Class Action Lawsuit IVR Toll Free Programs

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Advanced Telecom Services

IVR Class Action Lawsuit ExpertsPresented By: Bob Bentz 2015

Presented To:

Our Silver Anniversary - Established July 15, 1989

Stability - Still owned by two original partners - VP Engineering with ATS since 1995

International - Philadelphia1989- London 1992- Toronto1993- Prague 1997- Taipei1998

Experienced - Over 55,000 IVR Programs established

Our Companies and Brands

Youre In Good Company

Super Bowl XXVII Champions

With the King of Pop Capacity is not an issue


Work with Class Action AdministratorsDirect with Law Firms

HeadquartersPhiladelphiaDevelopmentPhiladelphiaBar Harbour, Maine Capetown, South AfricaPrague, Czech Republic Offices Philadelphia London Toronto PragueSales Offices AustinDes MoinesTorontoIVR Structure

OUR EQUIPMENT BREAKS But, Chances are, Youll never notice Because

We Take Murphys Law Very Seriously

Carriers LocationsEquipmentSoftwarePowerTriple Redundancy

Plus,Youll have all of our mobile phone numbersJust in case

Bob Frank

IVR Tips And our Exclusive Recommendations

No options apply

Cant remember options

Dont understand options

Provide same info twice

Personal interruptions end call

Voice jail

Good Design Enables TechnologyWhy People Hate IVR

Aligns with company imageProfessional voice aligns with target market4 or less options Concise conversational language that is easily understood Consistent languageDescribe action, then key pressDont Disconnect after user errorEffective opening promptSystem refers to itself as I(Personal connection instead of machine)Let caller know how much to go to complete surveyTested thoroughly A Good IVR Program

Call when most beneficial to consumerCall when most likely to answer:WeekendsNightsTesting Display Caller ID People answer based on this What is Best Display? Blocked or Private is lowest choice Option to reschedule call Dont have all information available, like blood pressureCall me back in 15 minutes Voicemail Detection Play different message Custom Data Give ID # on call Compliance with FTC Telecommunication Standards and Do Not Call ListsOutbound Calling

Provides phone number now saved on phoneDo survey at your convenienceLess intrusive reminder

98% of all text messages are read within four minutes of receipt. (MMA)Text Message Marketing

Why ATS?

ATS 25 years IVR experienceBob and Frank 45 years of IVR experienceAward-winning service bureau RedundancyMobile expertise Deal with an owner Summary

Presented By: Bob Bentz 2015

Presented To:

Toll Free IVR 800 Number Programs