CONFLICTresolution

An opposition of opinionthat may cause

what is conflict?

MENTAL STRIFE

Results in positive benefits to individuals,the group or the organization

FUNCTIONAL CONFLICT

Results in NEGATIVE EFFECTS to individuals,the group or the organization

DYSFUNCTIONAL CONFLICT

Your attitudeTO CONFLICT

How do you communicate?

Do you use persuasion to come to a positive result?

What is the next step?

Conflict ResolutionStyles

Accommodating (non-assertive)Avoiding (non confrontational, but it increasesconflict)CompromisingCollaboration (problem solving - respectful)Win/lose (confrontational and agressive)

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