Performance Improvement Summit

Welcome to ASI Europe’s

Welcome to our presenters today..

Overview of your morning..9.00am Registration9.30am Memberwise Harnessing the Web

Richard Gott & Heather Forrester10.00am Managing the Membership Experience

Sue Froggatt10.30am Membership Performance Improvement

Gordon Miles11.00am Creating a Performance Improvement Culture

Niroo Rad11.30am Coffee and close

The World is changing rapidly..

ASI is fortunate to work with client organisations, both leading Associations and Charities…

across 25 countries and 6 continents…

… and we see a theme in the best: they become

“learning organisations”

They use data created by their internal and external relationships to

improve performance

You’ll hear about Engagement, and why we believe measuring engagement is crucial for success in

today’s fundraising and membership environment

In summary, leading organisations:

• Harness data for performance improvement• Measure engagement• Eliminate silos of knowledge• Drive technology from strategy, which comes

from the top

• Lets now look at some recent research from Memberwise, carried out by RbD…