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This seminar will demonstrate a way to move past traditional models of student presentations such as PowerPoint, paper and poster by allowing students to select their own technology tools. This seminar is a demonstration of this model through the eyes of the culminating project for the NAF course Delivering Great Customer Service. Hear how students created an infographic, smartphone app and video as their main project components.
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#NAFNext2014
Step Up! Empowering Students to Design Their Own Projects
#NAFNext2014
Josh BenfieldLee County Schools Academy Coordinator
#NAFNext2014
Essential Question
How do we design learning experiences that are both technologically advanced and POWERFUL????
Move past the 3 P’s
Why?
Project Description – Delivering Great Customer ServiceIn this project, students apply the basic concepts and tools of customer service to create a comprehensive proposal addressing customer service challenges for a specific hospitality and tourism business or destination. The driving question for the project is, “How can we, as customer service consultants, advise a hospitality- or tourism-related business to improve its customer service?” The students work cooperatively in groups of four. Each group chooses (or is assigned) a company from a list compiled by the teacher.
Before/After
Project Components - BeforeOver the course of this project, students produce the following pieces that will make up their complete proposal:- Research on their business and typical customer service challenges that business faces- Research on Yelp or similar websites about customer feedback on that business and how the business is or is not utilizing these websites to interact with customers- An interview with an employee of that business (conducted by two students)- An observation conducted at the business (conducted by two students)- A written summary of the interview or site visit- A PowerPoint presentation explaining their research and their recommendations for solving the customer service challenges
Before/After
Project Components - AfterOver the course of this project, students produce the following pieces that will make up their complete proposal:- Research on their business and typical customer service challenges that business faces- Research on Yelp or similar websites about customer feedback on that business and how the business is or is not utilizing these websites to interact with customers- An interview with an employee of that business (conducted by two students)- An observation conducted at the business (conducted by two students)- An infographic that displays information about the business and
recommendations for improving customer service- A smartphone app that can be used by customers - A video (or something similar) that promotes the business, with the
customer service changes made
Before/After
Where do you find all of this?
Naomi Harm Robin Good
Teaching and
learning should
bring joy- Rita Pierson
#NAFNext2014
To Do:
1. Fill out the evaluation form
2. Collaborate
3. Ask Questions
Before you go:
