STANDARD OPERATION PROCEDURE

Hardware S.O.P / Symptom

1.Keyboard 1) No characters appear onscreen when entered from the keyboard.

2) Some keys work, whereas others do not work.

3) A Keyboard Error—Keyboard Test Failure error appears.

4) A KB/Interface Error—Keyboard Test Failure error appears.

5) An error code of six short beeps is produced during bootup (BIOS dependent).

6) The wrong characters are displayed.

7) An IBM-compatible 301 error code appears.

8) An Unplugged Keyboard error appears.

9) A key is stuck.

2.Hard Disk 1) Slowing Down Computer, Frequent Freezes, Blue Screen Of Death

2) Corrupted Data

3) Accumulation Of Bad Sectors

4) Strange Sounds

5) S.M.A.R.T. Data

3.RAM 1) Notice that your computer performance decreases

2) Booted and begins to load your desktop and It may freeze up sporadically

3) Screen flashes a blue screen with white text before restarting

4) Found that files that you frequently access and save are randomly corrupted

5) Try to reinstall the operating system, but keep getting odd error messages

4.Motherboard1) Everything powers on but you can't see a live screen

2) Computer turns on for just a few seconds then turns off

3) Some peripherals work others don't

4) System shuts off randomly

5.Extension Card1)Expansion card is partially dislodged from expansion slot on the motherboard

6.CPU 1)Processor overheating and voltage surges

2)Voltage surges that destroy a processor are comparatively rare,

7.Mouse1) The mouse or USB device cable is securely connected to the server.

2) The mouse or USB device drivers are installed correctly.

3) The server and the monitor are turned on.

4) The mouse option is enabled in the Setup utility.