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Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

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Page 1: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15
Page 2: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

? Which best describes me…

Page 3: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

? How would you describe your

current training for new

managers and supervisors?

Page 4: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

WHAT YOU’LL BE ABLE TO TAKE-AWAY

New manager and supervisors make a big impact on our organizations and

employees.

There are four key changes that we need to understand and support when an

individual contributor transitions to become a new manager.

How to create a development plan for your new managers and supervisors.

Page 5: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

...if employees' relationship with their managers is

fractured, then no amount of perks will persuade the

employees to perform at top levels. Employee

engagement is a direct reflection of how employees

feel about their relationship with the boss.

Source: Self-determination Theory And Facilitation Of Intrinsic Motivation,

Social Development And Well-being, American Psychologist Association

Page 6: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

78% 76% 73%

Achieving a high level of customer

satisfaction

Achieving a high level of

productivity

Achieving a high level of

employee engagement

The Importance of Frontline Managers and Achieving Business Priorities

SOURCE: Harvard Business Review, Frontline Managers: Are They Given the Leadership Tools to Succeed?

Page 7: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

The transition from individual contributor to manager represents a profound

psychological adjustment — A TRANSFORMATION — as managers contend

with their new responsibilities.

New managers must learn how to lead others, to

win trust and respect, to motivate, and to strike

the right balance between delegation and

control. It is a transition many new managers

fail to make. SOURCE: Linda Hill,

Associate Professor,

Harvard Business School

Page 8: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

RelationshipsExpectationsSkillsPerspectives

…change

Page 9: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Relationships Change

FRIENDS TEAM BOSS PEERS

Page 10: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Establishing Credibility

Experience and

Knowledge

Organizational

Role

Organizational

Politics

Control of

Consequences

Page 11: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

? ? ? ?

WORK

EXPECTATIONS

BEHAVIOR

EXPECTATIONS

LEADERSHIP

EXPECTATIONS

WORKING

TOGETHER

EXPECTATIONS

Expectations Change

Page 12: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

SOURCE: From Bud To Boss: Secrets To A Successful Transition To Remarkable Leadership

By Kevin Eikenberry And Guy Harris

TASK

ACCOMPLISHMENT

INTERACTING WITH

PEOPLE

Page 13: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

ORGANIZATION TEAM

Page 14: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Pygmalion effect

People tend to live up, or down, to your expectations of them.

Page 15: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Skills Change

Communication CoachingCollaboration

and TeamworkGoal Setting

Page 16: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Emotional Intelligence - EQ

Self-AwarenessSelf-

Management

Social

Awareness

Relationship

Management

Page 17: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Coaching.

Leadership Strategic Thinking Presentation Skills

New Manager Curriculum

Delegation.

Engagement/

Motivation

Performance Listening Skills

Page 18: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Learning How to Learn

Developing Relationships

Formal Training

Receiving Feedback

Self-Awareness

On-the-Job Experiences

Page 19: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Succession Planning for New Managers

CONSIDERATION EXPLORATION TRANSITION ADOPTION

• Seminars

• Informational

interviews

• Job shadowing

• Focus groups

Selection

• Formal and informal

training

• Acting manager

• Job rotation

• Project manager

• Formal and informal

training

• Mentoring

• Networking

• Formal and informal

training

• Mentoring

• Feedback

• Peer evaluation

Roles and

Responsibilities

Processes and

Procedures

Professional Identity

Information

PRE-PROMOTION POST-PROMOTION

SOURCE: A Succession Plan for First Time Managers, Maria Plakhotnik and Tonette S. Rocco,

T&D Magazine, December 2011

Page 20: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

What are my development

objectives?

What activities do I

need to undertake to

achieve my objectives?

What support/resources

do I need to achieve my

objectives

What are the

measures of

success?

Target date

for achieving

my objectives

Create an Individual Development Plan

Page 21: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Perspectives Change

Understanding

priorities and

concerns

Big picture,

holistic view

Influence and

collaboration

Internal and

external

networks

Page 22: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

ENTERPRISE SOCIAL NETWORKS

Platform

Community

Content

Build networks with peers

Ask and answer questions

Share and find valuable

information posted by peers

Find and connect with experts

Access relevant learning

content

Build an internal “brand” and

reputation

Page 23: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Focus on short

term results.

Work within existing

procedures

Articulating a

vision.

Inspiring

commitment

Challenging the

status quo

MANAGEMENT

Compliance

LEADERSHIP

Page 24: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Management is doing things

right. Leadership is doing the

right things.

SOURCE: Peter Drucker

Page 25: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

KEY TAKE-AWAYS

New manager and supervisors make a big impact on our organizations and

employees.

There are four key changes that we need to understand and support when an

individual contributor transitions to become a new manager.

How to create a development plan for your new managers and supervisors

Page 26: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

QUESTIONS

Page 27: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Getting Your New Supervisors Up

to Speed

1. Congratulations, You're a Supervisor!

2. How Good Do You Want to Be?

3. Personal Traits for Success

4. Establish Credibility to Lead

5. Going From Buddy to Boss

6. Your First Team Meeting

7. Research Your New Team

8. Get Team Feedback from Others

9. Interview Your Team

10.Observe Your Team in Action

11.Develop a Team Strategic Plan

12.Mistakes to Avoid

Page 28: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

From Bud to

Boss:

20 Course Series

How to Survive and Thrive as a

New Supervisor

Page 29: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Improve employee performance with the largest

and fastest-growing library of training videos.

Click the button on the right hand

side of your screen for a free trial.

Page 30: Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15

Erin Pinkowski

Marketing Manager

[email protected]

Chris Osborn

Vice President of Marketing

[email protected]

@chrisosbornstl