Presented By: Bob Bentz

2015

Presented To:

Our Silver Anniversary - Established July 15, 1989

Stability- Still owned by two original partners - VP Engineering with ATS since 1995

International - Philadelphia 1989- London 1992- Toronto 1993- Prague 1997- Taipei 1998

Experienced - Over 55,000 IVR Programs established

Super Bowl XXVII Champions

With the King of Pop

Capacity is not an issue

CLASS ACTION EXPERIENCED

Work with Class Action Administrators Direct with Law Firms

HeadquartersPhiladelphia

DevelopmentPhiladelphia

Bar Harbour, MaineCapetown, South Africa

Prague, Czech Republic

OfficesPhiladelphiaLondonToronto

Prague

Sales Offices Austin

Des Moines

Toronto

OUR EQUIPMENT BREAKS

But, Chances are,

You’ll never notice

Because

We Take Murphy’s Law Very Seriously

Carriers

Locations

Equipment

Software

Power

Plus,◦ You’ll have all of our mobile phone numbers…

Just in case

Bob Frank

IVR Tips And our Exclusive Recommendations

No options apply

Can’t remember options

Don’t understand options

Provide same info twice

Personal interruptions end call

Voice jail

Good Design Enables Technology

Aligns with company image

Professional voice aligns with target market

4 or less options

Concise conversational language that is easily understood

Consistent language

Describe action, then key press

Don’t Disconnect after user error

Effective opening prompt

System refers to itself as “I”

(Personal connection instead of machine)

Let caller know how much to go to complete survey

Tested thoroughly

Call when most beneficial to consumer Call when most likely to answer:

◦ Weekends◦ Nights◦ Testing

Display Caller ID ◦ People answer based on this ◦ What is Best Display? ◦ Blocked or Private is lowest choice

Option to reschedule call ◦ Don’t have all information available, like blood pressure◦ “Call me back in 15 minutes”

Voicemail Detection ◦ Play different message

Custom Data ◦ Give ID # on call

Compliance with FTC Telecommunication Standards and Do Not Call Lists

Provides phone number now saved on phone

Do survey at your convenience

Less intrusive reminder

98% of all text messages are read within four minutes of receipt. (MMA)

Why ATS?

ATS 25 years IVR experience

Bob and Frank 45 years of IVR experience

Award-winning service bureau

Redundancy

Mobile expertise

Deal with an owner

Presented By: Bob Bentz

2015

Presented To:

Toll Free IVR 800 Number Programs