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www.england.nhs.uk Technology Transformation in the NHS Tracey Grainger Head of Digital Primary Care Development NHS England

Technology transformation in the NHS

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Page 1: Technology transformation in the NHS

www.england.nhs.uk

Technology

Transformation

in the NHS Tracey Grainger

Head of Digital Primary Care

Development

NHS England

Page 2: Technology transformation in the NHS

www.england.nhs.uk

My Remit

Digital Primary Care

• Improving access for patients and citizens

• Reducing bureaucracy across General Practice

Child Health Digital Strategy

• Single view of a child's record

Page 3: Technology transformation in the NHS

www.england.nhs.uk

10 Years Behind

Source: Nuffield, 2016

Page 4: Technology transformation in the NHS

www.england.nhs.uk

Key Challenges

Ageing Population

Increasingly complex patient

diagnoses

Slower than required growth in

numbers of healthcare professionals

Variations in outcomes

Changing user expectations

Fragmented children’s health

records

Changing commissioning

landscape

Page 5: Technology transformation in the NHS

www.england.nhs.uk

The Story So Far

66 percent Smart phone owners

Non-smart phone owners

Adult population that now

have smartphones

Go online for

health information

Use NHS Choices to aid

decision making Use the internet for

self-diagnosis

Page 6: Technology transformation in the NHS

www.england.nhs.uk

The Vision

Egbot

Page 7: Technology transformation in the NHS

www.england.nhs.uk

Key Policy Drivers

Page 8: Technology transformation in the NHS

www.england.nhs.uk

Healthy Children –

what is our vision ?

‘Knowing where every child is and

how healthy they are’

‘Appropriate access to information

for all involved in the care of

children’

Page 9: Technology transformation in the NHS

www.england.nhs.uk

Linking

Programmes

to Outcomes

Page 10: Technology transformation in the NHS

www.england.nhs.uk

Digital Basics

Access to patient data at the point of care

Interoperability to allow data sharing between health and care

professionals

Patient empowerment through the use of endorsed apps and

other digital tools

Page 11: Technology transformation in the NHS

www.england.nhs.uk

Current GP Services Offered to Me

Online Appointment

Booking

98.7 percent of practices offering

8.5 million patients signed up

12 percent of all appointments are

available online

Online Repeat

Prescriptions 97.4 percent of practices offering

8.3 million patients signed up

4 percent of all repeat prescriptions

requested online

Online Access to

Records 97 percent of practices offer

patients online access to their

Summary Care Record

AND 95 percent to their

Detailed Care Record

Over 9 million people are registered for one or more of these services.

Page 12: Technology transformation in the NHS

www.england.nhs.uk

What could Digital Transformation

Mean to Practices?

6 percent of

appointments could have

been dealt with by

practice staff other than

the GP

4 percent of patients

could have avoided

contact with the practice

if self-care support had

been available

£29 per patient savings

could have been

achieved from reduction

in telephone calls,

appointments and

administration

Page 13: Technology transformation in the NHS

www.england.nhs.uk

If the NHS can embrace the Digital

Patient, it could be truly transformative

Page 14: Technology transformation in the NHS

www.england.nhs.uk

Any questions