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Michele L. Oswalt5910 Old Rolling RoadAlexandria, VA 22310
Mobile: 571 882-4736Home Telephone: 703 922-8460
E-mail: [email protected]
Summary of Qualifications
25 years of professional experience in a range of fields including, contract and program management; quality management; office management; procurement and logistics; engineering support (design, construction and maintenance); human resources; financial budgeting and reporting; planning and scheduling; and, project coordination.
Active Top Secret clearance Experience in Quality Assurance and Plan of Action and Milestones (POA&M) processes Experienced with analysis of program activities to ensure compliance with contract and industry
standards Thorough knowledge of research of FAR, and OSHA guidelines and other Federal guidelines and
industry standards. Extremely capable in applying rules and regulation to meet business requirements and for contractual obligations.
Professional Experience
6/2015 – Present Project Manager/Proposal Coordinator & Writer Orion Management, LLC
Manage INL Merida project training courses contracted to Orion Management on behalf of the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL).
Ensure that program and project (task orders) objectives are achieved. Conduct reviews and performance weekly meetings with the Contracting Officer and INL team. Coordinate and assign training venues to instructors aligned with their areas of expertise. Provide reports and updated course assignments to the COR. Assist in the review of invoices and answer questions concerning invoice items when requested
from COR and Deputy COR. Serve as liaiason between INL management team and instructors and office staff. Ensure that all
objectives are clearly defined and understood Ensure that instructors are held accountable for the proper delivery of the course curriculum as
defined by INL and also ensure that all instructors follow all security protocols. Schedule and coordinate instructors to meet program initiatives Accomplishes human resource objectives by recruiting consultants that have qualifications
required to meet program objectives Select trainers, schedule trainers and assign to dates and locations for training venues in Mexico.
Communicate job expectations and execute consulting agreement for all training venues. Enforce all policies and procedures.
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; prepare action plans; implement quality, and customer-service standards; resolve problems; complete audits; identifying trends if present; determine system improvements; implement change.
Prepare proposals by determining concept; gathering and formatting information; writing drafts; obtaining approvals.Determine proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal (RFPs); attending strategy meetings.
Meet proposal deadline by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.
Gather proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.
Develop proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.
Prepare presentation by evaluating text, graphics, and binding; coordinating printing. Maintain quality results by using templates; following proposal-writing standards including
readability, consistency, and tone; maintaining proposal support databases. Obtain approvals by reviewing proposal with key providers and project managers. Improve proposal-writing results by evaluating and re-designing processes, approach,
coordination, and boilerplate; implementing changes. Update job knowledge by participating in educational opportunities; maintaining personal
networks. Accomplish organization goals by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
3/2014 – 5/2015 Management Analyst & Site Lead All Native, Inc. /Department of State
Provide coordination with the staffing of all third party contractors for multiple task orders managed by a COR (Contracting Officer’s Representative). Daily tasks include management of staffing records to include employee lists to include clearance status, VARs, position title and CLIN rate associated to third party contractors. Update SharePoint, Excel and other department files with staffing rosters and memorandums. Responsible for providing resumes of potential candidates for vacancies and the coordination of interviews for 11 task orders/ multiple program offices. Coordinate with Program Management Office and FSO to facilitate the on boarding of all new third party contractors hired on contract. Responsible for keeping Government managers informed on hiring activities. Assist Branch Chiefs with employee lists to include assistance on CLIN (Contract Line Item Numbers) rates relative to burn rate for budget purposes. Responsible for working with budget office on changes in staffing which may impact budget/monies allocated to each task order. Develop reports and memorandums for senior management review and provide status reports of hiring activities. Write reports, letters, and other documents with recommendations for programs and other activities where requested. Support the COR with keeping contract binders and all documents pertaining to contract current and orderly and ensure that contractual information relative to billing rates are kept secure and only provided to Government and/or contract employees as specified by the COR. Liaison for COR with GTMs (Government Technical Monitors) on matters concerning verification of correct billing on contractor invoices. Assist government hiring managers with writing position descriptions for classification and job analysis for PSC (Personal Services Contractor) postings. Drafted SOPs for duties when requested. Perform other duties as assigned by both COR and Division Manager. Provide backup to team members responsible for hiring of PSCs (Personal Service Contractors) and work daily with management analyst for updates to
Government organizational charts. Act as site lead for contracting company/act as liaison for employees working on assigned task orders regarding time card approval, all travel documents, training requests and other contract required paperwork for employees.
8/2013 – 3/2014 Management Analyst Alutiiq, LLC/Department of State
Same duties with Alutiiq, LLC as current duties with contracting company awarded new contract.
08/2012 – 8/2013 Program Coordinator/Program Manager Alutiiq, LLC
Temporary Program Manager of 62 task orders with the U.S. Department of State. Responsible for a variety of tasks associated with effective problem identification, assessment and implementation of strategies to manage deliverables; strategic planning, organizational assessments and development of policies and procedures; and, oversight of security and technology implementation. Drafted and/or proofread and edit documents pertaining to policy, trip reports and contractual deliverables. Responsible for communication with program controls concerning the management of funds and invoice status. Coordinated with CO and COR for staffing new employees (position recruitment), travel, and other aspects of the management of task orders. Ensured that employees adhered to security regulations at client sites and investigate issues, document, and prepare corrective action reports for director and client. Provided Program Director with information relative to oversight to the overall program management. Drafted and/or proofread and edited documents pertaining to overall program management, business requirements, policy, security, and contractual deliverables. Responsible for communication with program directors and clients concerning overall program status. Operated within customer provided guidance, contract limitations and company business and policy directives and made recommendations for process improvements. Implemented new processes tracked and prepared reports with findings and corrective actions. Worked directly with all team members to ensure that focus was maintained on problem solving, task completion, quality control and continual improvement. Participated in program/in process reviews with the customer and assisted new PM as point of contact on all contract administration. Drafted SOPs and positions descriptions based on the needs of business aligned with labor categories.
Oct 2010 – August 2012 Security Program Analyst DHS/Transportation Security Administration
Federal position with duties that included a wide variety of analytical work in the Personnel Security Division of TSA. Tasks included the research of and reply to OPM (Office of Personnel Management) inquiries on standard e-86 forms for clearance investigations received various employee populations of TSA. Responsible for the review of standard forms (SF86) submitted by subjects for content, required forms, and responsible the release of such to OPM in the e-QIP system. Responded to OPM inquiries via secure messaging portal in e-QIP system. Collected and reviewed paperwork for case files and provide to adjudication unit for review for clearance decision. Daily task included tracking of projects via spreadsheets for review by management. Intermittent duties included proposing, developing and implementing methods for assisting or improving program processes and systems. Drafted SOPs as reference for new hires and other department employees for proper analytical procedures ensuring that proper guidelines followed. Daily tasks involved the ability to plan and manage projects and effectively manage project flow and workloads. Responsible for communicating information effectively, both verbally and in writing on complex issues relating to processes and projects. Environment required use
of strategic planning, communication in writing techniques, performance measurement, process improvement and benchmarking.
June – Sept 2010 Contract Specialist U.S. Dept. of Agriculture/American Systems Corp
Responsible for the preparation and drafting/editing of Request for Quotes (RFQs), Task Order Requests, and defining required services for Federal contracts issued to contractors on the MIDAS program for the Farm Services Association of the U.S. Department of Agriculture. Responsible for the review of contractor submitted proposals on RFQs for the requirements presented by USDA to Congress approved programs; and, review of resumes submitted for task orders to ensure compliance with required certifications and education so as to meet standards in the event of an audit by the Office of the Inspector General. Act as liaison between USDA Program Director and contractors’ Program Managers to ensure understanding of requirements.
Sept – Dec 2009 Asst Fire & Safety Warden/Asst Post Occupational Safety & Health Officer, U. S. Embassy, Cairo, Egypt, U.S. Department of State
Coordinate post safety program and assist the Post Occupational Safety and Health Officer (POSHO) in carrying out the day to day functions of the Safety and Health Environmental Management (SHEM) and Fire Protection Division (FIR) programs at post as required by 15 FAM (Foreign Affairs Manual). Conduct inspections and safety surveys and draft/edit all reports of findings ensuring that proper reference (NEC, SHEM, etc.) is used in reports. Conduct follow up inspections to ensure compliance with applicable standards. Act as Post fire warden and organize and assist Post Fire Marshal in executing fire drills. Investigate and report to Washington on fires at Post. Correct infractions found by Overseas Building Operations/SHEM. A member of the Post’s Safety, Health and Environmental Management Committee. Planned and conducted post inspections of all office areas, workshops and other government owned and leased property. Review previous inspections and make recommendations on areas where corrective action or improvements could be made so as to avoid future health or safety hazards.
2006-2009 Contract Specialist/Program Metric Analyst WRSystems, Ltd & ActioNet, Ltd. /Department of State
Supported the Contracting Officer with the management and oversight of contract within the Bureau of Diplomatic Security. Responsible for the preparation and drafting/editing of Request for Quotes (RFQs) and Task Order Requests as well as RFIs. Compiled technical requirements and drafted/edited Statements of Work as part of Task Order Requests for third-party contractors for proposal submissions. Tracked and analyzed program plan of action and milestone reports and reported findings to division managers. Tracked all contractor submitted cost proposals for evaluation and selection of award. Researched Federal Acquisitions Regulations and other federal standards documentations to ensure contract and program compliance by both the U.S. Government and the contracting companies.
Initiated and managed detailed task order request database to included scheduling, budgetary details, and time efficiency of contractor performance metrics.
Drafted and obtained approval for corrective action plans for required division tasks and tracked and reported progress and findings of programs
Provided direction to contractor staff in recognizing and documenting program deficiencies and communicated corrective actions and new procedures to staff
Compiled and analyzed contractor performance levels and reported monthly metrics to senior government officials. Made recommendations to GTMs (Government Technical Monitors) on areas where deficiencies caused poor performance or unsatisfactory performance by contactors.
Draft technical reports for security upgrades completed by teams at overseas posts Issued over 100 approved Blanket Purchase Agreements (BPAs) weekly into Department of State
acquisitions database (Momentum) and the Federal Procurement Data System). Drafted SOPs for positions on administrative and technical staff and corroborated with
engineering staff on procedures ensuring that federal/national security guidelines implemented and followed in order to meet contractual obligations.
Worked with Quality Assurance Liaison to conduct root cause analysis of contractor management methods and review of SOPs in areas where acceptable quality levels were not achieved (after interviews with managements, surveys or review of records).
2005-2006 Director of Quality Management ManTech/Department of State
Defined and developed a quality program with the assistance of a team of department managers for processes involved in the design, review, installation and logistic support for the Department of State worldwide Facility Security Program. Directed and assisted department managers in the preparation of performance standards, drafting and approval of SOPs and work instructions, planning and conduction of internal audits, and the analysis of nonconformities discovered during audits. Interfaced with customers (the Federal Government), internal department managers, audit teams, and vendors to resolve quality problems and provide guidance in accordance with ISO 9001 Quality Program guidelines.
Coached and assisted department manager with root cause analysis of noncompliance in design department. Combined effort increased productivity by 33% and decreased design errors by 45% the first quarter of implementation of new quality program.
Provided positive encouragement, recognition of department improvement, and dedication to make continual improvement in quality promoted teamwork and success in all divisions.
2003-2005 Assistant Operations Manager ManTech/Department of State
Assisted the operations manager in providing direction and support to over 100 technicians deployed worldwide on behalf of the Department of State Facility Security Engineering division. Created and maintained reports with weekly status of multiple projects. Reviewed weekly reports for technical and grammatical accuracy and provided to division government managers.
Supported Operations Manager with supporting staff of Security Installation teams deployed to overseas
Responsible for travel arrangements to include visas, country clearance, per diem support, airline tickets and other logistic support for teams.
2002-2003 Office Manager ManTech/Department of State
Accountable for the oversight and completion of all areas of travel coordination to include airfare, passports and visas, expense funding, country cable requests to/from posts, logistics, time sheet completion, human resources and tracking of security clearance for over 100 employees.
Conducted in-processing of new technicians and developed database with personnel information, passport expiration data, and percentage of travel abroad per employee for ease of access of information.
Created effective in-processing procedures for within the division and received performance incentive awards for accomplishments.
Provided benefits packages from human resource department, explained information to employee and/or spouse, and facilitated timeliness of receipt of required paperwork from new and term employees.
Displayed understanding and respect for all technicians and their dedication to work and being apart from their families.
Trusted with personal matters (financial and emotional) of technicians travelling and developed professional and compassionate relationships with spouses or other family members when required.
Promoted to Assistant to Operations Manger
2001-2002 Logistics/Project Coordinator The Louis Berger Group/Department of State
Single point of contact for the coordination of project management associated with the Power Quality and Corrections worldwide program for the Bureau of Overseas Building Operations (OBO). Coordinated with management at overseas posts to schedule projects based on needs assessments. Assigned projects to team leaders and facilitated project objectives and importance of the timeliness of the completion of each project. Assisted the program manager with management of program objectives.
Effectively handled multiple demands for commitment to resources and time. Procured all equipment required for program from appropriated funds and researched/enrolled
employees in job specific training opportunities to improve skills and increase work safety. Prepared all timesheet submissions/entered into database, prepared invoices and delivered to
U. S. Government financial bureau for audit and payment for work performed. Ensured program objectives and employee needs both met in positive and productive manner. Researched need for program objectives in other government entities and organized additional
projects for employees so as to extend contracts of eight technicians and gain financial benefit for both firm and employees.
Education
Mississippi Gulf Coast College, Gulfport, Mississippi USA – Political Science (24 credit hours)University of Pittsburgh, Bradford, Pennsylvania USA – Business Management & Administration (40 credit hours)
Other
Languages
Spanish: Reading, writing, and speaking at moderate level.Egyptian Arabic: Speaking and reading at minimal/conversation level.
Training/Registrations/Certificates
How to be a Contracting Officer’s Representative v3.0, U.S. Department of State, Foreign Service Institute, January 2009ISO 9001:2000 Internal Quality Systems Auditor Certification (RABQSA)ISO 9001:2000 Implementation Certification (RABQSA)Member of Project Management Institute (PMI) – Studying for PMI Certification
Computer Skills
Microsoft Office Suite SharePointMaximo (a computerized management software for inventory accountability including)Momentum (U. S. Department of State acquisitions database)Federal Procurement Data System (FPDS)
References
Melissa Bulluck; Director of Contracts, Orion Management. Tel: 804 640-1423; E-mail: [email protected]
Marianne S. DeSoto; Contracting Officer, U.S. Department of State. Work Tel: 571 226-9628,E-mail: [email protected]
Paul Esposito, U.S. Government Contractor. Mobile: 443 413-3107, E-mail: [email protected]
Christopher Stephens, U.S. Department of State. Work: 703 516-1892, Home: 540 223-5694, E-mail: [email protected]
William Horn, U.S. Department of State. Home: 703 582-5788, E-mail: [email protected]
