Smart Connections for All

Transport and ICTGlobal Practice

Enabling E-Government

The World Bank

Workshop on Broadband Implementation at the Local Government Level

JakartaSeptember2015, Natasha Beschorner

ICT is Transforming Service Delivery

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Taxes online, Business registration, “Open Government”

Farmer extension and market price information services, weather services

Traffic management and monitoring, vehicle tracking, transport apps, citzen services

Customs online, single window, logistics management

Mobile money; financial inclusion

Disease surveillance, patient care tracking, alerts, stock supplies, remote diagnosis, feedback

Provision of targeted social protection services, cash transfers, crisis aid, portable pensions

Smart grids, water resource management, early warning systems, risk monitoring

Government-before and after

Traditional document management Online Govt. services (Estonia)

http://vimeo.com/94158435

Botswana’s per capita income: $7,317Starting a business (Botswana): 60 days*

Estonia’s per capita income: $18,478Starting a business (Estonia): < 1 week *

* Source: Doing Business Indicators, The World Bank

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E-government is positively correlated with government effectiveness and low corruption

4

5

Elements of Digital Government

6

India: Platform for Service Delivery at the State Level

State of Andhra Pradesh. Implementing E-Pragati: state-wide Government Enterprise Architecture with emphasis on shared services, core data hubs. Connectivity provided by optical fiber backbone.

7

Bangladesh Growth, Employment and Governance Project

Ongoing program to establish key IT governance policies, standards and structures in the areas of EA and information security. It includes the development of an e-Government Interoperability Framework. Other project components support the development of a government cloud and government data centre.

World Bank Group ICT Strategy• Digital Connectivity: scale up affordable access to broadband

Internet• Digital Economy: support technology innovation for jobs and

competitiveness across economies• Digital Government: support the use of technology to improve

service delivery, promote open and accountable developmentThe World Bank Group is supporting ICT for Development programs in more than 100 member countries, including:

• Catalytic project finance for network investments, e.g. fibre-optic cables, rural connectivity programs

• Technical assistance for telecoms policy and regulatory reforms• Investments in Government information systems (various

departments/ministries), cloud, databases, citizen-facing services• Projects and components supporting applications e.g. ICT for jobs, farmer

information services, health and education information systems, transport planning, disaster early warning, location-based services

• Advice and knowledge-sharing for governments on ICT4D topics• International Finance Corporation (IFC) investment in private sector-led

activities • Multilateral Investment Guarantee Agency (MIGA) support

9

Supporting Improved Connectivity

• Improving Access and connectivity Local access (fixed and mobile) Broadband and backbone infrastructure development Capacity pre-purchase PPP mechanisms design and transaction support Repurposing Universal Service Funds and new approaches to rural broadband Regional /International connectivity programs Fibre co-location (power, transport, pipelines) Support for IXPs, NRENs

• Policy and regulation (Telecom/Broadband & 2nd generation ICT) Sector reform, and national policy and strategic plans Legal and regulatory frameworks (competition, spectrum management,

licensing, infrastructure sharing, PPPs and Open Access) Licensing and concession awards/tenders Telecom Institutional Transformation

10

Supporting Digital Economies

• Digital jobs and skills diagnostics: ICT and 21st century skills for middle and high schools; Inclusive Rapid Skills Training (i.e. digital literacy, coding, online work)/ Certification

• Using ICTs for competitiveness and diversification• Financing/strengthening Tech Hubs and mLabs, IT parks and

clusters• ICT-enabled entrepreneurship:

App challenges and other competitions, “hackathons”Pre-acceleration and rapid capacity buildingDigital fabrication labs and open innovation processes industry-

entrepreneurs

11

Supporting Digital Government

• Shared Services• Cloud computing• Data centres• Government portals• Government networks• Cybersecurity• Digital ID• Citizen engagement platforms• Open data

open collaboration models and digital commons, testing laboratories for public services, data-driven governance and with citizens as active users, including big

data, open data and data analytics.

12

Supporting E-Services Delivery

• Transport: Intelligent Transport Systems, Road Asset Management Systems,

• Disaster Risk Management and Monitoring, and Last Mile Communications

• Smart cities• ICT in Education• Agricultural Productivity Enhancement• Government information systems

Indonesia: Broadband-Enabled Local Services Delivery

Objectives• Develop mechanism for rapid scale-up of Government e-

services across Indonesia• Share knowledge and expertise and address technical

implementation issues between the Kabupaten/Kota Governments.

• Prepare for fast replication of applications, such as e-Gov related services including education and health care, across Indonesia based on the experience gained in the trial Kabupaten

• National level: implementation of Government Cloud, Data Centre, rollout of high-speed telecoms backbone networks

• Develop platform for infrastructure , applications and services sharing, accessible to all kabupaten/kota.

MENPAN• Overall e-Gov regulations

Ministries/Agencies• Provide access central DB • Provide standard Apps

KOMINFO• Secure e-Gov network• National Datacenters & Cloud

Computing• Standardisation & General Apps

Government Cloud in National Datacenters hosting Databases and Apps

“Pioneering” Kabupaten/Kota• Improve broadband connectivity• Test e-Gov applications• Sort-out any issues between central &

decentral Gov. (standards, regulation, access to DB, interoperability)

“Early adopter” Kabupaten/Kota• Connect offices to backbone G-Net• Select required Apps and

implement/customise• Provide improved services to the general

public

7 50- all

Resolve specific regulatory, standards and interoperability issues

G-Net, Fiber optic connection to Kabupaten & local offices

Support by roll-out team

National Govt

Local Govt

BAPPENAS & MENKEU• RPJMN & Annual budgets

Dedicated support team

Move Apps to the Cloud

DETIKNAS: ICT Council

Meaningful Broadband Kabupaten initiative

Some World Bank ICT Resources

• ICT Regulation Toolkit (www.ICTregulationtoolkit.org)

• IC4D 2012: Maximizing Mobile report (www.worldbank.org/ict/IC4D2012)

• Broadband Strategies Toolkit (www.broadbandtoolkit.org)

• Open Data Toolkit (http://data.worldbank.org/open-government-data-toolkit)• World Development Report on Internet

and Development (2015, forthcoming)

Thank you Natasha Beschorner, Senior ICT Policy Specialist

nbeschorner@worldbank.org