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From Social Media Week DC event on defining and measuring social media success in museums and arts orgs. Presentation by Darren Cole of the National Archives on their use of Tumblr for "Today's Document." #smwMuseSocial
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FROM THE U .S . NAT IONAL ARCHIVES
TODAY’S DOCUMENT
10 B ILL ION DOCUMENTS, 1 DAY AT A T IME
TODAY’S DOCUMENT
Primary Goals (per strategic plan):
•Build Awareness and Appreciation of National Archives Mission & Holdings
•Public Engagement
Secondary goals:
•Education
•Improve Access
Platform Advantages:
•Highly visual – less is more; easy to curate
•Viral Nature of Reblogs
•Followers bring more followers, more than any other SM platform
KEY SOCIAL MEDIA OUTCOME:
MORE TUMBLR FOLLOWERS
1. Engaging content
2. Know your audience
3. Let content speak for itself
4. Tumblr Radar (bonus)
Ideal Post:
Sea Otters post w/ 9992 “notes”:
5. Cute (animals always a hit on Tumblr)
6. Resonates with audience (Tumblr demographics)
7. Legitimately Compelling
8. Radar (thanks Tumblr)
HOW TO DRIVE FOLLOWERS ON
TUMBLR:
MEASURING SUCCESS:TODAY’S DOCUMENT FOLLOWER METRICS
5/16
/201
1
6/4/
2011
6/23
/201
1
7/12
/201
1
7/31
/201
1
8/19
/201
1
9/7/
2011
9/26
/201
1
10/1
5/20
11
11/3
/201
1
11/2
2/20
11
12/1
1/20
11
12/3
0/20
11
1/18
/201
2
2/6/
2012
2/25
/201
2
3/15
/201
2
4/3/
2012
4/22
/201
2
5/11
/201
2
5/30
/201
2
6/18
/201
2
7/7/
2012
7/26
/201
2
8/14
/201
2
9/2/
2012
9/21
/201
2
10/1
0/20
12
10/2
9/20
12
11/1
7/20
12
12/6
/201
2
12/2
5/20
12
1/13
/201
3
2/1/
2013
0
10000
20000
30000
40000
50000
60000
70000
80000
0
100
200
300
400
500
600
700
800
Tumblr Followers Avg increase per day
MEASURING SUCCESS:TODAY’S DOCUMENT MILESTONES
Date Followers Milestones & Tumblr Radar Posts
5/11/2011 0 Launched
5/25/2011 Featured in Tumblr Spotlight
7/15/2011 945 1,000 followers
7/21/2011 1939 Jesse Owens 36 Olympics
7/28/2011 2508 2,500 followers
8/4/2011 4245 Gemini X
8/19/2011 6449 Nixon & Elvis
11/13/2011 10001 10,000 followers!
11/14/2011 10305 Brooklyn Bridge
1/19/2012 13500 Edgar Allen Poe
1/27/2012 14324 NYPL Lions in snow
3/14/2012 16884 Alaska Dog Team
4/15/2012 19798 Sea Otters/Exxon Valdez
4/17/2012 20017 20,000 followers
6/21/2012 25020 25,000 followers
7/23/2012 28049 Sally Ride
8/16/2012 29982 30,000 followers
8/29/2012 31031 Michael Jackson Patent
9/18/2012 34614 F.M.Shaw Flying Machine
10/20/2012 40032 40,000 followers
11/15/2012 44834 Beer Can House - America Recycles Day
12/18/2012 50543 50,000 followers!/Wright Flying Machine Patent
1/22/2013 60082 60,000 followers
1/29/2013 62317 Storyboard feature
2/9/2013 65079 65,000 followers
• 13 “Radar” posts• Featured in Spotlight & Storyboard• 2011: 10,000 followers in 6 months• 2012: 10,000 followers in 3 months• 2013: 10,000 followers in 1 month
MEASURING SUCCESS:TODAY’S DOCUMENT PUBLIC COMMENTS
• Oh snap, the U.S. National Archives have a tumblr? Followed.
• How am I supposed to work knowing that there is a National Archives tumblr?! Intellectual heroin.
• ...Gah! @TodaysDocument is on tumblr!!!!... #score
• THE NATIONAL ARCHIVES ARE ON TUMBLR. …Oh, happy day!
• @TodaysDocument is the best Twitter feed. You should probably follow it.
• Love the National Archive's @TodaysDocument project. Fun way to explore our nation's historical docs - good and bad.
• Inordinately excited that the National Archives has a tumblr & is on Twitter @TodaysDocument.
Limitations:
•Followers ≠ Engagement•Difficult to create a 2-way dialogue•Difficult to indentify comments•“Answer” posts have spotty reception
•Possible to “lose control” of viral content via comments & rumors
•Lack of content metrics makes tracking popular posts difficult
•Real engagement limited by workload & Federal Agency policy
•Content balance: •Historically Relevant vs. •Popular vs.•New/fresh content
Next Steps:
•Need better post metrics & comment tracking
•User Engagement via crowd-sourced submissions?
LIMITATIONS &NEXT LEVEL
Tumblr:Todaysdocument.tumblr.com
Twitter:@todaysdocument
Facebook:facebook.com/todaysdoc
Mobile App - iTunes/Android:go.usa.gov/rnm
Email:[email protected]
THANKS !
Darren ColeWeb & Social Media Branch
National Archives and Records [email protected] / @dcole7