Tell Me Something I Don't Know

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Presentation by Joan Frye Williams and George Needham at the 2012 Public Library Association conference, March 15, 2012.

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  • 1. Joan Frye Williams and George Needhamat PLA 2012

2. Communityfocus is essential 3. Its everybodys responsibility 4. Cantafford toguess 5. Demographics are not enough 6. Neither aresatisfactionsurveys 7. Who speaks for your community? 8. What does your community value? 9. How to ask the right questions 10. What they know about 11. Whatthey careabout 12. How they see themselves 13. Listen, dont explain 14. How to talk about the future 15. Analogies 16. Experiences 17. Outcomes 18. How to avoid wasting time 19. No library predictions 20. No commitments tonon-existent services 21. No free ice cream 22. How to connect effectively 23. Effectivecommunity meetings 24. Effective social media 25. Effective interviews 26. Effective focus groups 27. Effectivesurveys 28. Thank them for their service 29. How to make sense of the input 30. All input is not created equal 31. What people have in common 32. What generatesthe most enthusiasm 33. Whatsurprisesyou 34. What comes up most often 35. Learning from the inaccuracies 36. and repeat 37. Lets continue the conversation!http://georgeandjoan.comhello@georgeandjoan.com Photo by Chuck OShea