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LISTENING AND SPEAKING SKILLS By: bias laram 031110703

Listening and speaking skill

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Page 1: Listening and speaking skill

LISTENING AND SPEAKING

SKILLSBy: bias laram

031110703

Page 2: Listening and speaking skill

Listening skills are ways to help you listen to

something more effectively.

Page 3: Listening and speaking skill

To avoid communication errors. Key to success. Learn something new.

Page 4: Listening and speaking skill

Active listening Selective listening Ignoring listening Emphatic listening

Page 5: Listening and speaking skill

Understanding all things Proper interaction Proper feedback

Page 6: Listening and speaking skill

Selective portion Topic may not be according to

linking

Page 7: Listening and speaking skill

Not listening at all Pretty insulting to other

Page 8: Listening and speaking skill

Most effective level Arguing Listen with heart and mind Empathy is sympathy

Page 9: Listening and speaking skill

Hearing and Listening are not same. Hearing: Hearing is with the senses.

Ears pick up sound waves and then transported to our brain.

Listening: Listening is with the mind. Communication process and,

to be successful is an active process.

Page 10: Listening and speaking skill

Appreciative Listening Critical Listening Informational Listening Relationship Listening Discriminative Listening

Page 11: Listening and speaking skill

It improves the relationship between people.

Emphasis is an understanding the other person.

Three behaviors are key to effective relationship listening

Page 12: Listening and speaking skill

MIND READER: Ask what the person is thinking or feeling.

REHEARSER: Let the customer finish their thoughts before determining what question to ask next.

FILTERER: Be aware of your own assumptions.

DREAMER: Stay present.

Page 13: Listening and speaking skill

COMPARER: Treat each customer as the unique person they are.

FIXER: Fully understand needs before recommending a solution.

INDENTIFIER: Remember that it’s about the customer, not you.

Page 14: Listening and speaking skill

Speaking skills is the act of generating words that can be understood by listeners. A good speaker is clear

and informative.

Page 15: Listening and speaking skill

Ability to convey your information in a proper way Ability to stand out from the rest Career enhancement Encouraging people to communicate with each other.

Page 16: Listening and speaking skill