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A Conversation with Westgate Skin & CancerDaniel Soteldo & Lea ChathamApril 23, 2016
webinar
@GoKareo
Agenda
2
Agenda
2
• Welcome & Introductions• A Conversation with Westgate Skin &
Cancer• How Kareo Can Help• Your Questions
@GoKareo 33
How to Participate Today…
Type your questions
Download today’s resources
View today’s presentation
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Participate via Social
We’ll be live tweeting during today’s webinar
How to participate:
1) Follow @GoKareo on Twitter2) Follow @LeaChatham on Twitter3) Search for #KareoTip4) Join the conversation using #KareoTip
twitter.com@GoKareo
facebook.com/GoKareo
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Guest Speaker
Daniel Soteldo• Practice Manager at Westgate Skin & Cancer
• Background in Technology & Business Administration
• Full time Dad
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Agenda
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Agenda
6
• Welcome & Introductions• A Conversation with Westgate Skin &
Cancer• How Kareo Can Help• Your Questions
@GoKareo 77
Background
• Dermatology Practice• Provides general, procedural, and cosmetic services• Dr. Blakely Richardson, DO• Located and serving the Austin Texas area• Opened August 2014• 90 to 120 patients a week
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Westgate Skin & Cancer“We are in a very competitive market. Because of that we needed to find
and establish differentiators right from the beginning. Patients in the Austin area are savvy, well-informed, and have high expectations of service.”
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Westgate Skin & Cancer
“Selecting a system is about more than just a practice management system or an EHR, it is the whole ecosystem that is important.”
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Westgate Skin & Cancer
Advanced solutions and workflows were built once the basic building blocks were in place:
- Custom-made intake paperwork- Online/electronic booking- Credit card on file- Marketing automation- Paperless workflows
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Westgate Skin & CancerOnline Marketing Automation• No-shows are down 70-80%
- Text and e-mail reminders- Integrated calendar confirmations
• Online/Electronic Booking- Integrated & automated patient self-booking
• Top-ranked Google search results- 100% First Page Search Results (SEO)- Managed Internet directory listings
• Social Media - Automated reviews and integrated posting to all
major social media sites- Google – 4.9 stars- Yelp! – 4.5 stars- Facebook – 5.0 stars
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Westgate Skin & CancerPatient Satisfaction Results• All patients receive follow-up surveys 4 hours after their visit• Positive reviews are automatically published and syndicated publicly• Negative reviews are not published and addressed privately• Satisfaction rating: 95-100% on any given day
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Westgate Skin & Cancer
Billing results• Average days in A/R less than 25• Claims and statements submitted same day• 100% copays, deductibles, and co-insurance collected at TOS• Rejection Rate is 1.37% and Denial Rate is 3.3%
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Westgate Skin & Cancer
“Automation of the basics frees you to focus on the stuff that makes you more competitive. If I can come up with a way to automate a
workflow to improve cost efficiency while simultaneously maximizing patient care, I’ll usually roll it out pretty quickly.”
@GoKareo
Agenda
15
Agenda
15
• Welcome & Introductions• A Conversation with Westgate Skin
& Cancer• How Kareo Can Help• Your Questions
@GoKareo 1616
Awards
Cloud-based Billing, Scheduling & Practice Management Electronic Health Records Medical Billing Services Practice Marketing & Patient Engagement Free Education, Training, & Support Ranked #1 by Black Book 3 Years
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Discover Kareo’s Role
DoctorBase Practice Marketing & Patient Engagement• Appointment reminders• Recalls• Email & text
communications• Patient surveys• Website & SEO• Online reviews• Provider directory• And more
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Discover Kareo’s Role
Kareo Practice Management
• Fee schedule updates• End-to-end claim
management• Task Management• ICD-10 Ready• Patient collections
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Discover Kareo’s Role
Kareo EHR
• Fully-mobile EHR• 2014 Edition Certified
for MU• ICD-10 ready• Flexible documentation• Specialty templates• Electronic Superbill• Patient Portal
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Kareo Medical Billing: Web, Mobile & Messaging!
• Web and Mobile Software
• Calendar & Patient Check-in
• IBM & MAC Enabled• Secure Messaging• Revenue Cycle
Performance for Visibility
• Kareo Success Team
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Agenda
21
Agenda
21
• Welcome & Introductions• A Conversation with
Westgate Skin• How Kareo Can Help• Your Questions
@GoKareo 2222
How to Participate Today…
Type your questions
-- Questions After the Webinar --
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Kareo @GoKareo GoKareo Kareo
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