L E I G H E L L E N L I L L I SMundelein, IL 60060

847.722.0088LEIGH.LILLIS@GMAIL.COM

SUMMARY

I am seeking a Technical Writing career in a well-established corporation. I have over 20 years’ experience in creating policies, procedures, work instructions, user guides, job aids, and Visio flowcharts. I am proficient in interviewing subject matter experts and development of technical materials. I am able to develop and maintain intranet and SharePoint sites. In the Spring of 2016 I earned my certification in Medical Writing and Editing at University of Chicago.

PROFESSIONAL EXPERIENCE

3/16 – Current Northwestern University Evanston, ILContract Technical Writer Develop and write standard operating procedures related to Kellogg

School of Management Created and developed standard templates for procedures and forms Created their document numbering system and organized the document

management system Work with subject matter experts to map workflow processes and

develop their current SOPs for all Kellogg domestic campuses

8/15 – 12/15 AbbVie North Chicago, ILTechnical Writer - Contractor for Quality Systems at AbbVie Wrote and edited procedures related to pharmaceutical, safety, cGMP,

SOP, quality systems, regulatory, and quality assurance concepts Mapped the corresponding workflow process using Visio Flowchart for

each submitted document Created job aids for employees to assist them in their work Worked with subject matter experts to develop and create work

instructions Worked with IT to edit and clarify procedures related to software

programs

1/15 – 7/15 Dovenmuehle Mortgage Inc. Lake Zurich, ILProcedure Writer Developed and wrote procedures related to regulatory mortgage banking Mapped department workflow processes using Visio Flowchart Created job aids to assist employees

9/14 - 1/15 Abbott Labs Lake Forest, ILTechnical Writer - Contractor for Nutrition Quality HQ at Abbott Labs Analyzed existing Abbott Nutrition Quality processes and procedures Consolidated, edited, and updated Abbott Nutrition documents Assisted in the redlining of documents before being published in the

Document Management System Created and incorporated tables and graphics for clarity into procedures

3/14 - 8/14 Exelon Corporation Oakbrook Terrace, ILContract Technical Writer Converted and clarified electrical equipment maintenance

procedures, processes, and forms into their new implemented template Maintained tracking of documents that had been converted to new

template. Researched and edited metadata in their document management

system

9/13 - 12/13 Culligan Matrix Solutions Libertyville, ILContract Technical Writer Worked with subject matter experts to create and publish

commercial Water Treatment System service manuals Familiar with CAD drawings and Bill of Materials Performed quality audits of service manuals for company

9/08 – 5/13 Siemens Industry, Inc. Buffalo Grove, ILTechnical Writer Developed standardized workflow policies, procedures and workflow

processes for the North American branches Worked with department heads and subject matter expects to maintain

annual document updates Worked with IT to map workflow processes and document new software

enhancements Developed and maintained marketing intranet and SharePoint sites Assisted the Document Management Librarians in publishing documents

and establishing the supporting metadata Performed QA audits to correct gaps in processes and procedures

6/96 – 9/08 Wolters Kluwer North America Riverwoods, ILSupervisor - Graphics and Charts Identified, analyzed, and resolved issues relating to graphics and SGML

charts Developed SGML graphic and chart training manuals for department

employees Created offshore vendor outsourcing workflow and tracking Created, facilitated, and instructed inserting graphic and chart tags into

SGML data training classes

EDUCATION

2014 – 2016 University of Chicago, Graham School Chicago, ILContinuing Liberal and Professional Studies Certificate in Medical Writing and Editing

1987 - 1991 California State University Chico, CABachelor of Arts, English Certificate in Technical Writing

SPECIALIZED TRAINING

Siemens Industry, Inc. Buffalo Grove, IL Six Sigma Yellow Belt Certified Six Sigma Green Belt Training

Learning Tree International Reston, VA

SharePoint 2007

Society of Technical Communication Online

TechComm Certification

Webucation Online

Adobe FrameMaker 12

College of Lake County Grayslake, IL Fundamentals of Technical Writing Photoshop for Digital Photographers Explore a Career in Medical Writing

SOFTWARE EXPERIENCE Microsoft Office Suite Adobe Photoshop Adobe Acrobat Pro Adobe FrameMaker 12 Visio Flowchart FS Pro Information Mapping Publisher SharePoint SnagIt/FastStone Capture

PROFESSIONAL AFFILIATIONS Senior Member of Society for Technical Communication Member of American Medical Writers Association