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Patients and Families, helping patients and families- how to become engaged and have meaningful involvement as an advisor Cindy Dumba and Heather Thiessen FAMILY AND PATIENT ADVISORS www.qualitysummit.ca #QS14

Patients and Families Helping Patients and Families: How to Become Engaged and Have Meaningful Involvement as an Advisor

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A session for patients and families from experienced patient and family advisors, on how to become more involved in the role and participate in a meaningful way. Cindy and Heather will both tell their stories on how they got involved as patient and family advisors, including the importance of this role and how they found their voice to speak up and be involved in many improvement efforts. A ‘how to’ for future advisors to find their voices and make changes in their home health regions. An excellent session for healthcare staff who are considering creating advisory councils in their own regions.

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Page 1: Patients and Families Helping Patients and Families: How to Become Engaged and Have Meaningful Involvement as an Advisor

Patients and Families, helping patients and families- how to become engaged and have meaningful involvement as an advisor

Cindy Dumba and Heather ThiessenFAMILY AND PATIENT ADVISORS

www.qualitysummit.ca

#QS14

Page 2: Patients and Families Helping Patients and Families: How to Become Engaged and Have Meaningful Involvement as an Advisor

Faculty/Presenter Disclosure

not

NOT APPLICABLE

Page 3: Patients and Families Helping Patients and Families: How to Become Engaged and Have Meaningful Involvement as an Advisor

Disclosure of Commercial Support• Not Applicable

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Mitigating Potential Bias• This presentation has no bias

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All about us ……………….

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Cindy Dumba

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Heather Thiessen

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Patients First Review was our wakeup call

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It is exciting to know that the future in healthcare improvements will include patient’s and or families…TRUST US for we want it to work for all just as much as you do…

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Describing an Elephant

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Lip Service vs. Meaningful Engagement

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Engagement on Advisory Councils

• Children’s Health Services - Dubé Centre• Heart Health -Aboriginal Peoples• General Medicine - Surgical Services• Critical Care - Renal Services• Emergency Department - Humboldt Hospital• Neurosciences - Home Care• Rehabilitation - Oncology• Long Term Care

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Awareness & Community Building

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Finding our voice

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Education

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Highlights

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Continuous Improvement

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Lessons Learned

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Questions?

Contact Me:Cindy Dumba and Heather Thiessen

[email protected] and [email protected]

Insert Your Logo Here

www.qualitysummit.ca

#QS14