Content crit

What?

Why?

Your job

1.Have shared goals2.Listen3.Explore ideas

Clara Teoh @claragt

1.Shared goalsAskUsers and their needsAssumptionsType of feedback

2. ListenDon’t explain, justify or rationaliseDon’t be defensiveAsk someone to walk through

3. Explore ideasSuggest alternativesReference shared goalsClarify assumptions

Do say:“What is the user need?”“Will users expect that?”“What would happen if we tried…?”“Have you thought about…?”“This is working well.”

Case study and design critique 2[a GDS designer]