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Melamed: Online mediation yesterday, today and tomorrow
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Online Dispute Resolu.on
Yesterday, Today & Tomorrow
ACR 2014
Jim Melamed, CEO Mediate.com
How are you already using the Internet associated with your media.on prac.ce or program?
What are your concerns about ODR?
In a word
The Future of Media.on will be:
Cloudy
Consider where we started only 30 years ago
We’ve come a long way!
PCs Email Bulle6n Boards Gopher Search Amber Monitors A?achments WordPerfect/Word 5 ¼ discs 3 ½ discs Windows Hard drives Laptops CD Drives
Alta Vista Color Audio Online Directories Web Sites Video eCommerce Google DVD Drives Newsle?ers Instant Messaging Wireless Flat Screens
Bing Blogs Facebook Twi?er LinkedIn YouTube Skype Track Changes Smart Phones Tex6ng Drop Box Tablets The Cloud
Disrup.ve Technology #1 The PC & Word Processing
Ø Endless word processing Ø Unlimited storage
PC revolu.on fueled by ever-‐improving soRware
And ever-‐increasing mobility
Disrup.ve Technology #2 The Internet -‐ World Wide Web Steals The Show!
ODR Modali.es Dashboard Established Text, Image, Audio & Video Real Time & Asynchronous
Websites Are Our (now mobile) Storefronts
Disrup.ve technology #3: Mobile Devices with Bandwidth
Informa.on now must be accessible across all devices
Communica.on becomes “personal,” not place-‐based
Disrup.ve technology #4 -‐ “The Cloud” Ever-‐improving experience &
data management for authorized users.
The cloud automates back-‐ups & updates!
The Pace of Change: Technology Adop.on Curves
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How fast will ODR accelerate?
Warning: Real .me video is a “false idol”
Suggested Essen.al ODR Structure Sync, Un-‐sync, Re-‐sync
Caseload Manager is the Cloud-‐Based “Back Office” 16
ODR not just about “Doing A Case Online” It is also “Managing Your Caseload Online”
Caseload Manager Easy-‐to-‐use Integrated Interface
Manage cases, contacts, calendar, email, ac.vi.es & reports from a single Interface
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“A Virtual Space for Every Case”
Sample Mee.ngspace Entry Page
Pages = Rooms
Scalable & Navigable
Add Page (Room) – Set Permieed Access
Par.cipant Profile & Digest Op.ons
Powers Provided by Group Designa.on
“Who’s Who” Helps To Humanize
Proposals Are Made in “Items”
“Vo.ng” on Items – Show the Vote
Create a Clickable Working Agreement
“Seeing Through the Clouds” Ø The immediate ques6on is: How can we best integrate our online & face-‐to-‐face communica.ons?
Ø ADR is now “less a physical event & more a choreography of communica.ons.”
Ø Someday, nearly all ADR will also be ODR!
Ø That someday is sooner than you think!