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Presentation for ILLCO/NILRC Conference; Springfield, IL; April 18, 2013
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LibraryH3lp and Embedded LibrarianshipApril 18, 2013
LibraryH3lp
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LibraryH3lp provides flexible, affordable live chat & FAQ software for libraries, library consortia, & non-profits. Unify patron support across web, texting, & IM.
LibraryH3lp provides flexible, affordable live chat & FAQ software for libraries, library consortia, & non-profits. Unify patron support across web, texting, & IM.
• Chat reference software• FAQ content
management software• Mobile chat capabilities
From: http://libraryh3lp.com
LibraryH3lp
2007 - 2010
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2005 - 2007
Images:newschoolers.comfredmckinnon.comandroidcommunity.com
History
LibraryH3lp
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June, 2012
Images:http://www.macworld.com.au/news/google-acquires-social-media-toolbar-maker-meebo-56640http://www.socialmediadelivered.com/2012/08/16/whats-cool-about-google-infographic
}
LibraryH3lp
2010 – Present
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• Library homepage• College website• Research Guides• EBSCO databases • Desire2Learn LMS
Demo ECC Library Chat
LibraryH3lp
Advantages
•Multiple logins
•Only one librarian can answer at a time
•Widget disappears when not available
•Ability to forward chat
•Ability to see where patron accessed chat
•Internal communication
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Disadvantages
•Cost (not free)
•Requires training
• Data collection
• Multiple queues
• Built specifically for libraries
LibraryH3lp
8Features: Chat reference
LibraryH3lp
Additional Features: FAQs
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• Database of searchable FAQs
• Tagging• Social media
Integration• Customizable• Unlimited
number• Free with
subscription
Demo FAQs
LibraryH3lp
Additional Features: SMS Integration
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• Patrons text to dedicated number
• Librarians answer with chat widget
• Voice call forwarding• After hours auto-response• Saving messages for follow-
up• Additional cost
Image:www.theschoolphilly.com
LibraryH3lp
Data:Chats per Month,
Fall 2012
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LibraryH3lp
Data:Chats per
Hour,
Fall 2012
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LibraryH3lp
Costs
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From: http://libraryh3lp.com/pricing
LibraryH3lp
Questions?
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Embedded Librarianship
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Embedded Librarianship
Embedded Librarianship
What is embedded librarianship?
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Embedded Librarianship
Library instruction within or initiating from within
our Learning Management System
(LMS) 17
Embedded Librarianship
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Embedded Librarianship
Preparation
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• View and edit content
• View and edit discussion forums and topics
• Edit course framework
• View class list• Email class list• Cannot see grade
book
• 2 embedded librarians/class
• 1 lead, 1 backup
Embedded Librarianship
Methods: Discussion Forums
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• Forums• Topics• Notifications
Embedded Librarianship
Methods: Discussion Forums 21
Embedded Librarianship
Methods: Discussion Forums
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Embedded Librarianship
Methods: IM Chat Widget
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Embedded Librarianship
Methods: Research Guides 24
Embedded Librarianship
Methods: Virtual Reference Appointments
25Image:www.pcmag.com
Embedded Librarianship
Methods: Video Tutorials
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• Captivate• Jing• Screencas
t-O-Matic• Articulate• YouTube
Embedded Librarianship
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“The embedded librarian was absolutely wonderful! She got right back to me more than once with very useful information, and she was incredibly friendly.”
- ENG 101 Online Student
Results: Student Feedback
Embedded Librarianship
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“Before completing the online activity, I was a bit worried because I wasn't sure how easy it would be to find library resources to use for my project. As the video [tutorial] progressed, many of my questions were answered and those worries faded away. I was pleased to see that the librarian not only provided three great online library resources, but also went into detail and explained how to use each one.”
Results: Student Feedback
- COL 101 Online Student
Embedded Librarianship
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324
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Results
Embedded Librarianship
Challenges
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1. Marketing
2. Building Trust
3. Scalability
Embedded Librarianship
Rewards
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1. Cultivating Relationships
2. Collaborating
3. Reaching More Students
4. Experimenting
LibraryH3lp
Questions?
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LibraryH3lp
Stacey Shah
Distance Learning Librarian
Elgin Community College Library
847.214.7693
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Contact Info
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