Remaining competitive in a new market: understanding key drivers for effective transition

Rohan Braddy Chief Executive Officer

Mambourin Enterprises Ltd

But first…

!  Mambourin is a CLBG !  Approximately $10M turnover !  Lean senior management structure:

!  GM – Operations !  GM – Finance & Admin !  GM – People & Culture !  GM – Information Technology

!  These GMs do not have vast teams of admin staff at their disposal

The six Ps

!  It isn’t too late to start, but if you haven’t started yet, start today!

!  Haven’t got time to wait until all the answers are known !  Make assumptions (state your assumptions) !  Start modelling and planning

Systems and processes

!  IT !  Human resources !  Financial !  Quality !  Marketing and communications !  Quoting and invoicing !  Sales !  Debt collection

Need an efficient package (ISP) management system

!  Funding (from the plan) !  Support hours !  Expenses !  Participant details !  Staff details !  Rostering !  Payroll System !  Finance System

!  Organisational—strategic plan, business plans

!  Teams—who does what by when

!  Participant—it’s all about the person!

An excerpt from our Strategic Plan

!  Overall, the NDIS will dramatically change the disability support sector.

!  For this very important reason, not only does the NDIS get its own Key Focus Area, but all of the other Key Focus Areas in this Strategic Plan are written with the NDIS clearly in mind.

Key Focus Area 1: Adapting to the new environment under the NDIS

The NDIS will impact every area of Mambourin’s activities. If its implementation at Mambourin is not planned carefully and implemented well, it could threaten the organisation’s very existence.

!  We need to understand how much: !  each of the supports we provide cost !  we must charge to cover the cost and produce a

surplus !  NDIA is paying for these supports

!  We are working towards modifying our business models and practices to cover the shortfall, including running ‘NDIS trials’ within our organisation, including appointing a ‘trial site manager’

More than ever before, cash is king

!  …and systems

Ensuring systems support the new environment

System Choice !  Conduct a process review and analysis

!  Evaluate the technical fit

!  Understand the total cost

!  Develop a realistic implementation plan

!  Track the potential business benefits of the new system

!  Keep your options open

!  Look for objective and independent advice

ERP System Requirements !  Simplifies complex admin processes and saves

time !  Easy to use by all staff !  Drives better participant outcomes !  Compliant and NDIS ready !  Provides better

communication and transparency !  Provides after implementation support

The Ideal IT Solution

!  Data entered only once !  Up to date information visible across the organisation as well as on

mobile devices !  Compliant with AAS and uses the NFP Chart of Accounts !  Accommodates multiple Australian employment awards !  Provides the ability to allocate costs to individual participants in an

automated manner !  Uses a rostering system which provides organisation wide

transparency of service delivery and ensures day to day record keeping is up to date and as automated as possible

!  Automates payroll time sheets at a detailed level to allow costing of labour to each individual activity or individual participant

The Ideal IT Solution

!  Automates the asset register to allocate depreciation costs to different activity or cost centres at an individual asset level, e.g. depreciation of vehicles and plant & equipment

!  Captures data and creates output to comply with reporting requirements

!  Captures, tracks and reports on participant notes, goals, outcomes and incident reporting

!  Capability to report at the board, organisation, cost centre, account, activity and individual transaction level

!  Tracks service delivery to individual program and participant level

!  Enhanced reporting with drill through capacity

!  Ready for the NDIS and LOW COST

Don’t forget ‘nice to haves’

!  Document management

!  Injury/incident/near miss reporting

!  Compliments/complaints

!  Continuous improvement

MERP - The system that brings it all together

!  Outcomes for participants—need evidence !  Organisational—financially, strategically—

need KPIs !  Workforce, systems—efficiency, quality—

need analysis

!  Recognise that the old service lines are no longer valid—need to consider ‘wrap around’ services from the participant’s perspective— one stop shop

!  We recognise we can’t do it all ourselves

!  Seeking like minded partners

Rohan Braddy Chief Executive Officer Mambourin Enterprises Ltd

rbraddy@mambourin.org

(03) 9731 9201 0409 136 157