Receiving Welcoming And Greeting Of Guest

Receiving Welcoming And Greeting Of Guest

Receiving Welcoming And

Greeting Of Guest

The first impression in most important and should be the best impression.

The communication skills of all those who come in contact with the arriving guest are very essentinal and should convey nothing but welcome through their courteous and friendly manners.

Greeting Guests

All the guest arriving the hotel must be welcomed in an rember a good greeting sets a postive tone for the entire transaction and it makes the guest feel good about being at your hotel.

It is very important to create the correct first impression on the guest and the receptionist must understand that he will get only one chance to do that.

Types for postive first impression

First thirty seconds at the transaction counts . Be sure you are well groomed always. Check your appearance frequently every day

and if the need be correct it . Dont smoke/eat in clear view of the guest. Greet the guest courteously at once. Keep the work space tidy. Carry yourself with pride. simile,but smile naturally and sincerely.

Registration Process

Registration process has the following basic concepts:

Collection: It means gathering the necessary information about the guest such as a date of arrival,date or departure and personal information like name,nationality,occupation and purpose of visit ,etc. so that more effective and satisfactory service can be given to him.

Product Matching: It means assigning the right room to the guest as per the his need.

Revenue Management: It means how and when the room revenue will be received from the guest i.e. to say the billing instruction such as cash,by travellers cheque,credit card,etc..

Rooms Management: It menas for how long the rooms will be occupied and when shall they be available for resale for the next guest.

Registration Procedure

Registration of a guest is one of the most important process of chck-in activity.

The process begins when the guest arrives at the reception counter and it terminates when he signs

the document.

Hotel registration cards

Hotel registration cards form an essential part of hotel stationery. Aspen Group's dedicated studio and graphic designers are highly experienced in the design and printing of hotel registration cards.

These cards can be designed to your specific needs to include all the statutory information required from your guests.

Various Registration Methods

Bound Book Loose Leaf Register Individual Registration

Bound Book

It is a big bound register usually used by small hotels only.

It is kept on the reception counter and the arriving guest fills up the register and writes information about him in one line.

Advantage

The advantage of this system is system is that since the book is bulky and cannot be moved,all information about the guests is available at one place.

Also no filing is required in this case.

Disadvantage

A disadvantage of this method is that since it is bulky and kept on the counter,with frequent usage it becomes loose and it looks dirty.

A biggest disadvantage is that the information provided by the guest cannot be kept confidential as it can be seen by the next arriving guest.

Another disadvantage is that pre-registration of VIPs and Dgs, etc.

Loose Leaf Register

This system is system is almost similar to bound book system with a difference that in this case for each day a separate page is used instead of consolidated register.

Advantage

The advantage is that the sheet need not be kept on the counter and hence a neat and clean look can be given to the counter.

To some extent the information about the guest staying can be kept secret.

Disadvantage

The disadvantage is that the sheet can be easily misplaced if the desk clerks are careless.

Further the sheet may not be fully filled on days when there are very few arrivals and rest of it may be a waste.

Individual registration

This is the system most prevalent system these days.

The cards may be designed so as to serve various purpose.

It may be made in duplicate or triplicate with the help of carbon papers so that one copy can be sent to FRRO as C form .

Advantage

The advantage of the system is complete privacy of the guest information can be maintained.

Another advantage is that at rush hours many guests can be registered at the same time.