Workflow Automation/Enterprise Content Management Solutions for GovernmentHow to modernize your processes to better serve citizens.

Government agencies face some pretty daunting tasks.

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Improve productivityYou can’t afford to be slowed by legacy

systems and processes anymore.

Modernize citizen

servicesToday’s citizens expect fast,

convenient, digital interactions.

Keep up with

complianceThere are ever-expanding

regulatory mandates.

Manage and

control costsBudgets are tight and spending is

always closely watched.

Strengthen securityAs digital grows, so does your

need for better security.

Increase transparencyYour processes must support an

open, responsive government.

Just 1/3of government employees say their

document-based processes are effective.(1)

58%of citizen-facing processes are

paper-driven.(1)

76%of government agencies lag behind the

private sector in digital adoption.(2)

#1The public sector is responsible for more

paper than any industry in the world.(1)

25%of the public sector will incur a large-scale

data breach—more than any other industry.(3)

31%of agencies' data is unstructured,

making data analytics a challenge.(5)

Only 24%of government agencies feel well-prepared

to use their data and information.(4)

Manual processes aren’t making things any easier.

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Just 37%of government agencies are satisfied

with their response to digital trends.(2)

46%of back-office government processes

are paper-based.(1)

1) Jeff Segarra, 2016. 2) William D. Eggers & Joel Bellman, 2015. 3) Ponemon Institute LLC, 2014. 4) GovLoop, 2014. 5) Informatica, 2013.

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Managing an Organization’s Processes

Benefits• Enrollment process

• Claims processing

• Data Analysis

• Case Management

Dept. Specific• Police Department

• Open Records

• Social Services

• Dept. of Environment

• Planning/Permitting

• Courts

• EducationFront Office:

Enhance

engagement

with customers.

Back Office:

Improve and

streamline

all your operations.Finance/Accounting• Invoices, P.O.s, Orders

• Billing

• Exception processing

• Real Estate management

IT/Operations• Mailroom

• Workplace

Assessments

• Managing Print

• Records

Legal/Contracting• Contracts process

• Compliance process

• RFP/RFI processes

• FOIAHR • Records

• On-boarding

• Approvals

• Time Off

Common to All Business Processes – People, Data, Documents & Business rules

Today – mix of paper/digital documents with ad hoc routing

Tomorrow – mostly digital documents with streamlined/automated electronic workflow

•Open Records Request Management

•Electronic Plan Review

•Agenda management

•Permit/License processing

•Public Housing document management

•Business Registration/Tax management

•Inspection processes

•Contract/vendor management

•HR On-boarding/Off-boarding

•AP/AR processing with invoice

reconciliation

•Bid/RFP development/management

•Entitlement/Eligibility management

•Property Assessment appeals

•Records Management

•Citizen Request management

• ESRI/GIS integration

• Police Case Management

• Grant Management

• Corrections Inmate/Case records

• Court system document management

• Construction project management

• Pension application management

• Business registration process

• Background checks

Good Government Processes To Digitize

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• Content Management

Services

• Digital Workflow

• Scan/Capture

• Electronic Forms

• Backfile Scanning

Services

• Records Management

• Document Composition

• Digital Signature

Integration

• Case Management

Module

• Integration for ERP, CRM,

HR, Finance

• Web Server Integration

• Multi-platform interface –

PC, Web Client, Mobile

• Reporting engine

What To Look For In A Government Enterprise Content Management/ Workflow Platform

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Eight Considerations For

Going Digital

1. Specific solution vs. Enterprise

Content Management/Workflow

platform (ECM)

2. Interface to existing

organization systems

3. Legacy paper & electronic

document conversion

4. Solution scope – in-house vs.

constituent use

5. Implementation – Integrator vs.

IT/BPA staff

6. Cloud vs. on-premise

7. Managing risk through scaling

deployment

8. Integrated ECM/Records

Management vs. stand-alone

records system

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How Do You Start?

• Identify the

processes with the

strongest ROI

• Look for quick

successes

• Develop a

manageable

deployment

approach

• Manage the change

• Define a legacy

strategy8

Digitized and Automated

Claims Filing Process for

Faster Service

Solution

Delivered an end-to-end solution

capable of digitizing, storing and

processing millions of files.

Results

25–35% productivity improvement

280,000 claimants protected

Millions of unemployment claims files

securely stored

“It helps us to meet performance indicators—which drives our funding—to better serve our customers.”

—Jerry Pectol, Division Director of Unemployment Insurance, Oklahoma Employment Security Commission

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Improved Security and

Searchability of Information for

Better Citizen Service

Solution

Digitized and stored all case

files for easier searching and

heightened protection.

Results

80 hours of staff work saved per month

90% reduction in case processing time

3M documents securely stored

“We needed to transition from paper-based document management to a modernized, secure digital program.”

—James Weaver, CIO, PA Department of Public Welfare

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