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WHO IS THIS WOMAN TALKING TO YOU?

London metropolitan business school

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Lecture for masters Experiental Marketing at London Metropolitan Business School

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Page 1: London metropolitan business school

WHO IS THIS WOMAN

TALKING TO YOU?

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Head teacher Event ManagementCore teacher Creativity & Innovation

UTRECHT SCHOOL OF THE ARTS

Owner GaBworks Event management Imagineering Communication Strategy

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Utrecht School of the Arts

• Faculty of Arts & Media Technolgy

• Faculty of Visual Arts

• Faculty of Theatre

• Conservatory

• Faculty of Arts & Economics

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Approach design from a managerial perspective (in the context of arts)

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Author of..

• “Handboek on Event Management” for BA-students, used as obligated literature on 16 BA-courses throughout The Netherlands & Belgium

• “The Imagineer” to be published 30 November 2011 on creativity, innovation, design thinking for solving managerial issues, branding, imagineering

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Gabriëlle Kuiper MA

EVENT DSIGNER, RESEARCHER& a bit of a cowboy…on clogs

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I LIKE TO STAY PLAYFUL

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SQUASH

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FIND INSPIRATION

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CYCLING

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Nike Magnet Commercial

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Well-made Brand experiences

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Engage peopleMotivate them TO ACT

beyond expectanceBuilding relations

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Creating value by understanding

human nature & desire

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Overseeing people’s lives as a string of larger and

smaller events… experienced by the

INDIVIDUAL TOGETHER with others

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How many events did you encounter today?

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An event designer LOOKS

at the world around him differently

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BODY LANGUAGE

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ANYTHINGTHAT MOVES YOU & MAKES YOU THINK

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EVENTTHINKING

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WHY AM I

TALKING TO YOU

TODAY???

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TO INSPIRE YOUTO MAKE YOU AWARE

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BECAUSE IBELIEVE EVENT THINKING IS

OUR FUTURE

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EVERYTHING POINTS TOWARDS THIS

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BRANDS NEED EVENT PROFESSIONALS LIKE

YOU FOR THEIR SURVIVAL

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THERE ARE 3 DEVELOPMENTS TO TAKE INTO ACCOUNT…

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TECHNOLIZATION

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OUTSOURCING

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ABUNDANCE

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YOU HAVE TO STAND OUT

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EVENTS PROVIDE PERSONAL

EXPERIENCE

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YOU ARE THERE TO DO IT

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I HEAR AND I FORGETEXPERIENCE

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SOMETHING YOU HAVE EXPERIENCED WITH OTHERS THAT YOU

CAN REMEMBER

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EVENTS CAN BE DESIGNED TO

CHANGE KNOWLEDGE, BEHAVIOR OR ATTITUDE OF

STAKEHOLDERS

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AN EVENT WITH IMPACT IS AN

EXPERIENCE THAT DEVELOPS THE INDIVIDUAL AND LEAVES THEM A

MESSAGE

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THROUGH ENGAGEMENT

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STRATEGIC EVENT DESIGN

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EVENTDESIGNERCOMBINES

ANALYTICAL LEFT BRAIN WITH

IMAGINARY RIGHT BRAIN CAPACITIES

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HIGH CONCEPTS WITH HIGH TOUCH

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HIGH CONCEPTS

• ESTHETIC EXPERIENCE

• STORY

• IMAGINATION

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HIGH TOUCH

• INTERACTION• DESIGN• EMPATHY• MEANING

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2 EXAMPLES

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# 1

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# 2

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EFFIE brand experience winner 2011

Starbucks Spark campaignIn 2007, Starbucks - the company who had literally changed

the way a nation thought of, spoke about and drank coffee - was facing its biggest-ever threat. With stalled sales, a falling stock price and a weakened brand image, Starbucks needed renewed meaning in a fast changing world. Using its size for good, we wanted to amplify Starbucks' role in the community, by "sparking" community action. Five "sparks" were created that resulted in significantly increased key brand measures and extremely successful consumer engagement.

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What do these campaigns show YOU as an event

designer?

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#1 events are more

effective if designed in a

strategic context

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WHY SPEND SO MUCH EFFORT ON BRINGING

PEOPLE TOGETHER?

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#2 events are a perfect

instrument to activate people and

engage them

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BEING TOGETHER

WORKING ON THE SAME GOAL

ENGAGES

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#3events are a

communication instrument and

therefore cannot be seen apart from all other

moments of contact

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#4 events provide an

image and emotional response

for the individual that activates them

via engagement

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A PICTURE SAYS MORE THEN

1000 WORDS

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A GRAND DESIGN IS NECESSARY

2B MORE EFFECTIVE

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EVENT THINKING

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DESIGNING MOMENTS OF CONTACT

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DESIGNING THE MEMORY OF A

MESSAGE

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THE 6 TALENTS OF CONCEPTING

• DESIGN

• STORY

• EMPATHY

• PLAY

• MEANING

• SYMPHONY

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BASIC HUMAN NEEDS

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DESIGN

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MAGPIE EFFECT

(supranormal stimulus)

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STORY

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SLEEPING BEAUTY:What happens when you

forget to invite an important guest to the

party

(metaphors & easy to pass on)

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EMPATHY

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WE’RE BASICALLY APES

(response stimulus effect)

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PLAY

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HUMANS LEARN & INTERACT VIA PLAYFULNESS

(survival)

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MEANING

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CATHOLIC CHURCH

(rituals, sharing a purpose & deeper meaning)

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SYMPHONY

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RORSCHACH TEST

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GESTALT THEORY

(human need for finding patterns)

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WORKHOP

• WORKING ON EACH TALENT

• FINDING YOUR CREATIVITY