1. Leaving a voicemail message Created as a sample lesson by Ron Henson

2. Overview Ask students if leaving a voicemail message to a person who cant be reached is a widely accepted way to communicate in their culture. In North America leaving a voicemail is widely accepted and not returning a voicemail message is considered unprofessional. 3. Objectives The students will understand the basic elements of a good message The students will write a message The students will listen to the other students leaving a message The students will practice speaking (by leaving a message) 4. Theres a difference between a message and a greeting 5. Some services have a live connect feature for callers with an urgent matter Students will listen and will be asked what was the difference between this and the previous message. 6. Agree or Disagree? 1. Its a good idea to spell out your name when you leave a message. Offering words for each letter of your name. For example, My name is WANG, W as in water, A as is apple, N as in Nancy, G as in Garry) helps avoid misspellings. (agree or disagree) 2. You should always speak as fast as you can when you leave a message. The mailbox space might be limited. (agree or disagree) 7. Agree or Disagree? 3. Its okay to engage in other activities, e.g.: eating, chewing gum or typing when you leave a message. The wont be affected (agree or disagree) 4. Its helpful to update your voicemail greeting at work every so often, especially before you go on business trips or vacations. (agree or disagree) 5. When leaving a message, you should specify the way and time that are best to contact you if you expect a call back. (agree or disagree) 8. Evaluating a Message 1. Hi. This message is for Mr. Miransky, grade 4 teacher. Im calling to let you know that I can volunteer to accompany the kids on the field trip on March 2 to the Greenville Art Gallery. Please call me back to confirm the details. Im not available Monday from 10 to about noon, Wednesday from 1 to 6, Thursday from 5 to 7 and wont be in Tuesday this week. Please give me a call as soon as possible as Im on vacation starting next week. 9. Leaving A Voicemail Message Imagine that when you try to contact a person or business, there is no one on the line and you hear their voicemail recording. Leave a short but informative voicemail message that would best reflect the nature of your call. 1. Your son has a cold and cant go to school today. Call the school absence line and notify the office of his absence. You should leave a message with the following information: Name: Daniel Chavez Home Teacher: Ms. Polanski Room Number: 225 When you dial your son school number, you hear the following recording: This is Roseland Public School. To speak to a secretary, please press 1. To report a student absence please press 2. After the beep, leave the following information: student name, teacher name or room number and the reason for the absence. Thank you. Your message: 10. Leaving A Voicemail Message 2. You had a tooth filling done last month. You paid for the dental work with your credit card, but had to be reimbursed 80% of the cost by your insurance company. Call your insurance agent to inquire when youll receive the check. You should leave a message with the following information: Doctor Name: Dr. Addison Employer Name: KELCO Industries Benefit Plan Number: EOOO543F16 Cost of Filling: $108.25 When you dial your insurance agent number, you hear the following recording: Hello. Youve reached Lora Hernandez at Great West Life Insurance. Im either on the phone or away from my desk. Please leave me a message and Ill get back to you within the next business day. Thank you and have a nice day. Your message: 11. YouTube Example http://www.youtube.com/watch?v=K-i3haCQNiA