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Prologic FirstCommitted to delivering solutions
that satisfy the emerging business needs ofhotels & hotel chains
through innovative use of latest software technologies.
Introduction to Prologic First, 2016 1
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A few examples …Of innovative new features and benefits
Delivered by Prologic First
Introduction to Prologic First, 2016 2
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Better distribution, more easily
• The challenge• Not possible to ensure that
all channels are correctly updated 24/7.
• Revenue lost due to channel management errors.
• Prologic First’s solution• Single-image inventory
strategy.
• Automated distribution and channel updates.
Single image of Rooms
Inventory & Rates
CRS
OTAs / GDS
Hotel Web Site
Hotel Reservations
Introduction to Prologic First, 2016 3
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Increase direct bookings
• The challenge • Hotel web site bookings are
abandoned because visitors leave to read reviews and shop for rates.
• Such visitors book at OTA sites that cost the hotel a lot in commissions.
• Prologic First’s solution• Option to display TripAdvisor reviews
and rates across major OTAs within the hotel’s web booking engine.
Introduction to Prologic First, 2016 4
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Listen to social media
• The challenge• Adverse reputation has direct
impact on rates and revenues.
• How to listen to social media and respond promptly?
• Prologic First’s solution• Integrate a Social Media
dashboard into the PMS.
Introduction to Prologic First, 2016 5
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Meet the need for mobility
• Guest facing application• Reserve rooms
• Check-in / check-out
• Internal use systems• Point of Sales
• Tasks management
• Manager’s flash
• Purchase approvals
Introduction to Prologic First, 2016 6
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More efficient back office
• The challenge• Reduce cost of back office
transaction processing while improving standards, processes and revenues.
• Better utilize scarce skilled back office manpower.
• Prologic First’s solution• Hosted shared service.
Introduction to Prologic First, 2016 7
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Green hotel system
• Challenge• Be environmentally friendly
• Reduce cost of operations
• Spend less time dealing with paper
• Prologic First’s solution• Scan and store documents
• Distribute reports electronically
• Electronic archival & retrieval
• Use less or no paper
Introduction to Prologic First, 2016 8
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Prologic FirstThe Company
Introduction to Prologic First, 2016 9
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Prologic First
• More than 15 years in business
• Promoted by hospitality IT professionals, employee owned
• Develops, markets & maintains hospitality software
• Offices in India, Dubai, Malaysia, London and now USA
• Track record of consistent growth and profits
Some Partners / Affiliations
Introduction to Prologic First, 2016 10
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115+ team members
Strength by function Stable team
22
32
33
13
% by Tenure with Prologic FIrst
< 1 year 1 - 3 years 4 - 10 years 10+ years
31
35
10
13
11
% of Team Size
Development Client Services Testing
Sales & Marketing Others
Introduction to Prologic First, 2016 11
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Best practices
Introduction to Prologic First, 2016 12
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Development
• Agile development methodology • The single most widely used
process as per Gantner and Forrester Research.
• Never ending cycles of incremental Scrums• Quicker delivery to end-users.
Introduction to Prologic First, 2016 13
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Testing
• Manual and automated testing• Microsoft Visual Studio team Test
Tools for errors tracking & automated testing.
• Testing of each Scrum.
Introduction to Prologic First, 2016 14
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Support Services
• Services• Project planning & execution.• Helpdesk & trouble shooting.• Reviews & upgrades.
• KPIs• Efficient implementation of new
projects & upgrades, minimum disruption.
• Helpdesk SLA in terms of response time & resolution time.
• vTiger CRM, TeamViewer remote log-in tools.
Introduction to Prologic First, 2016 15
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In property / on premise solution
Introduction to Prologic First, 2016 16
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On-premise Integrated Hotel Software
Front Office
Central Reservations
Channel Management
Web Booking Engine
Social Media Listening
Analytics
Pegasus / Trust / Synxis / HTNG
Interfaces
Loyalty, Payment, etc Interfaces
Guest Services Management
Membership Management
Events & Catering
Points of Sale
HSIA, IPTV, Door Locks, etc Interfaces
Call Accounting, HSIA, Voice Mail
General Ledger
Materials & Costing Creditors Ledger
Bank Reconciliation
Debtors LedgerPayroll, Fixed
Assets, etc Interfaces
Some modules are interfaced with 3rd party PMS and POS like Opera, Micros, Simphony and Protel.
Introduction to Prologic First, 2016 17
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About 1000 hotel sites, 26 countries
Introduction to Prologic First, 2016 18
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Some WISH Customers
Introduction to Prologic First, 2016 19
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Sterling Holidays & Resorts, India
• Chain of 23 hotels, mostly full service.
• CRS integrated with salesforce.com
• PMS, POS and interfaces on-site at each property.
• Centrally hosted web based purchase & back office accounting.
Introduction to Prologic First, 2016 20
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Constance Hotels, Indian Ocean
• 7 hotels spread across Mauritius, Seychelles, Maldives and Madagascar.
• POS, materials and back office accounting interfaced with Opera PMS.
• Guest Response Management.
Introduction to Prologic First, 2016 21
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Golden Tulip Hotels, Middle East
• 16 hotels
• Integrated hotel software installed at each hotel
• PMS, POS, interfaces, materials, costing, payroll & personnel
Introduction to Prologic First, 2016 22
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Mastcraft Hotels, London
• Group of 8 hotels
• Use centrally hosted back office accounting software for their hotels.
• Interfaced with Opera and Micros.
Introduction to Prologic First, 2016 23
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Bay Hotel Singapore
• Integrated hotel software including PMS, POS, interfaces, materials and back office.
• Earliest user of mobile check-ins & check-outs plus guest messaging.
Introduction to Prologic First, 2016 24
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Armani Hotels, Dubai & Milan
• Guest experience Management System
• Tracks all issues & requests till timely completion, else recovery
• Centrally hosted, shared service with Emaar / Address Hotels in Dubai
• Interfaced with Opera
Introduction to Prologic First, 2016 25
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Full stack SaaS solution
Introduction to Prologic First, 2016 26
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Full stack SaaS solution
Front Office
Channel
Management
Web Booking
Engine
Social Media
Listening
Pegasus / Trust /
Synxis / HTNG
Interfaces
Loyalty, Payment,
etc Interfaces
Points of Sale
HSIA, IPTV, Door
Locks, etc
Interfaces
Call Accounting,
HSIA, Voice Mail
Xero Back Office
Accounting
More coming soon!
Introduction to Prologic First, 2016 27
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Value Proposition of SaaS
• Anytime, Anywhere access• Over broadband Internet with
security against intrusion.
• No up front investment, quick implementation• No servers to buy, no software to
license. Needs almost no training. Hotel can go live in 4 hours!
• Shared services• Chains can share scarce resources
amongst units while enforcing standards.
Introduction to Prologic First, 2016 28
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Sample subscribersHotel 5 Elements- De Villa,Sikkim,India
Jewel of the East,Sikkim,India
Welcom Rama International,Maharashtra,India
Atlantic View Motel & Cottage,Nova Scotia,Canada
The Roebuck Inn,Forest Row,United Kingdom
Katriya Hotels and Resorts, Andhra Pradesh, India
Hotel Kodai Peak, Tamilnadu, India
Munnar Tea Country Resort, Kerala, India
XVA Art Hotels & Cafe, Dubai, United Arab Emirates
Hotel Luxtay, Karnataka, India
Akron Citi Centre Hotel, Ohio, United States
Legend of French Lick Resort, Indianapolis, United States
Michamvi Sunset Bay, Tanzania
Hotel Moon Moon, Assam, India
BYD Lofts Boutique Hotel, Phuket, Thailand
Shelvac Hotel, Nigeria
Tree's C Hotel, Gambia
Executive Inn, Texas,United States
Mahlakapese, Lesotho Introduction to Prologic First, 2016 29
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Phuket, Thailand
“… mycloud PMS works well to ensure smoothness of our front office department; also keeping accurate track record of statistics for the management team in order to make vital decisions. Its POS system helps enhancing productivity level of food and beverage sales. We were having slight issues and confusions during the set-up stage. However, the support team clearly shows adequate knowledge and willingness to assist. Any enquiry seems to have solutions shortly afterward.
One of our hotel secret success is the mycloud Hospitality solution …”Alex Bressers
General Manager
Introduction to Prologic First, 2016 30
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Dubai, UAE
“… I am able to attract new business and at same time able to engage better with channels, because of accurate forecasts, system has helped us improve and better manage guest expectations. I strongly recommend mycloud Hospitality to hotels that work on different platforms and have multiple locations.
The team at mycloud … have strong business ethics and truly care for their clients. Their customer support team is one of the best I have ever worked with …”
Moses BarnabasGeneral Manager
Introduction to Prologic First, 2016 31
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Indianapolis, USA
“mycloud, property management system has been very helpful with managing and organizing our hotel operations. If I have haveany questions, comments, or concerns, mycloud team is always willing to help me.
I always get a very quick response from them! Amazing support from hotel software team!”Audrey Stevens
General Manager
Introduction to Prologic First, 2016 32
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Thank you.To know more, please contact
Introduction to Prologic First, 2016 33
