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Supporting Gaming Workers:Research Insights and Program Outcomes
Lindsay Richardson, BCLC Senior Responsible Gambling Specialist, Special Populations
February 20, 2017
22
Responsible Gambling and Gaming workers at BCLC
Workplace Influences
Gaming Worker Survey
BCLC Response
Agenda
33
Background & Key Questions
Industry wide, at risk gambling rates are higher among gaming workers
What actions can be taken?
4
Responsible Gambling and Gaming Workers
5
Protective Factors
Gambling Policies
Training
GameSense Advisors (GSAs)
6
Protective Factors
Staff Awareness Programs
GameSense Excellence Awards
7
Risk Factors
Interaction with Gamblers
Frequent Exposure to Gambling
Encouragement to Gamble from Work Colleagues
8
Risk Factors
Exposure to Gambling Marketing and Promotions
Reluctance to Expose Problems
9
Moving From Player…
Red Flag Behaviour
Appropriate Response
…To Employee
Higher risk
Key resource
Our Motivation
10
Gaming Worker SurveyObjectives
Independent ethics review
Methodology
11
Reaching Front-Line Staff
12
Gambling Participation and Problem Gambling
Gaming Workers General Public
Gambled in the past year 92% 72.5%
At low-risk for problem gambling 14% 7.9%
At moderate and high risk for problem gambling
14% 3.3%
1313
Why Do They Gamble?
FUN, SOCIAL, WIN BIG, ANTICIPATION, RELAXATION, THRILL / RUSH, ESCAPE
1414
What about Responsible Gambling?
1515
Responsible Gambling
“I am a responsible gambler”
Non-problem Low-risk Mod + High-risk
86%Agree/Strongly Agree
99%Agree/Strongly Agree
55%Agree/Strongly Agree
There is a sense of reality among Moderate and High-risk gaming workers… Only one-in-two view themselves as a
responsible gambler.
1616
Responsible Gambling Behaviours
Moderate and High-Risk gaming workers are less likely to engage in responsible gambling behaviours
1717
Responsible Gambling Behaviours
% Sometimes/Rarely/Never Take the Action Non-ProblemA
Low-RiskB
Moderate +High-Risk
C
I set any gambling winnings aside 34% 59% 78%
I set a limit on how much money I am going to spend 7% 18% 41%
I considered the amount of money I was willing to lose before I gambled 7% 10% 37%
I only gambled with money I could afford to lose 6% 6% 37%
1818
Does the workplace have an influence?
1919
Why they chose to work in the industry?Non-problem Low-risk Mod + High-Risk
Enjoy the atmosphereGood job security Good benefits
Already familiar with games
Was a frequent gambler, so thought I would enjoy the work
Thoughts before employment in the industry… moderate and high-risk had pre-exposure to gambling before choosing to work in the industry.
2020
Has frequency of gambling changed since working in the industry?
Non-Problem Low-Risk Moderate + High-Risk
10%26% 32%
54%34% 27%
32% 38% 35%
DecreasedStayed the sameIncreased
Frequency of gambling has changed since working in the industry. The direction and magnitude of this change varies by segment.
2121
How much do workplace factors influence gambling behaviour?
Workplace factors that may deter from gambling seem to have lower impact on moderate and high-risk gaming workers
2222
How much do workplace factors influence gambling behaviour?% Agree Non-Problem
ALow-Risk
BModerate +High-Risk
C
After work I want to avoid spending even more time in a gambling facility or involved with gambling 64% 47% 32%
I see patrons losing money and do not want to do the same 66% 53% 53%
I spend so much time surrounded by gambling that it is no longer interesting 56% 43% 22%
My friends who also work in the facility rarely or never gamble so I rarely or never gamble 27% 13% 12%
2323
How much do workplace factors influence gambling behaviour?
Workplace factors that may encourage gambling seem to have higher impact on moderate and high-risk gaming workers
2424
How much do workplace factors influence gambling behaviour?% Agree Non-Problem Low-Risk Moderate +
High-Risk
A B C
The marketing and advertising that I see at work tempts me to gamble 4% 7% 20%
Gambling relieves the stress from my job 2% 4% 23%
Due to my shifts, gambling facilities are some of the only entertainment venues open when I am not at work 7% 9% 35%
I believe I can win money because I have become more knowledgeable about the games 3% 6% 19%
I receive gambling tips from patrons that I feel are worth following 2% 3% 12%
25
What actions are we taking? Enhancing training for gaming workers
Developing employee specific materials and resources
Updating policies
Increasing venue and community support
Working collaboratively with service providers
Conducting follow up research
26
1. Enhancing Training
27
2. Developing Materials and Resources
28
3. Updating Policy
29
4. Increasing Support
30
5. Working with Partners
31
6. Conducting Follow-Up Research
33
Appendix
34
Sample Profile54% female
35% 19-34 yrs.45% 35-54 yrs.18% 55+ yrs.
Industry Tenure12% less than 1yr.26% 1-5 yrs.23% 6-10 yrs. 39% 11+yrs.
35
Sample Profile
Area of Work31% Supervisory/management13% Cage and Coin10% Security7% Table Games6% Customer Service6% Surveillance6% Slot Operations5% Service Staff16% Other
3636
Area of Work
Area of Work Non-Problem Low-Risk Moderate +High-Risk
A B C
Supervisory / Management 27% 50% 35%
Table Games 6% 7% 19%
Cage and Coin 13% 18% 9%
Slot Operators 5% 7% 7%
Security 12% 7% 5%
Service Staff 6% 1% 5%
Bingo 1% 0% 4%