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Hospitality Human Resources & Quality Assurance 1 for the “small and independent” hotel, resort, boutique, b&b, club or restaurant TIPlan a unique solution [email protected] www.hotelconsult.org

HotelConsult HC Hospitality HR Transformation and QA Improvement TIPlan 02

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Hospitality

Human Resources & Quality Assurance

1

for the “small and independent”

hotel, resort, boutique, b&b, club or restaurant

TIPlan a unique

solution

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Transformation

and

Improvement

Plan

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What you are about to see, is a new management tool I have developed for the “small and independent” hospitality operation!

Welcome

to TIPlan

• Dear hospitality entrepreneur,

You can use TIPlan whenever you need to

improve your performance!

TIPlan touches every single department ;

We improve the entire property! Try it!

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• Potential vs Actual costs don’t match? • Service and Product complaints? • Erratic F&B costs – no controls? • High employee turnover? • Maintenance issues? • Poor GSI results? • Low occupancy ? • Minimal ROI ?

CALL TODAY +(504)9957-8605 USA: VoIP (786) 292-3141 NOW!

Emilio VARGAS

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Transformation happens every day,

everywhere!

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”… this capacity for ongoing change and transformation is the most salient feature of

our human nature”

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“Further Along the road less travelled” M. Scott Peck, M.D.

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Three, of the many forces, currently affecting

your hospitality business balance…

6 Client expectations

Human Resources Quality

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Be careful; lack of either force is very dangerous!

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80% of your unhappy Clients

will NOT complain;

simply, they will not

return!

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Hospitality industry

evolution, in 25 seconds!

next 3 slides

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Few hotels were available,

Very limited hospitality services,

Owners used to say : ”this is MY client”

And if I loose this client, another will come!

Hotel guest was considered a “captive market”

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Ferocious competition! Clients have many options You don’t “own” the Client… Clients are not abundant Clients need a pleasant experience!

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It doesn't matter if it is past or future;

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but “this” Objective is always present:

Your Clients must come back with the “buck”!

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How to reach the Objective?

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CHANGE ….. With Transformation and Improvement!

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Well, the only way is with CHANGE…

HotelConsult

Proudly presents

Human Resources +

Quality Assurance

Seven actions in only 14 days!

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Transformation

Improvement

Plan

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1. Coaching owner/managers. 2. Quality Audit. 3. Creativity for troubleshooting.

4. Guest comment cards. 5. Staff satisfaction survey. 6. Training department heads.

7. Training line staff.

TIPlan

7 Actions

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COACHING owners & managers

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1

For 3 days we “walk the

property” with you,

sharing your daily routines.

we make observations,

and suggestions “how to”

improve your skills!

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Quality Audit Service & Product

From day one we evaluate Front & Back of the House, recording ALL non-conformities.

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2

We EVALUATE your property from the GUEST perspective! • Quality, • Value, • Facilities and • Service.

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After Coaching

and Audit are completed,

Non-conformities are detected,

We HELP with Creative solutions!

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3

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Staff must be happy to deliver excellent Service!

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5

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Survey results will guide us to Plans & Actions for improvement.

We measure their satisfaction level with your organization.

To develop new skills or, To Research on a hospitality subject, This is the perfect method!

Five of your Supervisors

will attend the workshop

2 weeks, 2 days/wk.,

3 hours each day! 22

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ALL your staff will participate!

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7

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5 consecutive days, 4 hours each day, we meet to correct the Negative behavior detected during the Audit!

1. Coaching owner/managers. 2. Quality Audit. 3. Creativity for troubleshooting.

4. Guest comment cards. 5. Staff satisfaction survey. 6. Training department heads.

7. Training line staff.

TIPlan

7 Actions

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Quality is a commitment for everybody at ALL levels!

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Our Quote and Schedule

for your TIPlan will match your budget and available time!

Management Advisory Services, Quality Control, Coaching, Training, Food and beverage for independent hotels, clubs and restaurants

Pre-opening Opening Remodel Kitchen design QA audits – service and product Executives Coaching for owners new-to-the-industry Conferences Seminars Workshops Marketing Plans

HotelConsult

Honduras: (504) 9957-8605 USA: (786) 292 3141 [email protected] www.hotelconsult.org Skype: emilio.vargas.hotelier Twitter: @hotelconsult

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"you can't improve what you don't measure“

W. Edwards Deming

"you can't manage what you don't measure“

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