Catholic University of Santiago GuayaquilBusiness specialization

tutorial work ¨Tecnological Communication (Claro case)

tutor: Max GalarzaBusiness English I

Members of the group:Karen Solórzano Santos

Alissa Solá LoffredoEliana Valarezo Añazco

Dario Vidal ZapataTutorial grade 10

Company ¨Claro¨

together

262 million wireless customers.30 million fixed lines17 million broadband accesses.16 million cable TV subscribers.

CONECEL S.A

"Más cerca, más Claro“

“Mas cerca mas claro“ Closer, clearer

“Claro que si“ Yes indeed.

Informal calls

Formal calls

ACTITUDE

example

in order to have a successful cal l :

Confident

Schedule…

If there is any problem….

damaged product

or service

Conclusion

• All companies have to use a formal communication, in order that the costumer can fell like he/she is part of claro’s family. And in that way the client will help to increase the company’s profits. Obviously giving good services that complement the respect to the costumer.

References

• https://www.claro.com.ec/personas/• https://www.imf-formacion.com/blog/prevencion-

riesgos-laborales/actualidad-laboral/comunicacion-formal-e-informal/• https://es.scribd.com/doc/47992085/COMUNICACI

ON-FORMAL-E-INFORMAL-EN-LAS-ORGANIZACIONES