What if inspectionsdo not work?

Ir. Rob van Dorp (Msc)

Inspectorate of environment and Transport

The Netherlands

BRDO inspection reform 9 september 2014

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Relentsless compliance problems

• Sometimes when regulation and inspections simply do not work. A regulator has to go “back to the drawing board” to invent a newsolution to a societal problem.

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Problem solving

1 Nominate a potential problem

2 Define the problem precisely

3 Determine how to measure

impact

4 Develop Interventions

5 Implement the plan

6 Close project

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Definition of a societal problem:

• Actor

• Action

• Harm

• Limitations

Sliced and diced so it’s small enough to handle

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A number of models to create solutions

Bow-Tie

Barrier model Reason

TQMBehavioral Science

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A process approach

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A simple example

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Process analysis of the social process:

• Harmfull action:

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Taking the individual perspective:

Tools, information, support

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Taking the societal perspective:

Tools, information, support

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Putting it together

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To solve the problem, you change the process

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7 strategys

• Strategy 1: creating awareness to the actor of the harm his action creates to society

• Strategy 2: negatively compensate the profit (fulfilled needs) of the actor

• Strategy 3: Filling the unfulfilled needs of the actor in another way

• Strategy 4: taking away the tools, information or support needed for the action

• Strategy 5: Compensating the harm to society

• Strategy 6: Changing the context of the action

• Strategy 7: Adding tools, information or support to stimulate desired behavior.

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Strategy 1: creating awareness to the actor of the harm his action creates to society

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Strategy 2: negatively compensate the profit (fulfilled needs) of the actor

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Strategy 3: Filling the unfulfilled needs of the actor in another way

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Strategy 4: taking away the tools, information or support needed for the action

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Strategy 5: Compensating the harm to society

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Strategy 6: Changing the context of the action

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Strategy 7: Adding tools, information or support to stimulate desired behavior

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A chain of processes

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Example: Graffity

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Spraying Graffity

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Selection of the solution:

• Based on Ethics

– Utility

– Duty

– Virtue

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Based on the social marketing theory of Wymer, there might be an order of soluitions:

• 1st Privation (environment)

• 2nd Pathogenic (Environment)

• 3rd Ignorance (individual)

• 4th Motivation

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The order of things….

1. Solutions which change the context of the action

2. Solutions which add missing tools, information or support to stimulate desired behavior

3. Solutions which remove tools, information or support which inhibit desired behavior

4. Solutions which create awareness to the actor of the harm his action creates to society

5. Solutions which motivate the right behavior by filling the unfulfilled needs of the actor in another way

6. Solutions which motivate the right behavior by negatively compensating the profit (fulfilled needs) of the wrong behavior

7. Solutions which compensate the harm to society

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Thank you for listening,

• Rob van Dorp

• +31704563273

• Robert.van.dorp@ilent.nl