DEALING WITH ASSHOLES WITHOUT PUNCHING THEM

IN THE FACE

@vcagwin  

#noassholes  

THE DIRTY DOZEN 1.  Personal Insults 2.  Invading one’s “personal territory” 3.  Uninvited physical contact 4.  Threats and intimidation, both verbal and nonverbal 5.  Sarcastic jokes and teasing used as insult delivery systems 6.  Withering email flames 7.  Status slaps intended to humiliate their victims 8.  Public shaming or “status degradation” rituals 9.  Rude interruptions 10.  Two-faced attacks 11.  Dirty Looks 12.  Treating people as if they are invisible

The  No  Asshole  Rule  by  Robert  Su7on  

RUN!

NEGATIVE EFFECTS

•  Reduced innovation and creativity •  Reduced cooperation and cohesion •  Higher rates charged by outsiders •  Inability to attract good talent

The  No  Asshole  Rule  by  Robert  Su7on  

SNIPERS

COMPLAINERS

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SILENT PEOPLE

THE KNOW IT ALL

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• The  criEcal  parent  –  disciplinarian  and  judgmental  • The  nurturing  parent  –  protecEve  and  soothing  PARENT

• RaEonal,  objecEve  and  posiEve  communicaEon  • OOen  mediates  between  the  parent  and  the  child  parts  of  our  personality.  

ADULT  

• The  duEful  child  –  submissive  and  obedient  • The  free/irraEonal  child  –  creaEve  and  a7enEon  seeking  

CHILD  

NATURAL RESPONSES

Transac0onal  Analysis  by  Eric  Berne  

TAKING CONTROL

P  

A  

C  

P  

A  

C  

P  

A  

C  

P  

A  

C  

Complimentary  TransacEon  

Crossed  TransacEon  

Transac0onal  Analysis  by  Eric  Berne  

ASK QUESTIONS

CALL THEM OUT, BUT COME PREPARED.

I VS YOU

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EMPATHY

MAKE FRIENDS GET PERSPECTIVE FROM COLLEAGUES

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SUGAR & SPICE ALL THINGS NICE

h7p://www.shaunareid.com/2013/04/if-­‐anyone-­‐has-­‐lost-­‐a-­‐duck.html  

REMAIN CALM

WHAT EVER YOU DO, DON’T THROW A TANTRUM.

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CHECK YOURSELF BEFORE YOU WRECK YOURSELF ICE CUBE

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