Public Libraries as Community Hubs

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<ul><li><p>PUBLIC LIBRARIES AS COMMUNITY HUBSJeanette CastleLibrary and Heritage Services Manager4th May 2011 </p><p>*</p></li><li><p>West Lothian, ScotlandPopulation 172,080 (2010 mid year estimate)Mixture of historic towns ( Linlithgow), new town of Livingstone and ex industrial and mining towns and villages, Bathgate, FauldhouseBirthplace and home of Susan Boyle and birthplace of David Tennant</p></li><li><p>West Lothian Libraries14 Community LibrariesTwo mobile librariesLocal History and Information Service LibraryPartnership Centres66 library staffIncrease in issues, visits and members</p></li><li><p>*Service AimsWe aim to provide for the learning, information, leisure and cultural requirements and fair and equal access to council and government information for people who live, work or have and interest in West Lothian. </p></li><li><p>Community Priorities for Public LibrariesHow do we know what people want?Customer Service ExcellenceCommunity Engagement Librarians outreach workListening to our customers alwaysCo Production</p></li><li><p>*</p></li><li><p>Building Community HubsExpanding Relevance of Public LibrariesContributing to key council objectivesBuilding on staff skill levels and reappraisal of building utilisationCultural shift creatively engaging and encouraging active participationBetter for customers!</p></li><li><p>*</p></li><li><p>*Blackburn Connected First Report CardUnique Service -integrated staff rolesEnquires increased by 38.4%PC use increased by 57.8%Issues increased by 1.2%Outreach work to St Johns Hospital with advice and support to macmillan centre patients</p></li><li><p>*</p><p>*07/16/96*##This is a group gathered to welcome our Bookstart Co- ordinater Anne McEwan, who does story telling sessions called Bounce and Tickle. The BOOKSTART scheme has brought lots of laughter and fun into our libraries. This scheme targets parents and carers along with their babies, and Anne, takes the Bounce and Tickle story telling sessions into libraries and nurseries </p></li><li><p>*Blackburn Connected SuccessPositive attitude to changeExceptional Customer Care skillsCommitment to providing friendly efficient serviceTeam spirit which ensures mutual suppotEthos that the customer is never in the wrong place</p></li><li><p>*Carmondean ConnectedCreation of a dynamic community hub - library, CIS, housing, debt advice, employability, college, Community learning and development, health Extension of opening hoursUse of technology - self service issue, cash payment machine, video link booth.Increase in pc numbers, coffee area, wifi areaMacmillan Cancer Information and Support Centre.</p></li><li><p>*Community Hub = Increased partnership workingNew models of delivery</p><p>Integrated Local History and Information Library in the Linlithgow County Buildings creating the first West Lothian Heritage HubFauldhouse Partnership CentreBathgate Partnership CentreNew build Armadale Library within the Armadale Community CentreNew build Pumpherston and Uphall Station Community LibraryMobile Library redesign</p></li><li><p>Impact @Carmondean Partners come to us i.e. food coopIncrease in visits, PC use, WiFi use, issues, enquiries, use by servicesIncrease in Cancer Information and Advice Centre drop in numbersSupport groups developing : i.e Laryngectomy and Bereavement</p></li><li><p>*Fauldhouse Connected!</p></li><li><p>Fauldhouse Partnership CentreLibrary, access to council services, swimming pool, health centre, pharmacy, games hall, pharmacy, policy, community rooms..Generically trained integrated staffCustomer service focusLinking up services health information</p></li><li><p>Where Now?Bathgate Partnership Centre opening September 2011Customer Services IntegrationMobile Library Service redesignFurther Technology : RFID, Tellytalk, eBooks, Virtual Library Monitoring Outcomes and Social Impact</p></li><li><p>*Be a little careful about your library. Do you foresee what you will do with it? Very little to be sure. But the real question is, What it will do with you? You will come here and get books that will open your eyes, and your ears, and your curiosity, and turn you inside out or outside in.</p><p>Ralph Waldo Emerson</p></li><li><p>Contact Ushttp://www.westlothian.gov.uk/tourism/libservices/Jeanette CastleLibrary and Heritage Services ManagerWest Lothian Counciljeanette.castle@westlothian.gov.uk</p><p>*</p><p>*07/16/96*##This is a group gathered to welcome our Bookstart Co- ordinater Anne McEwan, who does story telling sessions called Bounce and Tickle. The BOOKSTART scheme has brought lots of laughter and fun into our libraries. This scheme targets parents and carers along with their babies, and Anne, takes the Bounce and Tickle story telling sessions into libraries and nurseries </p></li></ul>

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