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Work stress & qwl (mba 2)

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GROPU MEMBERS

VIDISHA RAINA ROHIT BAMBRA IQRA FEROZ NIDHI SINGH JAMWAL

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Stress is your body's way of responding to Stress is your body's way of responding to any kind of demand. It can be caused by both any kind of demand. It can be caused by both good and bad experiences. When people feel good and bad experiences. When people feel stressed by something going on around them, stressed by something going on around them, their bodies react by releasing chemicals into their bodies react by releasing chemicals into the blood. These chemicals give people more the blood. These chemicals give people more energy and strength, which can be a good energy and strength, which can be a good thing if their stress is caused by physical thing if their stress is caused by physical danger. But this can also be a bad thing, if danger. But this can also be a bad thing, if their stress is in response to something their stress is in response to something emotional and there is no outlet for this extra emotional and there is no outlet for this extra energy and strengthenergy and strength

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EUSTRESSEUSTRESS

DISTRESDISTRESSS

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EUSTRESS EUSTRESS ??

Eustress or positive stress Eustress or positive stress occurs when your level of occurs when your level of stress is high enough to stress is high enough to motivate you to move into motivate you to move into action to get things action to get things accomplished..accomplished..

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DISTRESS DISTRESS ??

Distress or negative stress occurs Distress or negative stress occurs when your level of stress is either when your level of stress is either too high or too low and your body too high or too low and your body or mind begin to respond or mind begin to respond negatively to the stressors…negatively to the stressors…

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ALARM STAGEALARM STAGE

RESISTANCE STAGERESISTANCE STAGE

EXHAUSTION EXHAUSTION STAGESTAGE

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ALARM STAGE

As you begin to experience a stressful event As you begin to experience a stressful event or perceive something to be stressful or perceive something to be stressful psychological changes occur in our body . This psychological changes occur in our body . This experience or perception disrupts your body experience or perception disrupts your body ‘s normal balance and immediately your body ‘s normal balance and immediately your body begins to respond to the stressors as begins to respond to the stressors as effectively as possible.effectively as possible.

Example :- CARDIAC ( Increased heart rate )Example :- CARDIAC ( Increased heart rate ) RESPIRATORY (Increased RESPIRATORY (Increased respiration )respiration ) SKIN (Decreased temperature )SKIN (Decreased temperature ) HORMONAL (Increased HORMONAL (Increased stimulation of adrenal genes which stimulation of adrenal genes which produces and adrenal rush )produces and adrenal rush )

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RESISTANCE RESISTANCE STAGE STAGE

During this stage your body tries to cope or During this stage your body tries to cope or adapt to the stressors by beginning a adapt to the stressors by beginning a process of repairing any damage the process of repairing any damage the stressors has caused. Your family , friends or stressors has caused. Your family , friends or co-workers may notice change in you before co-workers may notice change in you before you do so it is important to examine their you do so it is important to examine their feedback to make sure you do not reach feedback to make sure you do not reach overload.overload.Examples– Examples– Behavior indicators include Behavior indicators include : : lack of enthusiasm, for family , school , lack of enthusiasm, for family , school , work or life in general.work or life in general. Cognitive indicators Cognitive indicators include include : poor problem solving , : poor problem solving , confusion , nightmaresconfusion , nightmares. .

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EXHAUSTION EXHAUSTION STAGESTAGE

During this stage the stressors is not During this stage the stressors is not being managed effectively and the body being managed effectively and the body and mind are not able to repair the and mind are not able to repair the damage.damage.EXAMPLE- EXAMPLE- Digestive disorders , head-Digestive disorders , head-aches , insomnia , loss of temper.aches , insomnia , loss of temper.

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CAUSES OF STRESS

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IIRRRRIITTAANNTTSS

WWOORRKKPPLLAACCEE

SSTTRREESSSS

HHEEAALLTTHH

PERSONAL RELATION

FINANCIAL

PROBLEMS

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1.1. FINANCIAL PROBLEMS FINANCIAL PROBLEMS This is the number one source This is the number one source

of stress these days. You and your family are not of stress these days. You and your family are not be able to do what you want to due to lack of be able to do what you want to due to lack of money. Debts are piling up. Credit Card money. Debts are piling up. Credit Card payments, pending mortgage installments, rising payments, pending mortgage installments, rising costs of education, mounting expenditure on costs of education, mounting expenditure on health concerns. Financial matters top the list of health concerns. Financial matters top the list of stressors.stressors.

2. WORKPLACE STRESS – Stress at workplace is another of Stress at workplace is another of

the main causes of stress. You may be worried the main causes of stress. You may be worried about your next promotion. You might be facing about your next promotion. You might be facing the negative or bullying behavior of your boss. the negative or bullying behavior of your boss. You might not be reaching your well-deserved You might not be reaching your well-deserved career goals; you might be worried due to office career goals; you might be worried due to office politics. You might be stressed about some politics. You might be stressed about some major change that is taking place in the major change that is taking place in the organization, or, you might be under stress organization, or, you might be under stress because of the prospect of losing your job.because of the prospect of losing your job.

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3. PERSONAL RELATIONSHIPS – 3. PERSONAL RELATIONSHIPS – Studies of children, Studies of children, attitude of relatives, arguments with spouse or attitude of relatives, arguments with spouse or children, change of place due to requirements of children, change of place due to requirements of your job, illness of a family member, moving in of your job, illness of a family member, moving in of parents or moving out of elder children are all main parents or moving out of elder children are all main causes of stress.causes of stress.

4. HEALTH 4. HEALTH – – Heart diseases, Heart diseases, hypertension, problems with eye sight and sugar hypertension, problems with eye sight and sugar afflict many people becoming a major cause of life afflict many people becoming a major cause of life stress for them. Maintaining good health, reducing stress for them. Maintaining good health, reducing weight, increasing weight, being able to lead a weight, increasing weight, being able to lead a healthy life-style: all of these and a few more are healthy life-style: all of these and a few more are the main causes of stress due to health concerns.the main causes of stress due to health concerns.

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5. IRRITANTS5. IRRITANTS Besides the ones that I Besides the ones that I have mentioned above there are those have mentioned above there are those annoyances and irritations that you encounter annoyances and irritations that you encounter in your daily lives which go on to become in your daily lives which go on to become biggest sources of stress for you. Problems in biggest sources of stress for you. Problems in commuting to workplace, balance of work and commuting to workplace, balance of work and family life, PTMs at children’s schools, family life, PTMs at children’s schools, workload, visit to doctor, not enough sleep, no workload, visit to doctor, not enough sleep, no time to relax, no time to discuss some nagging time to relax, no time to discuss some nagging problems – who is not aware of these stresses problems – who is not aware of these stresses and strains of our lives? You fight with them and strains of our lives? You fight with them every day.every day.

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LACK OF CONTROL. TIME/DEADLINE PRESSURE. POOR RELATIONSHIPS. EXCESSIVE TRAVEL. LACK OF COMMUNICATION WORK OVERLOAD. UNDERSTAFFING. ORGANIZATIONAL CHANGE. THREAT OF REDUNDANCY

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MAIN EFFECTS OF HAVING MAIN EFFECTS OF HAVING STRESSSTRESS

POOR TIME POOR TIME KEEPINGKEEPING

DEPRESSIONDEPRESSION

HEART DISEASESHEART DISEASES HIGH HIGH ABSENTEEISMABSENTEEISM

LOW MORALELOW MORALESLEEP SLEEP

PROBLEMSPROBLEMSPOOR MOTIVATION

LACK OF LACK OF INITIATIVESINITIATIVES

INCREASED EMPLOYEE

COMPLAINTS

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PERSONAL MANAGEMENT OF STRESSPERSONAL MANAGEMENT OF STRESS

One should try to have a taste for One should try to have a taste for literature , games , and movies , so that literature , games , and movies , so that one can help his mind in stress one can help his mind in stress reduction.reduction.

One should try to balance his/her One should try to balance his/her emotional life with his work life . If an emotional life with his work life . If an imbalance occurs stress increasesimbalance occurs stress increasesPERSONAL MANAGEMENT OF STRSS-INDIAN PERSONAL MANAGEMENT OF STRSS-INDIAN PERSPECTIVEPERSPECTIVEFriends and relatives play a very important role in Friends and relatives play a very important role in reduction of stress.reduction of stress.Life is full of success and failures so one should adjust Life is full of success and failures so one should adjust all his goals as per his/her capabilities.all his goals as per his/her capabilities.Meditation can result in mental and physical relaxation.Meditation can result in mental and physical relaxation.

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The organizational attempts to remove existing or potential The organizational attempts to remove existing or potential stressors to prevent their employees to suffer from stress.stressors to prevent their employees to suffer from stress.

Designing an individual’s job profile in such a manner that the Designing an individual’s job profile in such a manner that the maximum potential of employees comes out without causing maximum potential of employees comes out without causing him stress.him stress.

They hire such an individual whose skills , personality and works They hire such an individual whose skills , personality and works still matches with his job requirements still matches with his job requirements

Now a days , organizational maintain physical fitness centers Now a days , organizational maintain physical fitness centers such as swimming pools and even provide psychological such as swimming pools and even provide psychological counseling to cater the needs of the employeescounseling to cater the needs of the employees.

ECONOMIC CONDITIONS ECONOMIC CONDITIONS ––One should look at his economic One should look at his economic status not form comparison points of view , but contentment status not form comparison points of view , but contentment point of view.point of view.CULTURAL – CULTURAL – Making sure by society that people have cultural Making sure by society that people have cultural diversions at affordable cost.diversions at affordable cost.ENVIRONMENTAL- ENVIRONMENTAL- Every one cannot be at same level of Every one cannot be at same level of achievement & subjective level of satisfaction derives by a achievement & subjective level of satisfaction derives by a person should be adjusted.person should be adjusted.

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Recognition of the causes and sources of the threat or distress ;education and consciousness training.

Relationships identified for support , help and reassurance.

Removal from the threat or stressors; managing the stimulus.

Relaxation through techniques such as mediation , massage , breathing exercise or imagery.

Re-engagement through managed re-exposure .

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Effective stress management can lead to a less stressful life , ultimately to more happiness and satisfaction within your work environment.

A healthy organization is defined as “One that has low rates of illness , injury and disability in its work force and is also competitive in the marketplace”

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Quality of work life is the degree to which work in an organization contributes to material and psychological well being of its members

QWL is the degree to which the employees of an organization are able to satisfy their personal needs through experience in the organization. Its main aim is to create a work environment where employees work in cooperation with each other and contribute to organizational objectives

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SCOPE OF QWL

1.1. COMPENSATIONCOMPENSATION

2.2. HEALTH AND SAFETYHEALTH AND SAFETY

3.3. JOB SECURITYJOB SECURITY

4.4. JOB DESIGNJOB DESIGN

5.5. SOCIAL INTEGRATIONSOCIAL INTEGRATION

6.6. SOCIAL RELEVANCE OF WORKSOCIAL RELEVANCE OF WORK

7.7. SCOPE FOR BETTER CARRER OPPOTUNITIESSCOPE FOR BETTER CARRER OPPOTUNITIES

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TECHNIQUES OF IMPROVING QWLTECHNIQUES OF IMPROVING QWL

1. FLEXIBLE WORK SCHEDULES

2. JOB REDESIGN

3. OPPORTUNITY FOR DEVELOPMENT

4. AUTONOMOUS WORK GROUPS

5. EMPLOYEE’S PARTICIPATION IN MANAGEMENT

6. JOB SECURITY

7. EQUITABLE JUSTICE