The Value of Personal Learning Networks - The CEO Pitch

A Fictitious Proposal for CEO Personal Bank Corporation (PBC) on How Peer Networks Support Our Business, People and CustomersFor Exploring Personal Learning Networks cMOOC

By:He le n B lunde nHe ad o f Pe r f o rmance , and Le a rn ing ( a r t i s t i c l i ce nce ha ha….she ’ s d re aming…)4 Nov e mbe r 2013

THE VALUE OF PEER NETWORKS

PBC Personal Bank Corporation

PBC Personal Bank CorporationFictitious Proposal to CEO

Number 4 bank in Australia19 590 staff ; 1008 branches; 315 790 shareholdersService Australian and New Zealand customers and

businessesStrong balance sheetManage riskFocus on Customer & Community

WHERE ARE WE TODAY?

http://www.thirdwavegroup.com.au/tidal-report/tidal-report-23-october-2010-the-true-state-of-australias-banks/




Engage with our customers through all platforms and modalities

Grow with our customers banking needs through their stages in their life

Simplify and digitise our banking products and solutions

Exhibit exceptional customer serviceContinue meeting our risk and compliance obligationsCommit to our people, culture and reputationFoster stronger links into our communities and

markets

WHERE DO WE WANT TO BE TOMORROW?


WHAT IS A PEER NETWORK?

http://www.flickr.com/photos/catherinecronin/8444998755/in/photostream




THE POWER OF NETWORKS


Question was asked to a member of my peer network, Jasmine Mahlki (@jmahlki) on how they have helped her in her role.

HOW HAVE PEER NETWORKS HELPED YOU IN YOUR ROLE


HOW PEER NETWORKS CAN WORK

Our ProblemHow We Can

Solve It With A Network

How We Solve It Without a Network

How do we create a world

class Enterprise Onboarding Program?

Use social media to crowdsource responses from selected trusted

sources #onboarding

Design SurveyWrite Survey

Roll out SurveyDetermine

participantsCollate data

Evaluate dataMany Ways

PullContextStories

TestimonialsEngagement

Authentic, genuine conversations

One-wayPushDataFactsTime

Costly

RESULTS IN…


10 Replies within 1 Day of Posting Question each with their own

story

My PLN member responds with a post posted 2 years ago

asking same question

An additional 44 replies within an additional

day Total 54 responses in 2

days

Question asked in social media

Google+

(Responses not shown)

Example of PLN

Same question is asked in Twitter and response generates

retweets and links & information on induction

http://www.jarche.com/2013/03/the-knowledge-sharing-paradox/

Enterprise knowledge sharing will never be as good as what networked individuals can do. Individuals who own their knowledge networks will invest more in them. I think this means that innovation outside of organizations will continue to evolve faster than inside. It may mean that the half-life of organizations will continue to decrease, as more nimble businesses continuously emerge to compete with incumbents. Whoever creates an organizational structure that bridges the individual-organizational knowledge sharing divide may have significant business advantages.

- Harold Jarche- Life in Perpetual Beta




Knowledge sharing and collaboration not explicitly listed as a core Enterprise Behaviour

Command and control traditional organisational structure will not foster openness and sharing

Yammer is only used by 2% of total PBC staffHigh turnover of staff in some sections of our

businessNone of the Leadership Team use YammerLimited access to external social media sites

WHY PEER NETWORKS WILL HAVE ITS CHALLENGES AT PBC


Open discussion: Are peer networks of value to our organisation as it is

today? How committed are CEO and Leadership Team to peer

networks? Culture vs Strategy Impact to current PCB Strategy? Risk to PCB? Will this be of Value to Customers? Are We Ready for “New Way of Thinking: Networked

Thinking” to bridge divide between organisation and individual?

Next Steps & Commitments

WHERE TO FROM HERE?

Education

The Value of Personal Learning Networks - The CEO Pitch