Click here to load reader

Sph 106 Ch 10

  • View

  • Download

Embed Size (px)



Text of Sph 106 Ch 10

  • 1. Participating in Group Communication


  • Def.- a collection of three or more people who must interact and influence one another to solve problems and to accomplish a common purpose.


  • Clearly Defined Goals
    • Group Goal- a future state of affairs desired by enough members of the group to motivate the group to work toward its achievement.
    • Specific Goal- precisely stated, measurable, and behavior goal.
    • Consistent Goals- complementary goals that require hard work and team effort. They motivate group members to go above and beyond what they might normally accomplish.
    • Acceptable goals- goals to whichmembers feel personally committed.


  • Optimum Number of Diverse Members.
    • Best size- smallest number that can do the job.
    • Homogenous versus Heterogeneous- the best groups are likely to be composed of people who bring different but relevant knowledge and skills to the group discussion.


  • Cohesiveness- the degree of attraction members have to one another and to the groups goal.
  • Productive Norms-
    • Norms- expectations for the way group memberswill behave while in the group.
    • Ground Rules- prescribed behaviors designed to help the group meet its goals and conduct its conversations.
    • Most norms evolve informally rather than being stated outright.


  • Synergy- a commonality of purpose and a complementariness of each others efforts that produces a group outcome greater than an individual outcome.
  • Appropriate environment-
    • Face-to-Face location
    • Virtual Meeting


  • Forming- the initial stage of group development, during which people come to feel valued and accepted so that they identify with the group.
  • Storming- group clarifies its goals and determines the role each member will have in the group structure.


  • Norming- the group solidifies its rules for behavior, especially those that relate to how conflict will be solved.
  • Performing- the skills, knowledge and abilities of all members combine to overcome obstacles and achieve goals.
  • Adjourning- group members assign meaning to what they have done and decide where the group goes next.


  • Problems must-
    • Be stated as questions.
    • Contain one central idea.
    • Use specific and precise language for problem description.
    • Be identified as a question of fact, value, or policy.
      • Questions of fact- concerned with discovering what is true.
      • Questions of value- concerned with what is right, moral, good and just.
      • Questions of policy- concerned with course of action.


  • Analyzing the problem- entails finding out as much as you can about the problem and solution criteria.
  • Determining Solution Criteria- requires that the group develop decisive factors that test and determine whether a solution will solve a problem.
  • Identifying possible solutions- often involves brainstorming.


  • Evaluating solutions- requires group members to list solutions and compare alternative to the solution criteria developed.
  • Deciding-
    • 1. Expert Opinion Method
    • 2. Average Group Opinion Method
    • 3. Majority Rule Method
    • 4. Unanimous Decision Method
    • 5. Consensus Method


  • One for each of the decision-making methods.
    • 1. Expert Opinion Method
    • 2. Average Group Opinion Method
    • 3. Majority Rule Method
    • 4. Unanimous Decision Method
    • 5. Consensus Method

Search related