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Who's Playing Your Game? Get to know your players and their social engagement style
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Amy Jo Kim Ph.D. © 2011 All Rights Reserved
Who’s Playing Your Game?
Who’s playing? 2
What are they looking for?Case Study: http://www.modcloth.com
Why are they playing?
What’s their intrinsic motivation? to express their individuality with fashion
What’s their core engagement style?
What are their engagement verbs?
Explore
Express Compete
CollaborateGive
Help
Comment Like
Share
GreetCollect
RateView
Review
Vote
Curate
Win Challenge
ShowoffCompare Taunt
CreateDesign
Customize Choose
Purchase
Decorate
Build
Describe
What can they accomplish by playing?
Create a Customer-Curated Clothing Line
Samples are prototypes – can be dropped due to low order volume.
Needed a system to mitigate risk of meeting production minimums
What business issue do you want to address?
What are your goals for the system?
1: Validate purchase decisions with customer feedback
2: Provide an engaging, aspirational customer experience
SMARTgames for a connected world
http://shufflebrain.eventbrite.com