28

Telephony is changing - Jisc Digital Festival 2015

  • Upload
    jisc

  • View
    3.944

  • Download
    0

Embed Size (px)

Citation preview

Telephony is changing

Is your institution ready?

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 3

» After conscious un-couplings, Telcos and mobile providers are now buying each other

› Vodafone and Cable and Wireless

› BT and EE

» Utopian goal is to have one network

» Fixed Mobile Convergence or (FMC)

Marketplace is changing

Telephony

4

» Is voice enough?

» Unified communications

› Presence, video, instant messaging, document sharing, shared whiteboard……and voice

» Un-coupling telephony from the desk

» Biggest barriers are interoperation and lack of GSM coverage

User requirements are changing

Telephony

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

5

» Data Networks are perceived as being more reliable

› Networking is seen as business critical

› Redundancy built into data network

› Copper Infrastructure now old and de-grading

» We all have mobiles (business or personal)

» Call forwarding to mobiles can be an excellent fall back

» If your data network goes down, you would notice

» Would you notice if your telephone went down?

Attitudes are changing

Telephony

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

6

Background

Telephony

Gap in product portfolio

Customerdemand

Previous project experience

Potential threat from IP providers

Potential brand damage

Suppliers already providing these services on the Janet network

Telephony

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

Customer Demand The average annual spend:

7

» Save money, purchase “solutions” and one contract / bill

» Line rental, move telephony traffic from ISDN circuits onto IP Connection (SIP Trunks)

» Costs in calling organisational mobiles

Telephony

FE£30,000

HE£150,000

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

8

Traditional model

Telephony

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

9

Internet Telephony

Telephony

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

10

Challenge –Can we reduce costs by 50%

Telephony

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

11

What did we do?

Telephony

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

12

What do we become?

Mobile operator

Telco

Preferred supplier

Framework

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 12

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 13

None of the above!

Telephony

» We created…

» Telephony Purchasing Service

» Reducing your telephony costs by providing a simple way of purchasing telephony services for use over the Janet network

Telephony

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 14

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 15

» Like a traditional Framework but:

› Suppliers can come and go at any time

› New technologies can be introduced

» Creates a mini marketplace with natural forces

» Is not limited to the type of supply

» Is fully electronic

Dynamic Purchasing Service (DPS)

Telephony

Simplified contract notice

Customer

invitation to

tender (ITT)

Simplified

contract notice

published

15 day period for new

suppliers to join

Jisc procurement

checks ITT

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 16

Mini competition

Invitation to tender

(ITT) issued to

registered suppliers

ITT Responses

received via DPS and

delivered to customer

Jisc procurement handle

supplier correspondence

and clarifications

Period for responses

set by customer in ITT

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 17

Evaluation and feedback

Evaluation of

responses

Contract

negotiation with

chosen supplier

Feedback

to suppliers

Feedback to

Jisc

Period for

evaluation set

by customer

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 18

» Gamma*» Redcentric*» Voicenet*» Vodafone*» Freedom Communications» Focus 4u» Maintel» Damovo» Telecoms World» ADA Networks

* telco

Suppliers already on board….

1909/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

» Provide a minimum of 1 Gbit/s connectivity to the Janet network in two geo-resilient locations

» Provide free calls

» Ensure customer networks are appropriately provisioned

» Deliver a range of telephony services based on requirement

» Share revenue with Jisc

Suppliers need to...

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 20

» Purchase whatever they need

» Have confidence as we have vetted suppliers

» Make use of Jisc expertise

Customers can...

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 21

» 29 customers so far in excess of £1.5m spent

› 10 HE Universities

› 13 FE Colleges

› 4 Research

› Jisc (consumption of own dog food)

› HEFCE

» 6 customers currently purchasing including HEFCE (£600k)

» 6 further customers lined-up

Telephony purchasing service

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 22

» First “real” product, still finding our way

» Lots of matrix working across organisation

» Ensure single point of contact and ownership of process

» Technical and Procurement hand-holding

» Work with customers to:

› Define and undertake customer requirements

› Develop procurement strategies

› Bill analysis

› Develop ITT

› Help to resolve problems (this can be interesting)

Telephony purchasing service

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 23

» Improving data collection – Financial and marketing, e.g. splitting out OPEX and CAPEX

» Building on-line community and self help tools

» More customers

» More suppliers – BT, Virgin Media, Easynet

» Where we go next

› Telco / Mobile provider

› 4G Backhaul

› Not-spot coverage

We are working on…

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 24

» Saved 50% (~£25k p.a):

» SIP Trunks only

» BCP via GSM

» Positive feedback on process

» Looking to purchase mobile provision in next 12 months

Customer experience example

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 25

» Mobile not-spots

» 4G including voice

» Mobile backhaul

» Become a telco etc?

» Federated MS Lync

» Looking back, two networks may seem strange!

Telephony development – What’s coming?

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 26

Any questions?

09/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 27

Find out more…

Contact…

Except where otherwise noted, this work is licensed under CC-BY-NC-ND

Roger BolamTelephony specialist, Jisc

[email protected]

[email protected]