Virtual Leadership Summit Trust Based LeadershipHow to create and inspire trust in leadership

With Else Gammelgaard Madsen

Facilitated by…..

Else Gammelgaard Madsen TPC Country Manager Denmark

A Crisis in Leadership This year’s Edelman Trust Barometer results shine a

harsh light on today’s leaders. Only about one in five respondents trusts business leaders to tell the truth

Business leaders are trusted by less than 50 % in 16 of 26 markets

Source :2013 Edelman Trust Barometer

What is the definition of trust?

Which glasses are you wearing?

Which glasses are you wearing?

Which glasses are you wearing?

Which glasses are you wearing?

Source: Stephen M.R,Covey and Greg Link

3 beliefs about trust

1. A belief of being worthy of trust

2. A belief that most people can be trusted

3. A belief that extending trust is a better way to lead

5 Smart Trust Actions

Source: Stephen M.R,Covey and Greg Link

Where does trust start?

The 5 waves of trust

1. Self trust2. Relationship trust3. Organisational trust4. Market trust5. Societal trust

Self Trust

Do I trust myself?

Self Trust

Do I give to others a person they can trust?

The 4 Cores of Credibility

Integrity Make and keep commitments

to yourself.

Stand for something.

Be open.

Intent Motive

Agenda

Behavior

Capabilities - TasksTalentsAttitudesSkillsKnowledgeStyle

How do you increase capabilities? Run with your strengths.

Keep yourself relevant.

Know where you’re going.

Results Take responsibility.

Expect to win.

Finish strong.

CharacterDefinition Who you are

BehaviorsTalk StraightDemonstrate RespectCreate TransparencyRight WrongsShow Loyalty

Competence DefinitionYour strengths and the results you produce

BehaviorDeliver ResultsGet BetterConfront Reality Clarify ExpectationsPractice Accountability

Character and Competence Definition•Who you are•Your strengths and the results you produce

BehaviorsListen First Keep CommitmentsExtend Trust

Myths about trust

Trust is soft Trust is slow Trust is built solely on integrity. You either have trust or you dont Once lost, trust cannot be restored You can’t teach trust You establish trust one person at a time.

Reality

↓ Trust = ↓ Speed ↑ Cost

↑ Trust = ↑ Speed ↓ Cost

Low trust versus high trust

Trust-based Leade

Low trust versus high trust

Control-Based Management Trust Based Management Basic management perspective Employees are not expected to share the

organisation's goals and values , ie. to be trustworthy

Employees are expected to share the organisation's goals and values , ie. to be trustworthy

Monitoring and control Direct supervision and rules creates a downward spiral of declining mutual trust

Self-discipline is achieved informally through peer norms

Activity coordination Standardized coordination with limited interaction between hierarchical levels

Coordination by mutual adjustment of interaction across hierarchical levels

Response of deficiencies Error is the result of indifference that was answered by sanctions and more surveillance

Flaws is an accidental result of errors of judgment and an opportunity for learning

Conflict management Conflicts managed on a group basis through a process of negotiation

Conflicts are handled as problem solving as locally as possible

Source:Alan Fox's (1974) classic description of the difference between low trust versus high trust organisations

6 Ways Leaders Can Build Trust

1. Build positive relationships.

2. Stop competing.

3. Throw others a bone

4. Be balanced.

5. Track your commitments.

6. Accept blame and share credit

The value of extending trust

Companies that choose to extend trust to their employees become great places to work.

Most people respond well to trust and do not abuse it.

Trust changes……

Learning Exercise

1. Talk Straight2. Demonstrate Respect3. Create Transparency4. Right Wrongs5. Show Loyalty6. Deliver Results7. Get Better8. Confront Reality

9. Clarify Expectations10. Practice Accountability11. Listen First 12. Keep Commitments13. Extend Trust

Learning Check Out

What steps could you take to improve your character or competence or the character and competence of your team or organisation and increase the likelihood that people will extend trust to you?

Thank you for your time and interest

Virtual Leadership Summit

www.theperformancecoach.dk