“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.”
John Russell#29
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of
the customer experience a little better.”
Jeff Bezos
#30