Process Flow Chart

Check Sheet

Histogram

Pareto Chart

Control Chart

Scatter Diagram

Fishbone Diagram

In fast changing competitive environment, the expectations of the customer are rising and this leads

to the demand of better quality, product and services. To meet this requirement organizations are increasing

their capacity of production and quality of service . When such kind of efforts are being made by the

organizations they have to face the challenges of variations in process of manufacturing of product and

delivery of service. These variations may be external or

internal, but they affect the quality of product or service provided by the organization to their deemed

customers. If the variations are not controlled by the organizations then it may cause of customer

complaints, decreasing production efficiency, increasing reworking cost, increasing waste and most important,

loss of goodwill in the market.

To study, analyze and control these variations, Statistical Process Control (SPC) is required, which

include 7 basic tools of quality for systematic problem solving.

7 QC Tools are used to analyze the process, collecting

data, study the impact of the problem, finding most

significant causes for the problem, develop quantitative relationship between cause and effect of the problem,

control the process with in the working limits.

7 QC Tools were developed by Dr. Kaoru Ishikawa, A famous quality guru. “According to him 95% quality related problem can be solved with help of 7 QC Tools.”

Understanding all 7 QC

Tools

Construction of tools

manually

Construction of tools in

excel

Practice with practical

problems.

Quiz

Project work

Introduction of Kaizen

and 5S

The workshop is meant for managers, engineers, supervisors, technicians of quality, production, sales, marketing, design and development and all those people who wants to use systematic problem solving in their work area in manufacturing and service industries.

Narender Sharma is a young and dynamic professional and has 13years experience as a quality professional in Hindusthan National Glass and Ind. Ltd. (HNG), Bahadurgarh(HR.), A leading container glass manufacturing organization in India. Trained 100+ corporates. A first class MBA (Production and Operation Management) with B.Sc. (Electronics, Physics and Mathematics). Completed Six Sigma Green Belt, ISO 9001:2008 and Internal Auditor course work. Published an E-book “7 QC Tools Training workshop with Excel images and Commands”

Reduce customer complaints and so

increase the goodwill of the

organization

Spot the potential trouble area in

production process

Increase work efficiency without

sacrifice quality

Statistical decision making

Reduce variations

Root cause finding

Differentiate between assignable

and common causes.

Use of MS-Excel for data collection,

analysis and decision making

No. of participants : not more than (20 – 22 )

Days of Training : Two

Timings : 9:00 AM – 5:00 PM

Venue : Client’s Area

E-Book Tutorials Notes Articles Practice Sets

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