Mobile capabilities help caseworkers improve outcomes

Most caseworkers not only have a high caseload, they usually have a large case backlog as well. They need the benefit of mobile access to information in the field.

Caseworkers have many additional challenges

• Prioritization of high risk cases is difficult

• Communication with other professionals is challenging

• Less experienced caseworkers require more support

Caseworkers with mobile access to information can do more Casework is often recorded on paper and relevant data is often in disparate systems. With so much data, it’s challenging to see patterns and connections. Caseworkers make more informed decisions in the field with IBM’s mobile caseworker solutions.

IBM’s mobile caseworker solution can help cut down the

33% of time caseworkers spend preparing documentation*

* https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=WH&infotype=SA&htmlfid=ZZW03399USEN&attachment=ZZW03399USEN.PDF&mkt_tok=eyJpIjoiWT-JVMVlUTmhabUk0WXpkaCIsInQiOiJpUTQyZFJScUxDSHE1Y1NQU01sTXppUitLb3pIUzViVUxCUXNIS1YwNWVUZ0ZCTWF3ZmZCb3UwUFdDZyt6OW9XYW1sS1p6NX-ZZQlZGUlBaS0N5ZndoQT09In0%3D

Mobile solutions offer many more capabilities during site visits

Caseworkers can obtain current information, enter additional information and make decisions for interventions, all from their device.

A prioritized caseload detailing required actions can be reviewed

Relevant case information is mined from other systems of record including from health, police and education records, as well as from social media.* Actions can be indicated, including future actions such as a follow-up visit to a home. Push alerts can be received in the field when new details are available on a current case.

(*Subject to appropriate sharing policies being in place.)

A genogram feature enables caseworkers to understand key relationships and family members at a glance

This enables the caseworker to find hidden family connections or non-obvious relationships to get a better view of the situation.

The GPS sensor notifies caseworkers as they arrive at a site

They can check in to start logging a visit and the location is reported to their manager.

There are a number of assessments that can be completed on the app

Select from many categories including: safety, which includes a child home safety assessment; functional; history; mental status; parenting; present danger; red flag screening; relationships; and school climate.

An “experts” feature allows caseworkers to contact experts

User can book services and make referrals to deliver the recommendations from the assessment.

Analytics on their device enable the local assessment of data captured during a site visit

Risk-based predictive analytics improve decision-making and provide recommendations that improve outcomes.

Notations on the visit can be made before submitting the assessment

Real-time notes can be put into the app which are transferred automatically to the case file.

Photos are a valuable way to record the state of an environment

Caseworkers can see the photos that are already in the file and add their own from other locations for a more complete picture. Photos from previous visits are stored and accessed to help the caseworker track progress over time.

Users can analyze the information collected to determine the most appropriate recommendations.

Assessments can then be signed and submitted from the field, saving caseworkers valuable time from doing paperwork later in the day and allowing them to get to their next appointment faster.

The positive outcomes of Mobile Case Management include:

• Reduced backlog

• Better decision making

• Personalized recommendations

Time matters and IBM’s mobile case management solutions can make a difference

Allowing caseworkers to spend more time with their clients and achieve better outcomes.

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