Our survey says: Ten things you need to know about medical tourism

© Intuition Communication Ltd 2012

Our survey says….

Ten things you need to know about medical tourists

Keith Pollard, Treatment Abroad


Our survey says….

Ten things you need to know about medical tourists

Keith Pollard, Treatment Abroad

The survey

• 1,000 plus respondents (past enquirers about medical tourism)

• Conducted online using SurveyMonkey

• Independent analysis



Why do a survey?


Why do a survey?


Why do a survey?


Why do a survey?

I need to know!

Patients• Any type• Anywhere

Treatment Abroad• Advice• Options

Healthcare providers• Any type• Anywhere


“helping patients to make the right choice”


Ten things you need to know about

medical tourists and medical tourism

Our survey says...


It’s not simple!It’s a very complex market

1.

The sample1,045 people

From 74 countries

Going to 78 countries

For 100+ different

treatments


Complexity!


Where from?

UK55%

USA7%

Ireland7%

Australia4%

Spain3%

Canada2%

Other23%


Samplebias!


Nine things you need to know about

medical touristsUK


570 UKmedical tourists

Our survey says...


UK medical tourism is about self-pay

2.

Spend on treatment

Less than £2,000

£2,000 - £4,000

£4,000 - £6,000

£6,000 - £8,000

£8,000 - £10,000

More than £10,000

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

26%

39%

17%

9%

3%

7%


Our survey says...


It’s about cosmetic, dental, obesity,

(and infertility and orthopaedics)

3.

Treatment type.....

Cosmetic41%

Dental32%

Obesity9%

Infertility4%

Ortho4%

Other9%


Our survey says...


It’s cross-border It’s regionalIt’s not global

4.

Where did they go?


BELGIUM

HUNGARY

POLAND

CZECH

SPAINTURKEY

Our survey says...


It’s NOT about price

5.

Top 3 factors

Price

Quality of facility

Quality of doctor/dentist

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

81%

85%

89%


Our survey says...


It’s NOT just about the treatment

6.

Length of stay (days)

Obesity

Infertility

Cosmetic

Dental

Orthopaedic

0 2 4 6 8 10 12 14 16

6

9

12

13

14


Our survey says...


It’s a SCARY experience

7.

Familarity.....

First visit53%

Visited be-fore43%

Family tie5%


Our survey says...


It’s a REALLY SCARY experience

8.

Travelled.....

Alone41%

With a friend16%

With a rela-tive42%


Our survey says...


Why don’t you talk to me?

9.

Contact on returnLetter2% Phone

17%

No con-tact26%

Email54%


Our survey says...


The industry could be doing a far better job

10.

Satisfaction


6.2% Quite dissatisfied

8.3% Very dissatisfied

• BUYthe report for £350 (440 euros)

• VIEWreport details at: http://bit.ly/zkQuq3

VISITTreatment Abroadwww.treatmentabroad.com

• International Medical Travel Journalwww.imtj.com


Want to know more?

http://bit.ly/zkQuq3

http://www.treatmentabroad.com/

http://www.imtj.com/

End of term report


7/10 Tries hard. Lacks focus. Must do better !

Health & Medicine

Our survey says: Ten things you need to know about medical tourism