Listening Technique: Neutral

Purpose ExamplesConvey ideas of interest

I see

Keep discussion going

Yes, go on

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Listening Technique: Clarifying

Purpose Examples Question a statement & get agreement who owns the problem

Then this is the problem

Bring out relating problem areas

Is there something else

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Listening Technique: Reflective

Purpose Examples Reflect back student’s feelings so they hear them voiced by someone else

You fee strongly that…….

Responding to person’s feeling-tone rather than content

That was a sound decision….

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Listening Technique: Restatement

Purpose Examples To get concurrence and agreement

This is your decision and the reasons are…

Show him you are listening and understand problem

If I understand you idea it is…

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Listening Technique: Summarizing

Purpose Examples Keep putting together essential facts

These are the key ideas you have expressed

Serves as check point for further discussion

Can we say then that we accomplished the following…..

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Questioning Techniques: Where to Start

Purpose Examples To open discussion or introduce new idea

How shall we begin

To give students a chance to comment

What should we consider next

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Questioning Techniques: Direct

Purpose Examples To call on a student for special information

“Al, what would you suggest?”

To involve a student who has not been active

“ Fred, have you had any experience with this?”

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Questioning Techniques: Relay

Purpose Examples To get other students involved in the discussion

“Would someone like to comment on Bill’s questions?”

To call on someone who knows the answers

“John, how would you answer Bill’s questions

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Building Effective Communications:Justify of Go Deeper

Purpose Examples To challenge old idea Why do you think so?”

To clarify thinking “ In what way is this important?”

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Building Effective Communications:Hypothetical or Suppose

Purpose Examples To develop new idea “Suppose we did

this way.. What would happen

To suggest another opinion

Another teacher does this..is this feasible

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Building Effective Communications:Coordinating or Get-Agreement

Purpose Examples To get agreement “Can we agree…”

To combine ideas, opinions

“Can we combine your thoughts…

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Building Effective Communications:Alternative or Choice

Purpose Examples To make a decision between two or more alternatives

“ Which of these solutions is best, A or B

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