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This talk tells you why you should measure the changes you do and gives you advice where to start. This talk has been a lightning talk at Lean Kanban North America 2014(LKNA14).
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Why should I measure and where should I start to do so?
LKNA14 Ignite TalkWolfgang Wiedenroth
@wwiedenroth
Metrics
Metrics help us to distinct between good and bad
changes from an objective point of view
Emotions
Risk
Measuring
"Sometimes, you just have to roll back with your chair to take a
second look from the back and make a good
guess how the curve will end up."- Troy Magennis at LKCE13 speaker dinner
"We do only this until we have enough data to
provide better sample."- Troy Magennis at LKCE13 speaker dinner
Risk
Rolling back
with your chair
No. of Samples
Measuring
Quality of
decisions
Where should I start?
What is your goal?
What makes you “fit for
purpose”?
Ask your customer what they care about!
Make this your core metrics you always
measure!
Dissatisfactions
• long lead times• bad quality• overburden• uncertainty• missing priorization• too many entry channels• …
WIP limit breach
defect rate customer
satisfaction
employee satisfaction
number of blockers
time spent on “real quick”
work
time tickets were
blocked
time waiting for external suppliers
rework
time spent on white
noise
…
Use the scientific method!
Including measurements!
Not like that! Keep it simple!
Use tools
A3Plan
Act Do
Check
PDCA
Check what happened!
Always support change with measurements!
