Quality circle

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HANDLING OF LATE COMERS

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<ul><li> 1. TITLE OF CASE STUDY REDUCTION OF LATECOMERS TO THE COLLEGE </li></ul><p> 2. Title of QCC Case Study Report : REDUCTION OF LATECOMERS TO THE COLLEGE Name of the QCC : FUMA QUALITY CIRCLE (EMERGING EXCELLENCE) ROSE QUALITY CIRCLE Name of the College and Address : Meenakshi Mission Hospital College Lake area, Melur Road, Madurai, Tamil Nadu,. Country : India College Profile No. of students : 256 No of lecturers : 12 No. of QCC in the College : 2 Date of starting QCC movement : June 4,2012 Other quality concepts implemented : Kaizen, 5S BRIEF HISTORY OF INSTITUTION &amp; QC 3. QCC Profile Date of Formation : June 4,2011 Section / Department : College Coordinator : Mrs. Sumithra devi Facilitator : Mrs. Meena Leader / Dy. Leader : Mr.Karunakaran / Mr.Balaji Members : Ms. Manikanda eswari, Ms.Prabhahari ,Ms.Vijaya lakshmi Meeting Periodicity : Every Mondays&amp; Fridays, Duration of meeting : 3 pm to 4 pm. Meeting conducted : During College hours No. of problems completed : Nil Contact Person and Designation : Mr.Ramachandran- Quality Service Co-Ordinator Phone with STD Code : 0452 - 2588741 - ( 10 lines ) Fax : 0452 -2586353 Email : mmhrc @sancharnet.in BRIEF HISTORY OF INSTITUTION &amp; QC 4. BRIEF HISTORY OF CASE STUDY Brief case of the problem : Reducing the Latecomers to college Analysis of the problem :Identified primary causes by brain storming Root causes of the problem :No time management, No adequate bus facilities, Locked up, Family situation Solution Implementation : Origination of TATA Forum . Appreciation award will be given to the students if they are attending classes on time without fail. BRIEF HISTORY OF CASE STUDY 5. Gains : a) Attainment of 100% result &amp; attendance which brought satisfaction to students, teachers &amp; parents. b) Exposure of students skills &amp; talents which shaped them to apply practical situations c) Mutual understanding between staffs &amp; students. Statistical tools used : a) Brain Storming b) Data Collection c) Pareto diagram d) Flow diagram e) Bar graph f) Mile stone chart g) Gantt chart h) Tree diagram Methods : a) Category analysis b) Ranking methods c) Causes enumeration method d) why? Why? Analysis e) PDCA BRIEF HISTORY OF CASE STUDY 6. MEENAKSHI MISSION HOSPITALCOLLEGE HISTORY:- MBA( Hospital Administration) was started in the year 2006, which is a part of Meenakshi mission hospital and research centre. VISION:- Developing health care professionals of todays relevance with insight to tomorrows need. MISSION:- Internationally renowned centre for health care education. 7. Quality Policy Meenakshi Mission Hospital And Research Centre in pursuit of excellence is committed to comply with applicable requirements for developing and providing World Class Health Care at an affordable Cost. We shall foster an environment in which every person is motivated to continually improve the efficiency and effectiveness in the management of healthcare services. QUALITY POLICY 8. TEAM INTRODUCTION DATE OF FORMATION OF CIRCLE 04.06.2011 DATE &amp; TIME OF MEETING -EVERY MONDAY &amp; FRIDAY (3PM 4P.M) WORKING AREA - COLLEGE PROBLEM SORTED SO FAR 1 NO. OF MEETINGS 33 ATTENDANCE 92% DATE OF SELECTING THE PRESENT PROBLEM 18.6.2011 NO. OF MEETINGS CONDUCTED FOR THE PRESENT PROBLEM - 25 9. WE ARE NEW BORN TO QC 10. TEAM MEMBERS INTRODUCTION Mrs.Meena Facilitator Mr.B.Karunakaran Leader Mr.N.Balaji Deputy Leader Ms.S.D.Prabhahari Member Ms.M.S.Manikanda Eswari Member Ms.J.Vijayalakshmi - Member S.Sumithra Devi Co-ordinator 11. PDCA cycle with 12 steps 1 0 11 1 2 4 5 6 7 89 PLAN CHECK ACT PRPROBLEM SOLVING CONTENTS DO 12. 1. LACK OF STUDENT UNITY 2. IRREGULARITY IN ATTENDING CLASS 3. LATE COMING 4. FREQUENT ABSENTEEISM 5. NO ACTIVE PARTICIPATION 6. LACK OF INTERPERSONAL RELATIONSHIP 7. LACK OF SELF-CONFIDENCE 8. LACK OF COMMUNICATION SKILL 9. STAGE FEAR 10. PROBLEM TO FACE REALITIES 11. NO PROPER TIME MANAGEMENT 12. NOT MAINTAINING CLASSROOM DECORUM 13. STUDENTS POOR PHYSICAL APPEARANCE 14. NO SCHEDULED PROPER CLASSES A A A A A A A A A A A A A B 51 PROBLEMS IDENTIFIED BY BRAINSTORMING The First Meeting was Held On 10.06.2012 We found 51 Problems Through brainstorming and the problems are listed below STEP 1 13. 15. LATEST TECHNOLOGIES ARE NOT USED IN TEACHING 16. LACK OF DISCIPLINE 17. MESS FOOD IS NOT UPTO THE COST 18. LACK OF EXTRACURRICULAR ACTIVITIES 19. LACK OF HOSPITAL VISIT 20. LACK OF ADEQUATE REFERRAL BOOKS IN LIBRARY 21. BOOKS ARE NOT ISSUED FROM LIBRARY TO TAKE PHOTOCOPY 22. NO PARENTS MEET 23. NO WI-FI WITHIN COLLEGE CAMPUS 24. REDUCED NUMBER OF INTER-COLLEGE MEET 25. STUDENTS ARE NOT SATISFIED WITH THE MARKS GIVEN BY LECTURERS 26. EGOISM IS NOTICED AMONG STUDENTS A B A C C C C B B C B A 14. 27. LACK OF PARTICIPATION OF STUDENTS IN SEMINARS &amp; CONFERENCES 28. UNIVERSITY INFORMATIONS ARE NOT CONVEYED TO STUDENTS IN TIME 29. LACK OF SELF-MOTIVATION 30. LACK OF CO-ORDINATION 31. NO SEPARATE PARKING AREA FOR STUDENTS 32. NO SEPARATE AUDITORIUM FOR COLLEGE 33. BOYS HOSTEL IS NOT ATTACHED WITHIN THE COLLEGE PREMESIS 34. NO SEPARATE CAFATERIA FOR COLLEGE 35. LECTURERS ARE NOT TOO STRICT 36. NO AUDIO VISUAL ROOM 37. NO LOCKERS FOR STUDENTS 38. NO UPDATED KNOWLEDGE AMONG STUDENTS 39. NO COLLEGE FM TO EXPOSE INDIVIDUAL TALENTS 40. NO ADEQUATE TIME ALLOTED FOR ANCILLARY PAPERS B B A A C C C C B C C A C B 15. 41. NO COLLEGE VEHICLE 42. CLASSES ARE NOT IN INTERACTIVE MANNER 43. INADEQUATE GUEST LECTURERS CLASSES 44. LACK OF FORCED MOTIVATION TOWARDS POOR PERFORMANCE STUDENTS 45. NO PROPER LIASON BETWEEN STAFFS AND STUDENTS 46. STUDENTS ARE NOT TAKING CLASS NOTES PROPERLY 47. COMMUNICATION GAP BETWEEN SENIORS &amp; JUNIORS 48. NO MUTUAL UNDERSTANDING BETWEEN BOYS &amp; GIRLS 49. GOSSIPING IS MORE AMONG STUDENTS 50. ASSIGNMENT SUBMISSION &amp; PRESENTATIONS ARE NOT PROFESSIONALISTIC 51. STUDENTS ANSWERS ARE NOT CLEAR IN THE EXAMINATION C B C B B A A A A A A 16. PIE-CHART SELECTION OF PROBLEM Category Number of Problems % A Problems which can be solved within the department 25 51% B Problems which requires intervention by other departments 12 24% C Problems which require management approval 14 25% STEP-2. A B C 24% 51% 25% 17. A- Problems Which Can Be Solved Within The Department 25 B- Problems Which Requires Other Departments Intervention 12 C- Problems Which Requires Management Approval 14 STEP - 2 We Selected A Category Problem for our case study 18. A CATEGORY PROBLEMS 1. LACK OF STUDENT UNITY 2. IRREGULARITY IN ATTENDING CLASS 3. LATE COMING 4. FREQUENT ABSENTEEISM 5. NO ACTIVE PARTICIPATION 6. LACK OF INTERPERSONAL RELATIONSHIP 7. LACK OF SELF-CONFIDENCE 8. STAGE FEAR 9. PROBLEM TO FACE REALITIES 10. NO PROPER TIME MANAGEMENT 11. NOT MAINTAINING CLASSROOM DECORUM 12. STUDENTS POOR PHYSICAL APPEARANCE 13. LACK OF SELF-MOTIVATION 14. LACK OF CO-ORDINATION 15. NO UPDATED KNOWLEDGE AMONG STUDENTS 16. LACK OF COMMUNICATION SKILL 17. STUDENTS ARE NOT TAKING CLASS NOTES PROPERLY 18. COMMUNICATION GAP BETWEEN SENIORS &amp; JUNIORS 19. NO MUTUAL UNDERSTANDING BETWEEN BOYS &amp; GIRLS 20. GOSSIPING IS MORE AMONG STUDENTS 21. ASSIGNMENT SUBMISSION &amp; PRESENTATIONS ARE NOT PROFESSIONALISTIC 22. STUDENTS ARE NOT SATISFIED WITH THE MARKS GIVEN BY LECTURERS 23. EGOISM IS NOTICED AMONG STUDENTS 24. STUDENTS ANSWERS ARE NOT CLEAR IN THE EXAMINATION 25. LACK OF DISCIPLINE 19. GROUPING OF PROBLEM SELECTION BY BRAIN STORMING IN SELECTED CATEGORY TEAM WORK: 1-LACK OF UNITY 2-LACK OF INTERPERSONEL RELATIONSHIP 3-COORDINATION 4-CLASS DECORUM 5- PARTICIPATION 6- NO MUTUAL RELATION BETWEEN BOYS &amp; GIRLS 7-IMPROPER COMMUNICATION BETWEEN SENIORS &amp; JUNIORS 8-NO ACTIVE PARTICIPATION PERSONALITY DEVELOPMENT: 1-LACK OF SELF CONFIDENCE 2-STAGE FEAR 3-PROBLEM TO FACE REALITIES 4-POOR PHYSICAL APPEARANCE 5-SELF MOTIVATION 6- GOSSIPING 7- EGOISM 8- LAGGING COMMUNICATION SKILL 9-NOT MAINTAINING CLASS ROOM DECORUM ACADEMIC PERFORMANCE: 1- LATECOMING 2-NO PROPER TIME MANAGEMENT 3-FREQUENT ABSENTEISM 4-IRREGULARITY IN ATTENDING CLASSES 5- ASSIGNMENT SUBMISSION &amp; PRESENTATIONS ARE NOT PROFESSIONALISTIC 6- IRRELEVENT ANSWERS IN EXAM 7- MARKS ARE NOT SATISFACTORY FOR STUDENTS 8- LACK OF PARTICIPATION IN SEMINARS &amp; CONFERENCES 20. RANKING METHOD TO PRIORITISE PROBLEM GROUP GROUP MEMBERS A B C D E RANK SELECTION PRIORITY TEAM WORK ACADEMIC PERFORMANCE PERSONALITY DEVELOPMENT 3 1 2 2 3 1 1 2 3 3 1 2 3 1 2 12 8 10 III II We have selected ACADEMIC PERFORMANCE on priority basis I A- Karuna karan B- Balaji C- Prabha hari D- Manikanda Eswari E- Vijaya Lakshmi 21. LOCATING THE PROBLEM 15 9 6 3 0 3 6 9 12 15 18 21 24 27 30 NO.OF.PERSONS A B C D A LATE COMING C FREQUENT ABSENTEEISM B NEGLIGENCE D IRREGULARITY IN ATTENDING CLASSES 22. DATA COLLECTION FOR ACADEMIC PERFORMANCE S.NO ACADEMIC PERFORMANCE JUNE 4 23 /DAY JUNE 24- JULY- 13/DAY JULY-14 AUG- 3/DAY AVG PUPILS/DA Y 1. Late coming 10 15 10 15 2. Negligence 10 8 9 9 3. Frequent absenteeism 9 4 5 6 4. Irregularity in attending classes 2 4 3 3 DURATION : JUNE AUG (2011) TOTAL NO OF STUDENTS : 60 23. PARETO TABLE S.N O ACADEMIC PERFORMANCE AVG (PUPILS) /DAY CUMUL ATIVE(P UPILS) PERCEN TAGE(%) CUMULATIV E % 1. Late coming 15 15 46 46 2. Negligence 9 24 27 73 3. Frequent absenteeism 6 30 18 91 4. Irregularity in attending class 3 33 9 100 24. PARETO DIAGRAM 0 3 6 9 12 15 18 21 24 27 30 X Y 100% 90 80 70 60 50 40 30 20 10 33 9% 15 46% 27% 18 % 6 3 9 73% LATE COMING NEGLIGENCE ABSENTISM IRREGULARITY BasedonParetoPrincipleWe SelectedLATECOMING 80% 25. OBJECTIVE AND TARGET 15 3 0 3 6 9 12 15 18 21 24 27 30 33 NO.OF.PERSONS BEFORE IMPLEMENTATION TARGET We foot fort our effort to reduce the late comers from present condition 15 persons(100%) to 3 persons (20%) within period of one month. 26. Mile Stone Chart Quality Circle Activity Planning QUALITY CIRCLE NAME : FUMA QUALITY CIRCLE PROJECT NO : 1 MEETING DAY : MONDAY &amp; FRIDAY TIME : 3.00PM TO 4.00PM DEPT : COLLEGE LEADER: Mr.karunakaran.B FACILITATOR: Mrs.Meena REASON FOR SELECTION : Attaining 100% result &amp; attendance DATE OF BEGINING : 4.6.2012 DATE OF COMPLETION : 19.8.2012 NO. OF PROJECTS COMPLETED : Nil MR.BALAJI.N DY LEADER MEMBERS NAME : Ms.Prabhahari.S.D Ms.Vijayalakshmi.J Ms.Manikanda eswari. SL. NO. PROCEDURE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 TARGET MEETING 1 2 3 4 5 6 7 8 9 10 Define the problem Analysis of the problem Identifying the causes Root cause analysis Development of solution Trial implementation Follow up Data analysis 2 2 2 2 2 4 4 4 2 ACTIVITY MEETING - PLAN 25Total Meetings Standardization Regular implementation 1 PROJECT: REDUCE LATECOMERS TO COLLEGE 27. WHY WE SELECTED THIS PROBLEM? AFFECTS 100% RESULT &amp; GOODWILL OF INSTITUTION POOR PER FORMENCE IN EXAMINATION &amp; LACK OF ATTENDENCE TOTAL CONCEPT OF SUBJECT IS UNKNOWN NO CLEAR IDEAABOUT THE SUBJECT KNOWLEDGE DISTRACTION OF LECTURES &amp; OTHER STUDENTS LATE COMING 28. DEFINE THE PROBLEM HIGH LIGHTING LATECOMING EFFECT ON INDIVIDUAL LETHARGY POOR SELF DISCIPLINE PARTIAL KNOWLEDGE IN SUBJECT NO TIME MANAGEMENT STEP 3 29. DEFINE THE PROBLEM HIGH LIGHTING LATECOMING EFFECT ON RESULT NO 100% RESULT BURDEN FOR STUDENTS DEPRESSED PARENTS NON COMPLETION OF COURSE IN TIME 30. DEFINE THE PROBLEM HIGH LIGHTING LATECOMING EFFECT ON INSTITUTION SPOILS GOODWILL MORE PRESSURE ON MANAGEMENT NO PROPER LIASON BETWEEN LECTURES &amp; STUDENTS HESITATION OF FORECOMERS TO JOIN 31. WHAT IS THE PROBLEM? LATE COMING WHERE DOES IT HAPPENS? CLASS ROOM WHEN DOES IT OCCUR? DURING 1st HOUR IN MORNING SESSION WHO IS ACCOUNTABLE? STUDENTS HOW DOES IT OCCUR? - LETHARGY OF STUDENTS -NON-AVAILABILITY OF BUS STEP 4 32. LATE COMERS PRODUCTION PROCESS CLASSIFICATION TYPE C &amp; E DIAGRAM NO TIME MANAGEMENT NO BUS FACILITY LOCKED UP FAMILY SITUATION STEP 5 33. C &amp; E DIAGRAM LATE COMERS CAUSES IDENTIFIED THROUGH BRAIN STORMING NO TIME MANAGEMENT NO BUS FACILITIES FAMILY SITUATION LOCKED UP NO FREQUENT BUSES NO PROPER ROAD LONG DISTANCE NO ECONOMICAL BUS LETHARGY LONG DISTANCE INDISCIPLINE NON SYSTEMATIC WAITING FOR FRIENDS PARTY SOCIAL NETWORKING HANGOVER SECOND SHOW MEDIA ECONOMIC PROBLEM FAMILY FUNCTION FAMILY PROBLEM 34. BEFORE IMPLEMENTATION LOW LEVEL OF STUDENT PRESENTATION 35. BEFORE QC STUDENTS ATTENDANCE DATA 36. BEFORE QC STUDENTS 1st-INTERNAL MARK LIST DATA 37. WHY? WHY? ANALYSIS NO TIME MANAGEMENT SELF DISCIPLINE LETHAGICNESS LACK OF INTEREST NO BUS FACILITY NO COLLEGE BUS PROVIDED LESS NO OF STUDENTS RURALAREA / LONG DISTANCE LOCKED UP PREVIOUS DAY COMMITMENTS CHATING WITH FRIENDS LACK OF INTEREST FAMILY SITUATION LOW FAMILY INCOME PART TIME JOB IRREGULARITY IN CLASS PRIMARY CAUSES SUB CAUSE SUB SUB CAUSE ROOT CAUSE STEP 6 38. DATAANALYSIS FOR LATECOMERS 0 3 6 9 12 15 18 21 AUG 4 TO AUG 13 AUG 14 TO AUG 23 AUG 24 TO SEP 2 3 2 2 NO.OF.PERSONS IMPLEMENTATION PERIOD STEP 7 39. We cannot always build the future for our youth, but we can build our youth for the future To begin with that, TATA forum was started in a full swing by the FUMA Quality circle which has got all the components like facing interviews, extracting individual talents, group discussion, debates to boom the students. (EVERY DAY MORNING 9.30AM-10AM) INTRODUCTION OF TAPPING TALENT (TATA) FORUM STEP 8 40. TATAACTIVITIES GROUP DISCUSSION 41. ACTIVITIES OF TATA EXPLORATION OF INDIVIDUAL TALENT 42. ACTIVITIES OF TATA EXPLORATION OF INDIVIDUAL TALENT 43. TATAACTIVITIES PUBLICATION OF STUDENTS ACTIVITIES IN MAGIZHCHI 44. DEPLOYMENT MEASURE TREE CHART LATE COMERS PRIMARY MEANS SECONDARY MEANS NO TIME MANAGEMENT NO BUS FACILITY LOCKED UP ORIGINATION OF TATA FORUM VECHILE ARRANGED ORIGINATION OF TATA FORUM F OE E ACTION RES TY ITYIMP DISCUS SED WITH PRINCIP AL &amp; STUDEN TS DISCU SSED WITH PRINCI PAL DISCUS SED WITH PRINCIP LE &amp; STUDEN TS LEA DER &amp; DY LEA DER QC ME MB ER LEA DER &amp;DY LEA DER 15 DA YS 10 DA YS 10 DA YS F-FEASIBLE. OE-OVER ALL EFFECTIVE -V. GOOD -GOOD. -IMPLEMENTED E-EFFECTIVE .ITY-ITINERARY. IMP-IMPLEMENTATION RESTY- RESPONSIBILITY STEP 9 45. DATA COLLECTION AFTER IMPLEMENTATION DURATION: AUG 4 - SEP 2 S.NO PROMBLES AUG 4 TO AUG 13 AUG 14 TO AUG 23 AUG 24 TO SEP 2 AVERAGE 1. Late coming 3 2 1 2 2. Negligence 1 1 1 1 3. Frequent absenteeism 1 0 2 1 4. Irregularity in attending classes 2 1 0 1 46. AFTER IMPEMENTATION OF TATA PARETO TABLE FOR LATECOMERS S.NO PROBLEM AVERAGE PERSONS (per day) CUMULAT IVE PERCENT AGE(%) CUMULATI VE 1. Late coming 2 2 6% 6% 2. Negligence 1 3 3% 9% 3. Frequent absenteeism 1 4 3% 12% 4. Irregularity in attending class 1 5 3% 15% 47. 0 3 6 9 12 15 18 21 24 27 30 X Y 100% 90 80 70 60 50 40 30 20 10 PARETO CHART 6% 3 % 3 % 3 % LATE COMING NEGLIGENCE FREQUENT ABSENTEEISM IRREGULARITY IN ATTENDING CLASS Late comers are reduced from 15 to 2 persons (15%) 33 48. AFTER IMPLEMENTATION MAXIMUM % OF STUDENTS PRESENT 49. AFTER QC STUDENTS ATTENDANCE DATA 50. AFTER QC STUDENTS 2nd-INTERNAL MARK LIST DATA 51. DATAANALYSIS AND COMPARISON 15 2 0 3 6 9 12 15 18 21 24 NO.OF.PERSONS BEFORE QC AFTER Q...</p>