JAMES CLARK 540-778-1789Jwclark15@comcast.net

https://www.linkedin.com/in/jwclark15

SUMMARY

An accomplished Information Technology Management Professional with comprehensive experience in a multi-site, multi-host, networked environment. Active Top Secret SSBI Final Clearance. Highly knowledgeable in all IT areas as well as business principles and processes. An understanding, innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, fairness, loyalty and ethics.

Project Management Document Writing & Reports Employee Motivation and Training Technical Troubleshooting Problem Solving Windows Office Self-Motivated Strategic Planning Financial Planning & Management Conflict Resolution Data tracking, comparison, filtering Active Directory Administration Research Analysis

Quickly adapts to new processes and changes

SAP

PROFESSIONAL EXPERIENCEFCI Federal 2016 – PresentResearch AnalystWorking as a contractor to the FBI researching cases for history of all case subjects.Prepared notes for inquiring Agents on subject namesFollowed all Security procedures and guidance to include Top Secret data.Dissemination of case subjects for all gov agencies.

HEWLETT PACKARD 2006 - 2015Enterprise Direct Funded Contractor Service Delivery Manager Gave guidance, improved procedures and assisted in all aspects of $6 Million/year Direct Funded Contractor (DFC) project for Navy/Marine Corp. network.

Led the growth of the Contractor program from half a million-dollar project to the current $6 Million Revenue.

Improved the Customer Satisfaction Rating from 40% to 96%. Designed flow charts for new NGEN contract to map new process directions. Successfully Trained Accounts Team to use HP Service Manager. Composed Power Point presentations for easy to follow instructions giving guidance to the

customers. Authored and updated the Ordering Guide for the Direct Funded Contractors for each new

Fiscal Year. Administrated the E-form Webpage and approved customer requests to generate work

tickets. Validated for Billing Team that all machines on the network were included in monthly

invoices.

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JAMES CLARK 540-778-1789Jwclark15@comcast.net

https://www.linkedin.com/in/jwclark15

Streamlined the process to reduce deployment times from over 180 days to 30-40 days. Created a new procedure for all Contractor orders for approximately 3400 machines. Compiled old data to identify and resolve issues of previous deployments. Organized and processed the Direct Funded Contractor (DFC) orders and worked with the

POC’s for each of the companies. Scheduled and tracked the DFC orders from start to finish. Conducted monthly meetings with over 400 DFC POC’s as well as EDS-HP management to

discuss issues, questions and new processes. Enhanced end users’ understanding of ordering systems by conducting workshops, delivering

group and individual training sessions and creating user-friendly training materials.

HEWLETT PACKARDBase Operations Advance Customer Service Representative 2005 - 2006Worked Tier 3 tickets and backed up the Managers in their absence.

Filled in for Site Manager and Base Operations Manager in their absence. Worked Tier 3 Remedy trouble tickets to repair user’s computer issues. Managed all Project MACs for moving entire groups of machines all at once. Led a team to validate computer asset locations and management. Administered Active Directory for all assets of the customers’ accounts. Assisted with the network team in pulling cables and patching drops from the old legacy

network to the new NMCI network.

ELECTRONIC DATA SYSTEMS 2004 - 2005Site Transition ManagerManaged all aspects of transitioning the Dahlgren Navy Base to the new NMCI network.

Supervised a team of 7 people in transition as well as the 20 member Deployment Team. Organized and ensured all aspects of transitioning users were handled and ready for deployment. Ensured printers were deployed in correct locations, infrastructure was in place, customer orders were

validated, email forwarding was set up, and the deployment team was on site and ready. Worked closely with the customers to verify issues, concerns, and prepare for upcoming schedules. Managed the budget for the transition team. Created schedules and presented to customer for approval.

EDUCATION / TRAINING

Associate of Applied Science, Computer Sciences Parks College, Thornton, CO

Completed Annual training for Security, Conflicts of Interest, Standards of Business Conduct and Doing Business with US Public Sector Customers.

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