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Online Dispute Resolu.on Yesterday, Today & Tomorrow ACR 2014 Jim Melamed, CEO Mediate.com

Melamed: Online mediation yesterday, today and tomorrow

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Melamed: Online mediation yesterday, today and tomorrow

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Page 1: Melamed: Online mediation yesterday, today and tomorrow

Online  Dispute  Resolu.on    

Yesterday,  Today  &  Tomorrow  

ACR  2014    

Jim  Melamed,  CEO  Mediate.com  

   

Page 2: Melamed: Online mediation yesterday, today and tomorrow

How  are  you  already  using    the  Internet  associated  with  your  media.on  prac.ce  or  program?  

 What  are  your  concerns  about  ODR?    

   

Page 3: Melamed: Online mediation yesterday, today and tomorrow

In  a  word    

The  Future  of  Media.on  will  be:  

 

Page 4: Melamed: Online mediation yesterday, today and tomorrow

Cloudy    

Page 5: Melamed: Online mediation yesterday, today and tomorrow

Consider  where  we  started  only  30  years  ago  

Page 6: Melamed: Online mediation yesterday, today and tomorrow

We’ve  come  a  long  way!  

PCs    Email  Bulle6n  Boards  Gopher  Search  Amber  Monitors  A?achments  WordPerfect/Word  5  ¼  discs  3  ½  discs  Windows  Hard  drives  Laptops  CD  Drives  

Alta  Vista  Color  Audio  Online  Directories  Web  Sites  Video  eCommerce  Google  DVD  Drives  Newsle?ers  Instant  Messaging  Wireless  Flat  Screens    

Bing  Blogs  Facebook  Twi?er  LinkedIn  YouTube  Skype  Track  Changes  Smart  Phones  Tex6ng  Drop  Box  Tablets  The  Cloud        

Page 7: Melamed: Online mediation yesterday, today and tomorrow

Disrup.ve  Technology  #1  The  PC  &  Word  Processing  

Ø Endless  word  processing  Ø Unlimited  storage  

Page 8: Melamed: Online mediation yesterday, today and tomorrow

PC  revolu.on  fueled  by  ever-­‐improving  soRware  

Page 9: Melamed: Online mediation yesterday, today and tomorrow

And  ever-­‐increasing  mobility  

Page 10: Melamed: Online mediation yesterday, today and tomorrow

Disrup.ve  Technology  #2  The  Internet  -­‐  World  Wide  Web  Steals  The  Show!  

ODR  Modali.es  Dashboard  Established  Text,  Image,  Audio  &  Video  Real  Time  &  Asynchronous  

Page 11: Melamed: Online mediation yesterday, today and tomorrow

Websites  Are  Our  (now  mobile)  Storefronts  

Page 12: Melamed: Online mediation yesterday, today and tomorrow

Disrup.ve  technology  #3:    Mobile  Devices  with  Bandwidth  

Informa.on  now  must  be  accessible  across  all  devices  

Communica.on  becomes  “personal,”  not  place-­‐based  

Page 13: Melamed: Online mediation yesterday, today and tomorrow

Disrup.ve  technology  #4  -­‐  “The  Cloud”      Ever-­‐improving  experience  &    

data  management  for  authorized  users.  

The  cloud  automates  back-­‐ups  &  updates!  

Page 14: Melamed: Online mediation yesterday, today and tomorrow

The  Pace  of  Change:  Technology  Adop.on  Curves  

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How  fast  will  ODR  accelerate?  

Page 15: Melamed: Online mediation yesterday, today and tomorrow

Warning:  Real  .me  video  is  a  “false  idol”  

Suggested  Essen.al  ODR  Structure    Sync,  Un-­‐sync,  Re-­‐sync  

Page 16: Melamed: Online mediation yesterday, today and tomorrow

Caseload  Manager  is  the  Cloud-­‐Based  “Back  Office”  16  

ODR  not  just  about  “Doing  A  Case  Online”  It  is  also  “Managing  Your  Caseload  Online”  

Page 17: Melamed: Online mediation yesterday, today and tomorrow

Caseload  Manager  Easy-­‐to-­‐use  Integrated  Interface  

Manage  cases,  contacts,  calendar,  email,    ac.vi.es  &  reports  from  a  single  Interface  

Page 18: Melamed: Online mediation yesterday, today and tomorrow

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“A  Virtual  Space  for  Every  Case”  

Page 19: Melamed: Online mediation yesterday, today and tomorrow

Sample  Mee.ngspace  Entry  Page  

Page 20: Melamed: Online mediation yesterday, today and tomorrow

Pages  =  Rooms  

Page 21: Melamed: Online mediation yesterday, today and tomorrow

Scalable  &  Navigable  

Page 22: Melamed: Online mediation yesterday, today and tomorrow

Add  Page  (Room)  –  Set  Permieed  Access  

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Par.cipant  Profile  &  Digest  Op.ons    

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Powers  Provided  by  Group  Designa.on  

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“Who’s  Who”  Helps  To  Humanize  

Page 26: Melamed: Online mediation yesterday, today and tomorrow

Proposals  Are  Made  in  “Items”  

Page 27: Melamed: Online mediation yesterday, today and tomorrow

“Vo.ng”  on  Items  –  Show  the  Vote  

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Create  a  Clickable  Working  Agreement    

Page 29: Melamed: Online mediation yesterday, today and tomorrow

“Seeing  Through  the  Clouds”  Ø The  immediate  ques6on  is:    How  can  we  best  integrate  our  online  &    face-­‐to-­‐face  communica.ons?    

Ø ADR  is  now  “less  a  physical  event  &  more  a  choreography  of  communica.ons.”    

Ø Someday,  nearly  all  ADR  will  also  be  ODR!    

Ø That  someday  is  sooner  than  you  think!