Creating a Performance Improvement Culture

Niroo Rad

Business strategy should drive your technology

• Design systems to help you achieve organisational goals – Measure your progress toward goals– Continuously learn from your activities through efficient data

capture and analysis

Reliable, easy to access data is everything!

• Your website is your business system!– Your members and donors are the key users– You need a nimble web presence

Grow and thrive

• Massive change in communication is an opportunity to grow and thrive– Social networking - You Tube– Mobility - Personalisation– Communities of Interests - Data Capture

• C Suite Execs must lead this transition

Research revealsthe challenges facing clients

• Improving Engagement– Retention and acquisition– Constituent satisfaction– Employee satisfaction– Data integrity– Brand enhancement

• Improving Performance– Reaching your goals– Effective staff time management– Managing risk– Operating cost controls– Keeping up with changing technology

Many organisations are frustrated by multiple systems

A famous quote….

• Insanity: • “doing the same thing over and over again

and expecting different results.”

• Albert Einstein

CxOs need clear vision across the organisation from accurate learning mechanisms based on correct data

What CXOs need is…

• a Performance Improvement Culture

We hope you have learnt from todays presentations

• Now, may we just tell you why we think

“The era of CRM is over”

EMS Empowers Continuous Performance Improvement

http://bit.ly/ASISuccess

Success Assessment

12

Success Partnership Program

Test drive with your own data

Engagement Management Software

Complex IntegrationsDisparate Products & Vendors

Higher Cost of Ownership

Holistic System, One Database

One Product PlatformLower Cost of Ownership

Half-Cycle Approach

Designed for Staff

MemberPortal

Main Association

Web site

Mobile

Financial Transactions

SocialCommunities

Full-Cycle Approach

The unique advantages of iMIS 20

Continuous Performance Improvement

Engagement Management

Web Development Platform

A portfolio of proof..

CxO Summit on Continuous Performance

Improvement

Thanks for attending today.

+44 (0)20 3267 0067www.asieurope.euwww.advsol.com/webportfolio

@advsol.com