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THE ONGOING POWER OF SECURE TEXTING FOR CARE COORDINATION

The Ongoing Power of Secure Texting for Care Coordination

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THE ONGOING POWER OF SECURE TEXTING FOR CARE COORDINATION

SPOK MOBILE

“You Spok and we will deliver.”

Spok Mobile® v4.2

SPOK MOBILE v4.2 – MOBILE APPLICATION AND SERVER RELEASE

Messaging enhancements

User interface improvements

Administrative improvements

Prep for upcoming mass registration and deployment releases

1

2

3

4

Release scheduled for early Q1 20165

SPOK MOBILE v4.2

MOBILE CLIENT

• Chat Style Messaging

• Secure Device ID

• Display Notifications on Lock Screen

• Alert Tone Enhancements

• Spheres Registration Improvements

• New Relic Analytics Tools

MOBILE SERVER

• Allow Msg. Pull Every Minute

• Admin Page Group/Sort Improvements

• Admin Enable/Disable Functions

• Performance Benchmarking

• Prep for New Registration

SPOK MOBILE v4.2- CHAT STYLE MESSAGING

“I want to be able to use Spok Mobile like a consumer messaging app.”

SPOK MOBILE v4.2- CHAT-STYLE MESSAGING

Option to change the default message type to

allow single threaded messaging

Messages that require escalation: Messenger,

e.Notify, CTRM, etc. will still display accept/decline

This is a system-wide change, not based on

device or user

Read receipt / acknowledge will happen when message is selected

from inbox

Audit trail remains the same

Messages that come through console will not require accept/decline (When set up this way)

Audible alert, badge count, and icon in notification bar

SPOK MOBILE v4.2- CHAT STYLE MESSAGING

Spok Mobile Server

CTRM

Messenger

e.Notify

Console

SPOK MOBILE: SECURE ID

• Visual indicator of a secure device within the directory

• Function that will allow the admin to enable or disable the ability to message to non-secure devices

• System looks at the host DB and if device is a Spok Mobile device, it is flagged as secure

• If a user has multiple devices and any of them are not secure, they will be considered non-secure

• If a group has a non secure device in it, then the entire group will be displayed as non-secure

SPOK MOBILE v4.2 – DISPLAY NOTIFICATION ON LOCK SCREEN

“I want to be able to quickly read my message without having to unlock my device”

• Admin defined, system-wide setting• Define the number of characters displayed

• Android – Unlimited• iOS – Max 40

SPOK MOBILE v4.2 – ALERT TONE ENHANCEMENTS

“The default alert tone is obnoxious.”

• New Spok Mobile alert tone• Set as default for new users

SPOK MOBILE v4.2 – ALERT TONE ENHANCEMENTS

“I want to set my alert to vibrate only.”

• Global vibrate-only setting• Overrides all priority settings

• Priority-based setting

• New naming convention

SPOK MOBILE v4.2 – ALERT TONE ENHANCEMENTS

“I want to be able to set my Android alert interval, like the iOS version.”

• Allows Android users to choose the number of repeats

• Setting for each priority level

SPOK MOBILE v4.2 – SPHERES REGISTRATION IMPROVEMENTS

“My users are confusing the enterprise registration with the Spheres registration.”

SPOK MOBILE v4.2 – NEW RELIC ANALYTICS TOOLS

Mobile Application Monitoring

SPOK MOBILE v4.2 – NEW RELIC ANALYTICS TOOLS

• System Analytics Tool

• Real-Time Monitor

• Mobile (Currently)

• Function Use Feedback

SPOK MOBILE v4.2 – NEW RELIC ANALYTICS TOOLS

OS Versions

SPOK MOBILE v4.2 – NEW RELIC ANALYTICS TOOLS

InSights

SPOK MOBILE v4.2 – NEW RELIC ANALYTICS TOOLS

Server Side - Future

SPOK MOBILE 2016 ROADMAP

SPOK MOBILE – 2016 GOALS

Care Team Conversations

Advanced Directory Search

Spok Web Conversations

Mass Registration and Deployment

Active Directory Integration

Multi-User Support

Clinical Mobility:

• Patient List

• Task Lists

• Workflows

Patient Communication

SPOK MOBILE CONVERSATIONS

Spok Mobile Conversations will allow care teams to easily communicate around a patient and their needs.

• Separation of system alerts that require escalation and team conversations

• Single threaded conversations like consumer based messaging applications

• Create groups based on patient care teams

SPOK WEB MESSAGING

Real-time messaging and inbox capabilities in web will bring Spok Mobile to the desktop.

Providers such as nurses or doctors will have the ability to send a receive messages from the web interface.

They will be able to quickly search the directory and have a real-time conversation with a Spok Mobile user.

SPOK MOBILE DIRECTORY

The Spok Mobile Directory will be enhanced to allow care team members communicate via multiple mediums.

• Directory search will include more information around availability and coverage

• Users entries will be expanded to include email addresses, phone contact info and other pertinent contact information

• Integrations with profile information providers like Doximity

SPOK MOBILE MASS REGISTRATIONS AND DEPLOYMENT

• Services to automate the process of registering end users into the Spok Mobile and associated systems

• Monitoring and feedback services to help ensure successful deployment of registrations

• Customized registration emails to the end users

SPOK MOBILE: AUTOMATED CONFIGURATION

Console

Spok Mobile Hosted RegistrationSpok Mobile

Server

1

2

3

Email to Download and register

4Add/Change/Delete

Service

Identity Management System

Registration Service

SPOK MOBILE: ACTIVE DIRECTORY INTEGRATIONS

• Integration to Identity Management Providers

• Additions to directory with Spok Mobile criteria will

automatically be registered into the system

• Password changes updates will be pushed through the

system automatically

• Removal of person from AD will result in them being

unregistered from system

SPOK MOBILE: MULTI-USER SUPPORT

Built for clinical use of devices that are spread across

multiple users:

• Users will be able to log into app at the

beginning of shift and out at the end of their

shift

• One device can be used by multiple clinicians

• Alerts and conversations will be loaded at log in

and removed at log out

SPOK MOBILE: CLINICAL MOBILITY

In 2016 Spok will begin to add functionality that will enhance the use of the app in a clinical setting:

Patient lists will be added to help bring context to daily communications around patients

Task lists functionality will be added to help clinicians complete their daily jobs while working from one platform

Workflows will help clinicians work more efficiently,effectively improving the patient experience

SPOK MOBILE: PATIENT COMMUNICATIONS

In 2016 Spok will begin look at how clinicians can communicate with patients outside the hospital environment

Possible Features:

• Secure communications

• Medication reminders

• Patient appointment reminders