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Case Management Solution
FOCUS ON RECOVERY BY ENGAGEMENT
Length of time off work increases the cost of personal injury claims.
That’s bad for business, the individual and society.
FOCUS ON RECOVERY BY ENGAGEMENT
60%
40%
30%
Likelihood of RTW by months off work
1 2 3 Source: AFOEM
Drive results . Drive efficiency . Drive service
Moving claims from workers compensation
to other personal injury insurance
Performance
Claims
Personal injury claims are increasing.
And the focus is turning towards income protection and total and permanent disability insurance.
Improved performance in workers compensation has been through legislative change – which is not an option for other insurance types with existing policy holders.
So, the questions become…
FOCUS ON RECOVERY BY ENGAGEMENT Drive results . Drive efficiency . Drive service
Is it possible to improve performance AND provide service to customers?
Can this be done efficiently and at a low cost?
Could this also improve internal capabilities and satisfaction?
Would this re-imagining of claims management lead the market?
What research and evidence could support this innovation?
FOCUS ON RECOVERY BY ENGAGEMENT
?
Drive results . Drive efficiency . Drive service
FORE harnesses the power of positive psychology, behavioural science and studies of the predictors of worklessness to drive results.
FOCUS ON RECOVERY BY ENGAGEMENT Drive results . Drive efficiency . Drive service
FORE takes complex theories and proprietary algorithms, to deliver a simple user experience.
Whether you call it nudging, behavioural economics or change theory – FORE delivers consistent messaging and language across multiple channels – all designed to support the behavioural aspects of recovery.
FOCUS ON RECOVERY BY ENGAGEMENT
Complex Theory & Algorithms
Simple User Experience
Drive results . Drive efficiency . Drive service
FORE combines unique features…
Behavioural Risk Profiling Conversation Support
Delivering an efficient allocation of resources by identifying social barriers
and poor motivation early.
Phone, email and sms templates provide specific, behaviourally focused language
in all communications.
Claimant Tools Systematic Approach
Empowering claimants through recommended actions, tools and apps,
making it easy to do the right thing.
Activity is driven by our proprietary algorithm and barrier scripts.
FOCUS ON RECOVERY BY ENGAGEMENT Drive results . Drive efficiency . Drive service
FORE provides the case manager with behaviour change messages customised to each case
FOCUS ON RECOVERY BY ENGAGEMENT Drive results . Drive efficiency . Drive service
The case manager can immediately suggest services or programs to suit.
This includes self-directed apps that can be loaded onto smart phones and wearable technology.
The claimant is taking recovery into their own hands.
FOCUS ON RECOVERY BY ENGAGEMENT Drive results . Drive efficiency . Drive service
The claimant receives tailored text messaging as an additional feature.
Their participation and progress becomes a part of ongoing risk assessment.
So whether the claimant is not ready, getting ready, or making great strides in their progress, FORE can support your team.
FOCUS ON RECOVERY BY ENGAGEMENT Drive results . Drive efficiency . Drive service
Whether using a smartphone, tablet or desktop computer
FORE provides the conversational language to drive results.
FOCUS ON RECOVERY BY ENGAGEMENT Drive results . Drive efficiency . Drive service
FOCUS ON RECOVERY BY ENGAGEMENT
Carolyn Mounce: 0419 804 214 [email protected]
Dr Paul Pers: 0411 473 747 [email protected]
Dr Clive Hume: 0417 827 567 [email protected]
